Engine Failure problems of the 2015 Hyundai Santa Fe

Good morning, I'm reaching here because Hyundai had been neglecting helping me with a recall the vehicle has. The vehicle is in the dominican republic. The vehicle is at the magna Hyundai, official dealer from Hyundai in the dominican republic. I'm attaching the last email corporate Hyundai USA sent me. All I'm asking is to fix the engine failure because of the recall. The dealer in the dominican us willing to cooperate if Hyundai USA gives them the green light. The vehicle was built here in the USA. The vehicle was just used for about 1k miles. We bought it in March 2020.

Major engine failure. Dealer is replacing the engine per powertrain warranty.

I was driving on the highway when the engine seized and turned off. Luckily I was able to pull off to the side of the road. The car had to be towed to the Hyundai dealership. They told us that the motor is locked and will not turn over because of internal engine failure and there was sludge and metal in the oil pan. The assistant manager then told us that this was also a problem found within the 2013-2014 models that had gotten recalled, but there was nothing they could do for us and we have to pay out of pocket for a new engine.

Engine seized-needed complete replacement; $3,344 paid to waikem Hyundai canton, OH- engine light came while driving and car stalled. Never started again, towed to waikem Hyundai, denied warranty coverage stating no proof of adequate oil changes, even though many published reports of Hyundai Santa Fe engine failures. I believe engine recalls exist for 2014, one year away from our 2015- believe issues obviously weren't fixed and Hyundai not being accountable for their mistakes. Owned many, many vehicles over many years. . . None ever had complete engine failure like this Hyundai. Repair receipt available upon request. ## #vpic# 1 - check digit (9th position) does not calculate properly #vpic#.

Tl-the contact owns a 2015 Hyundai Santa Fe. The contact stated that while driving 25 mph, the engine failed on more than one occasion. The warning light for the engine remained illuminated. The vehicle was taken to a dealer to be repaired. The manufacturer was not made aware of the issue. The failure mileage was 12,000. Ad.

On two separate occasions while driving on the highway, call lost power and would not operate in a normal fashion. Rpm gauge was highly erratic and pushing the accelerator to the floor did not result in increased speed. The first time I took it in, they said nothing was wrong with it. The 2nd time I had to have it towed, as it would no longer start. That time they told me it was a catastrophic engine failure caused by a spark plug.