Horn Assembly Problems of Hyundai Kona

Dear Hyundai motor America consumer affairs, my name is [xxx], and I am submitting this correspondence as a formal safety and customer-service complaint concerning my 2023 Hyundai Kona sel, the recurring failure of its horn, and the treatment I received at capitol Hyundai in san jose, California. I am requesting that Hyundai motor America immediately open a corporate case, investigate the dealership’s handling of this matter, preserve all relevant records, and provide me with a written resolution. This complaint involves an unresolved vehicle safety concern. My vehicle’s horn has failed repeatedly. I previously presented the vehicle to Hyundai for this same horn issue in 2024. One of those visits was properly documented. I subsequently returned regarding the horn again, and the horn was made operational; however, to the best of my knowledge, that subsequent visit and/or work was not properly documented in my service history. The horn has now failed again. A functioning horn is an important vehicle safety device. Without it, I cannot reliably warn another driver, cyclist, pedestrian, or other road user when immediate warning may be necessary to avoid a collision. On August 11, 2026, I brought my vehicle to capitol Hyundai, 1050 capitol expressway auto mall, san jose, CA 95136, seeking assistance with this recurring problem. What occurred is particularly concerning because capitol Hyundai’s own repair order documents the situation. The repair order states: “customer states horn is not working please check and advise” and also states: “dealership is refusing to service client due to customer issue. ” I am attaching a copy of this repair order. Therefore, there should be no dispute that capitol Hyundai had actual written notice on [xxx] that I reported an inoperative horn and that the dealership documented its refusal to service me. Instead of resolving the safety concern, I left without the horn being repaired. I was also told that the dealership would information redacted pursuant to the freedom of information act.

See all problems of the 2023 Hyundai Kona 🔎.

My horn stopped working last July at 7467 miles, and stopped working again injune at 10,000 miles.

January 2024: horn failure. Pressed the car's horn, and it failed to produce the loud sound that it is supposed to make to warn others of possible danger. It continued to not work and needed to be replaced. Part 96611-j9500 was replaced again.

See all problems of the 2022 Hyundai Kona 🔎.