Automatic Emergency Braking Problems of Infiniti Q50

Vehicle was parked in my driveway with the engine running for about 5-10 minutes while I was going into the house to turn off my alarm, then return to take out 2 of my elderly dogs; & finally to take out my other dogs. I then returned to the car, opened the driver's side front door & reached in to push the "stop" button on the dash. As soon as I did, the vehicle immediately went into reverse & pulled me down the driveway by the open door. The vehicle continued down the driveway & crossed the street, hitting a fire hydrant in my neighbor's yard across the street. I never physically got into the vehicle to do the steps required to put the vehicle into reverse, I. E. Putting my foot on the brake & depressing the transmission shift button. I contacted the dealership where I purchased the vehicle after the incident & explained what had happened. I spoke to francisco, but he said there was nothing he could do unless I wanted to pay for diagnostics on the vehicle. I explained that the vehicle had clearly malfunctioned since I was not physically inside of the vehicle to put it into reverse. I asked him to document the incident, but he said he was unable to & suggested I contact Infiniti consumer affairs. I did that immediately after speaking with francisco, & gave a detailed description of the incident. I was given a case number at that time. I called another Infiniti dealership to explain the situation to ask about diagnostics, & was informed that the car's computer would not give an error code for the car going into reverse. I called to speak to my dealership service advisor & was able to schedule a diagnostics appointment at no charge. I did an internet search & discovered it could be a linkage issue, which is a safety issue & the recommendation was for the vehicle to not be driven. I have since scheduled an inspection with Nissan corp. But the rep was not receptive to my request for repairs. I supplied a video to the dealership, but Nissan said they did not have it.

See all problems of the 2023 Infiniti Q50 🔎.

Unknown- vehicle left the highway and crashed into a tree in a ravine and then was fully engulfed in flames. Both occupants were doa after the fire was put out.

See all problems of the 2014 Infiniti Q50 🔎.

Automatic emergency braking system activates when approaching a railroad crossing downhill (no train, signals, or warnings visible) and brings the vehicle to a complete stop. I could be rear-ended if a following vehicle were too close behind me. Dealer has been advised of problem but had no explanation or interest in pursuing issue. No one has inspected the vehicle for this issue. No warnings prior to brakes activating. Date below is most recent incident. It first occurred when car was new in 2017.

See all problems of the 2017 Infiniti Q50 🔎.

I purchased a new 2021 Infiniti Q50 from Infiniti of cool springs on September 28, 2020. There was an incident on January 13, 2022 due to a manufacturer defect that caused my car to accelerate on it’s own. I was parked at a car wash to vacuum my vehicle. I had my foot on the brake to move the gear shift into park when my car rapidly accelerated which caused me to crash through a metal fence that separated the car wash from the adjacent property. I have an added safety feature on my vehicle to prevent a forward collision with emergency breaking that also didn’t implement. There wasn’t any warnings, indications or symptoms beforehand. I had my Infiniti for 16 months with only 20,766 miles on it at the time of the incident. This malfunction could present a serious public safety issue. I or someone else could have been seriously injured in a different scenario. It was fortunate that I was stopped and no one was in front of the car. Nissan issued a recall on April 3, 2021 for the problem of rapid acceleration. The dealership without my knowledge completed the recall on my vehicle on April 1, 2021 which evidently didn’t fix the problem. Nissan and the dealership have been and are therefore aware of the problem. Infiniti consumer affairs nor the dealership want to assume any responsibility for the malfunction. An inspection has not been performed yet. Infiniti consumer affairs requires me to assume responsibility for the cost of a rental during the 6 - 8 week inspection of my vehicle along with the cost of any storage fees. The vehicle can be inspected at Infiniti of cool springs. It’s been there since the incident.

See all problems of the 2021 Infiniti Q50 🔎.

Tl the contact owns a 2019 Infiniti Q50. While operating the vehicle, the predictive forward emergency braking feature malfunctioned and the vehicle would not stop or slow down when a second vehicle stopped ahead. The vehicle was taken to competition Infiniti (587 middle country rd, st. James, NY) to be diagnosed, but the cause of the failure could not be determined. The manufacturer was notified of the failure. The failure mileage was 300.

See all problems of the 2019 Infiniti Q50 🔎.