Equipment Adaptive/mobility Related Problems of the 2017 Hyundai Santa Fe

Wheelchair Lift/ramp Critical Fasteners problem

The contact owned a 2017 Hyundai Santa Fe equipped with a rockland electric mobility scooter lifter, part number: 10101194. The contact stated that after the mobility scooter lifter was installed on the vehicle, the vehicle experienced electrical failures. The a/c became inoperable, and the hatch opened intermittently. The contact stated that while the vehicle was parked approximately a month after the lifter installation, the alarm sounded intermittently during the day. The contact observed the vehicle from the residence, but did not notice any abnormality. The contact installed the mobility scooter on the vehicle in the evening. The contact stated that the vehicle alarm sounded at night, and the contact noticed that the vehicle had caught on fire and there were flames coming from underneath the hood by the engine and firewall location. The vehicle was significantly burned from the front end to the trunk. The fire was extinguished by the fire department. A fire department report and a police report were filed. There was no property damage. There was no physical injury sustained. The contact sustained mental trauma, causing headaches and the right side of the lip to quiver. The contact had called gregory fox, an investigative reporter and anchor at wesh 2 news(nbc), who notified the manufacturer of the failure. The manufacturer followed up with the contact and informed the contact that a third-party investigation would be conducted to determine the cause of the fire incident. The vehicle was towed to a salvage yard, where a third-party investigation was conducted, and the manufacturer informed the contact that the fire was caused by the rockland electric mobility scooter lifter. The vehicle was totaled. The failure mileage was approximately 63,000.