general problems of the 2002 Infiniti QX4

My issues are related to the safety recall campaign 1997-2003 Qx4 in salt states front strut housing corrosion. I brought my car in for the recall at Infiniti of bloomington, minnesota and they only fixed the driver’s side strut housing using a brace but only painted the passenger’s side. Now the passenger’s side strut housing shows corrosion and some perforation but repairable still under the recall. As of today 01/23/2023 the dealer and Infiniti refused to do recall on passenger’s side despite the car is not safe to drive. They knowingly know the passenger’s side will corrode but still let me drive the car with the defective which they refuse to fix.

The contact owns a 2002 Infiniti Qx4. While the vehicle was with an independent mechanic for routine maintenance, the mechanic noticed that the driver's side strut housing was rusted and cracked. The independent mechanic alerted her of a recall for the strut housing and the manufacturer was contacted. The manufacturer confirmed that the vehicle was serviced per NHTSA campaign number: 11v244000 (steering, suspension) at fields Infiniti glencoe (2100 frontage rd, glencoe, IL 60022 (847) 998-5200). The dealer stated that a plate was installed on the strut housing. The contact took the vehicle to another independent mechanic who stated that it looked like no repairs were completed. The contact stated that both independent mechanics informed her that a plate needed to be installed in the strut housing, but the vehicle was not repaired. Upon purchasing the vehicle, the carfax report failed to identify the repair or failure to the strut housing. The VIN was invalid. The failure mileage was approximately 124,000.

The contact owns a 2002 Infiniti Qx4. The contact stated while driving at various speeds, the steering wheel became difficult to maneuver without warning. The contact called an unknown dealer and was informed that the vehicle was serviced under NHTSA campaign number: 11v244000 (steering, suspension) in 2012. The contact took the vehicle to an independent mechanic where it was diagnosed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but did not offer any further assistance. The failure mileage was approximately 152,000.

Extreme corrosion in the undercarriage prevents us from driving the car. Even though Infiniti had a recall for this issue will not help us. Purchased this car new and will never purchase another Infiniti.

The frame of the car is rusted out, making the truck unsafe for driving. The rust is also noticed on the running boards, and a large portion of the rear suspension system. I have had the recall fix applied on the passenger side, however rust is spreading like wild fire throughout the entire frame.

The contact owns a 2002 Infiniti Qx4. While driving 35 mph, the contact witnessed an abnormal noise emitting from the driver side strut area. The contact stated that the vehicle made an abnormal banging noise when driving over a bump in the road. The failure recurred several times. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion became inoperable and the strut housing was cracked. As a result, both components needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

The contact owns a 2002 Infiniti Qx4. The contact stated that while traveling 3 mph, the anti-lock braking system warning light illuminated. The service engine warning light also illuminated shortly afterward. The steering wheel then became difficult to maneuver. The vehicle was driven to an authorized dealer where it was confirmed that the steering failed and that the vehicle was to be repaired under NHTSA campaign id number: 11v244000 (steering:column ). As a result of the suspension failure, the anti-lock braking system had also failed. The technician was authorized to repair the vehicle under the recall but only for the steering failure and not the abs system failure. The vehicle was not repaired per the contact's request. The manufacturer was contacted. The failure and current mileages were 89,445. The VIN was not available.

Tl-the contact owns a 2002 infinti Qx4. The contact stated while driving at low speeds the steering wheel was extremely difficult to maneuver and over a period of time became progressly worse. There were no prior warnings. The vehicle was taken to an authorized dealer, who was unable to locate a problem. There was a recall associated with the same defect under NHTSA campaign id number 11v244000 (steering , suspension) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage was 81,000. Js.