Door Latch problems of the 2013 Hyundai Santa Fe

The contact owns a 2013 Hyundai Santa Fe sport. The contact stated that while closing the driver's and passenger's front doors, she noticed that the rubber piece covering the metal had deteriorated. The doors failed to lock while inside or outside the vehicle. The interior lights failed to turn off after closing the doors. The door ajar message was displayed. The contact was unable to view the fuel gauge. The thumb-to-touch feature was inoperable. The vehicle was taken to an independent mechanic, who repaired the driver's side door. The vehicle was taken to the local dealer, who informed the contact that the vehicle was not under recall. The mechanic diagnosed the vehicle and determined that the door actuator needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 186,872.

The contact owns a 2013 Hyundai Santa Fe. The contact stated that the driver side door failed to lock. The instrument cluster was flashing and the interior lights were illuminated. The door ajar message was displayed. The vehicle was taken to the local dealer where it was diagnosed that door lock assembly needed to be replaced and there was a internal failure. The vehicle was repaired, but the failure persisted. While driving with a young child occupying the passenger side, the rear seat passenger side door opened. . The contact stated that she was unable to determine if the doors were locked. The manufacturer was contacted, who provided case number 21433846 but no additional assistance was provided. The failure mileage was approximately 67,000 and 94,000.