Hyundai Sonata Hybrid owners have reported 3 latches/locks/linkage related problems since 1996. Table 1 shows the 1 most common latches/locks/linkage problems. The number one most common problem is related to the vehicle's latches/locks/linkage (3 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Latches/locks/linkage problems |
The contact owns a 2012 Hyundai Sonata Hybrid. The contact stated while attempting to close the passenger’s side rear door, the door failed to lock as needed. The contact tied the door closed. The contact stated that the driver's side rear door locked, and the contact was unable to open the door. The contact had taken the vehicle to a dealer when the passenger’s side door was not locking. The dealer diagnosed the vehicle and determined that the latch and locking mechanism needed to be replaced. The vehicle was not repaired. The contact stated that when the driver's side rear door failed to lock securely, the vehicle was not returned to the dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 41,000.
The contact owns a 2017 Hyundai sonata. The contact received notification of NHTSA campaign number: 21v749000 (exterior lighting, electrical system), 21v619000 (latches/locks/linkages), and 21v727000 (engine) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
First repair done at the dealership on 2/21/14 for drivers door lock not working the car had 707 miles on it. I was given a rental car from enterprise for the duration of the repair. The repair took one day which they repaired the "left front door lock actuator latch assembly". I received a phone call stating my car was ready at 5pm, but as I did not want to drive in rush hour traffic I picked the car up the next day. Second repair for the same problem was on 6/18/2014 and the car now had 5,117 miles on it. I was given a genesis to drive while my car was being taken care of. I was phoned twice that day to say they were still looking into my car and they would get back to me. At 6pm that day they said they were still working on it. This service invoice now says the following "found loose terminal at door latch lock/unlock pin. Tweaked (?) door latch connector terminals and reassembled door locks. Doors working normally. " I picked my car up on 6/20/2014. On 6/28/2014 at work with the car now showing 5406 miles on the clock it has happened again. I have phoned the same dealership and informed them I will be there Monday (6/30/14) when they open at 7am to have this car repaired again. They have now had the car for two days and I have not heard anything back from them. I am now suing Hyundai.