Headlights problems of the 2018 Hyundai Santa Fe

The contact owns a 2018 Hyundai Santa Fe sport. The contact stated while making a left turn, the headlights became inoperable. The contact manually switched the headlights on and off several times until the headlights returned to normal operation. The contact stated that the headlights also turned off while the turn signals were activated. The vehicle was taken to the dealer and the contact was informed that the multifaction switch in the steering column needed to be replaced. The manufacturer was not contacted. The failure mileage was 58,000. The VIN was not available.

Driving a rental car at 4:30 a. M. On country road attempting to catch our flight back home. After driving approx. 20 minutes, headlights went out and dashboard lights. We had no visibility, attempted to stop vehicle, left pavement and struck a tree. During our week rental of this vehicle we did have issues with SUV losing power when climbing a hill, but not a steep one at all. SUV would drop at least 10 mph when doing so. Not sure if these two issues are related at all.

Purchased vehicle in June 2018 and noticed a problem with headlights, shadow on roadway when driving. I noticed in housing that there were finger prints on lenses and took vehicle back to dealer for remedy. . . They replaced headlight on driver's side. Did not think anything else about it until I drove the vehicle during darkness. Shadows were observed on side of road that could and did hide bikers/walkers on the side of the roadway. Upon closer inspection of the lights while parked, I noticed that these shadows were also observed on the passenger side. Passengers in vehicle also noticed headlight problems on both sides of vehicle. I contacted dealer about this problem and was told that this was made that way during manufacturing. As time passed, anytime that I took vehicle out during night time hours, whether on the highway, interstate, or country road, these dark spots were always visible and continue to prevent me as a driver from seeing the roadway in its entirety. A photo is attached that was taken today, but the problem has persisted and have met with no solution being offered by the dealer or manufacturer. I decided to file a formal complaint on this ongoing problem with this vehicle's lighting problems.

Low beam headlights have a dark spot approx. 100 feet in front of the vehicle in the left hand lane. Hyundai says it is designed that way to prevent glare with the hid lights the vehicle has. It is hard to see much in the left lane when driving. The attached photo shows the dark spot on the left side of center. It has been that way since I first drove the car at night. I think it is a definite safety issue.

Led headlights particularly on unlighted roads present a darken shadow on the top half of the windshield while car is in motion. Narrowing view is a safety hazard as one is unable to see approaching traffic or pedestrians. Dealership and Hyundai customer support stated that headlights meet specs. Service manager drove car at night and told me that he sees the issue but has no fix. Hyundai customer support said it was not a warranty issue, but a design issue and I could modify the headlights at my expense and break the warranty. I will attach a picture and can bring the vehicle to an independent agent to validate.