Infiniti Q50 owners have reported 14 seats related problems since 1996. Table 1 shows the 1 most common seats problems. The number one most common problem is related to the vehicle's seats (14 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Seats problems |
The passenger seat occupant sensor is on. Dealer confirmed the code is related to a bad sensor so even if someone is sitting in the passenger seat and we are in an accident the airbag will not deploy. The dealer said a recall exists for earlier models but not for the 2017 even though they say it’s the same components. They want to charge me between $6,000 to $8,000 to repair which is almost as much as the car is worth. This unfortunately is cost prohibitive at this time so we are driving with the known risk. The light has been on for a couple of years now as we were hoping an additional recall would come out but it hasn’t which is why I am submitting this report.
I had a passenger seat belt light on and took it to jim coleman Infiniti in bethesda,MD. They then were going to charge me a diagnostic fee to fix it, but instead proceeded to perform a zero point seat reset and got the error code b00a0 and then the passenger air bag light came on. They subsequently said that the vehicle was not covered under any recall or warranty and said that the seat needed to be replaced and informed me that it would be around $8000 at that time. Now it must be more. Looking at the recall campaign 16v244000 my vehicle does not qualify since it is one model year later, but I have seen others have the same issue that I have with the 2017 Q50. There is infact one in florida that has a similar experience as mine. Talking to the dealer and Infiniti neither wanted to do a goodwill jesters and would only reduce the cost by a few thousand dollars. That still meant that I would need to put out more than $4000 to get a safety issue that should be covered. The symptoms and error codes are exactly the same. So I ask that you extend the recall campaign to the 2017 model year as well for the Q50. It is a safety hazard that will be present on the streets. The dealer also refuses to do the module reset saying that it will fail again. Pleas ask Infiniti to cover the cost of ensuring this critical safety for the passenger side is resolved for all model years that have the error code from the recall.
The contact owns a 2017 Infiniti Q50. The contact stated while driving at an undisclosed speed, the passenger’s side seat belt warning light illuminated. The contact stated that there was no passenger located in the front passenger’s seat during the failure. The vehicle was taken to the dealer where it was diagnosed that the OCS sensor had failed, and the contact was informed that the front passenger's side air bag and the front passenger’s seat needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.
I took the car into the dealership to diagnose the reason that I was getting a seat belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the passenger side airbag will not deploy in this case.
My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger occupant classification system (OCS), which triggers the error code being produced by my car.
The airbag passenger light is illuminated causing air bag system to remain off until resolve. The vehicle was taken in for inspection and dealer confirmed diagnostic results found occupant sensor malfunctioning. Under warranty, the sensor was covered, but after installation the system also found that wasn’t the only thing to replace. It’s a handful of sensors and harness that is integrated within the seat frame with the only solution to replace the entire chair/seat frame. This item does not fall under warranty. My concern is the safety of my family riding in the vehicle. This issue was happening to 2016 and 2017 models that were recalled for the same issue. Unfortunately this vehicle may have been manufactured in 2017, but holds the 2018 year on paper found through carmax.
The top of my drivers side heated seat got so hot it melted the leather without the heated button even being pushed in the on position.
Passenger front seat shakes/vibrates even at lower speeds and it makes lots of noise. Tires were checked and has nothing to do with tires. I actually googled issue on my model and there are tons of posts with this exact issue. I have an appointment for dealership to look at issue in the next couple of weeks. My concern is that other consumers who have had issue that I’ve read about online had not had the problem rendered. It was not considered part of warranty. I’m my opinion, it should because it’s an obvious defect. I should not have to pay out of pocket to have this corrected if it’s defective.
My drivers seat just stopped moving back and forward it got stuck in the back position while I was driving as I was adjusting the seat no warnings of any sort I took it back to the dealership I was told its a known issue but Infiniti has yet to recall.
Seat sensor problem on passenger side, seat belt light on without person seat in, fix many time still come back.
While vehicle is in motion there's a squeaking noise coming from under the driver's seat towards the middle console. The squeaking noise usually happens when turning or driving over speed bumps/manhole covers and things alike and these incidents occur mostly on city streets.
On 12-04-2018 my wife and I began a road trip from southern California to bozeman, montana in our 2015 Infiniti Q50. The Infiniti Q50 is equipped with driver and passenger seat warmers. Due to the extreme cold, my wife (passenger) activated her right front passenger seat warmer to the high setting. The right front passenger seat warmer was activated from northern nevada to idaho falls, idaho, approximately for 9 hours. As we approached idaho falls, my wife and I began to smell a burnt odor coming from within the interior of the passenger compartment of the Infiniti. We immediately pulled over and my wife located the burnt smell coming from the right front passenger seat where my wife's right elbow had been resting during the trip. The seat warmer had heated the seat to the point where it had burned through the layering and softened the leather to the point where my wife's elbow went through. This was an immediate concern and we turned off both seat warmers. On 12-17-2018, upon our return from montana we took the Infiniti Q50 to the perry Infiniti dealership of escondido, CA where it was left for inspection. On 12-19-2018 we were told by perry Infiniti dealership that the damage would not be covered due to their findings. Perry Infiniti stated that they believed the damage to be caused by an outside source. This to us was impossible since we are not smokers nor do we transport any flammable products in our vehicle. We contacted the infinity consumer affairs and reported the incident but met with the same negative results. A consumer affairs case was started and we were told that the ultimate decision would be made by the dealership. We find this very disturbing and see future issues with Infiniti's seat warmers that could ultimately lead to bodily harm. Thank god for my wife's layering of clothing or she may have received bodily harm.
Driver seat assembly malfunction. Joint in the seat frame is poorly constructed and became bent. The driver and passenger seat vibrates when on driving, perhaps improper mounting. The structural integrity is compromised. The driver seat moves forward about a few degrees when braking hard. Seat is not properly hinged down. Dealer refuses to address issue due to warranty excuses and claims mechanical issues not covered.
Lack of steering control, responsiveness resulting in delayed turning. I was driving on a residential street, and had a delayed turn resulting in an accident.