Dashboard Failed problems of the 2013 Hyundai Santa Fe

We took our 2013 Hyundai Santa Fe sport VIN #[xxx] into shawnee mission Hyundai on April 16th, 2018, as the instrument panel cluster went out on the vehicle while we were driving it, we had pulled out of a park on to a street that is heavily traveled and it made the shut down noise and the instrument panel went black. We pulled into a parking lot, because I wasn't sure if the care was still running or not. I put it in park and turned it off and on and it was still black. The car was locked into the park position and we couldn't get it out. We called aaa and they sent a tow truck driver out. He showed me how to use the key inside the fob to get it out of park and said to immediately tack it to the dealership to be fixed as this was a serious safety hazard. We have been working with a service representative named [xxx] from the dealership. According to mike, they ordered a replacement part that arrived last Wednesday and it had a broken piece on it, so they ordered another one. It arrived on Friday and after installation, on Saturday our car still was not working properly. We finally got our car back from the dealership on April 27th and the panel went out at 12:30 on April 29th after going through an intersection and stop light. We took it back to the dealership on April 30th and got it back on may 4th and the panel went out on may 5th at 11:00 after pulling into a parking space. We took it back to the dealership today, may 7th. This particular cluster going out is a serious safety hazard and wonder if yet another recall needs to go out? so on April 26th I opened a case file with Hyundai's consumer affairs department, but have yet to talk to the case worker. She called and left a message, I returned her call and left a message and emailed her to call me today at 4:00 cst and she didn't call. The case number is [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).