Table 1 shows one common other fuel system related problems of the 2014 Infiniti QX60.
| Problem Category | Number of Problems |
|---|---|
| Other Fuel System problems |
I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ecm. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall r21b4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti clear lake in houston texas tomorrow for them to look at it.
This vehicle started shaking and juttering at a lower speed and made it very difficult to drive. Then I could accelerate and it would not go faster. I took it to a repair shop and they were getting cvt codes for the transmission. I looked online a found that many other people had these same issues as well as a class action lawsuit that was settled a few years ago for 278 million for these problems. I was never informed that this cvt was a problem and could have it replaced from Nissan for no charge. I am not sure why Nissan would allow an unsafe transmission to be installed into a vehicle that would make the car unsafe to drive.
The vehicle constantly shudders and almost stalls when in reverse or in low gear. The vehicle seems to not switch properly between the hybrid battery to the engine or vice-versa. The vehicle has a recall from October 2021 and Infiniti has not fixed the recall yet. I feel the vehicle is unsafe. I have emailed and contacted Infiniti to no avail. Infiniti has not remedied this recall in any fashion in almost a year.
The car will stay between 2000 rpm to 4000 with s as loud noise.
Rubber grommet that holds the gas filler neck in place damaged. Filler neck bent. Replacing cost per the dealer is $1516. 70, not covered under warranty. No damage seen on the vehicle. Infiniti to look into this issue further. This might be a safety concern, and should be addressed. Infiniti to check the root cause for this issue of damaged grommet gas filler neck.
On two separate occasions,the gas pedal on the car got stuck in the down position causing the car to accelerate uncontrollably. The first time was while accelerating onto the highway. When I let off the gas pedal, it stuck in the down position and I had to manually disengage it with my foot. The second time on 3/7/2015 at 2050, my wife was driving at a steady speed of 65 mph when the gas pedal went down on its own causing the car to accelerate to approximately 85 mph before she was able to disengage the pedal. There was nothing underneath the pedal to cause it to get stuck either time. My wife called the dealership and was told by the general manager, steve, that it was probably the rug stuck under the pedal and the all weather mat should not have been put over the standard mat. These had been installed by the dealer and we explained that the mats were not near the pedal. They finally agreed to come get the vehicle to check it. When the driver came to pick it up, he stated he was told the mats were causing the pedal to get stuck. We told him that was not the case and we didn't think the vehicle was safe to drive. He tested the gas pedal with the vehicle off and said it felt abnormal. It had a click mid way down as well as a click at the very bottom of thy range of the pedal. I also called Infiniti customer support and reported this as well. Case # 18170854 was assigned.