Wiper problems of the 2020 Infiniti QX60

I am submitting this formal safety defect complaint regarding a serious and life-threatening incident involving my 2020 Infiniti Qx60. While traveling at approximately 60 miles per hour on a public highway, the vehicle’s hood suddenly and violently flew fully open without warning. This resulted in an immediate and complete loss of forward visibility while the vehicle was in motion. The hood had been properly closed prior to driving, and there were no warning indicators, unusual noises, or prior issues suggesting a problem with the latch mechanism. This event appeared to involve a total failure of both the primary hood latch and the secondary safety latch system, which are specifically designed to prevent this type of occurrence. The incident created an extremely dangerous situation with a high risk of a catastrophic collision, serious injury, or death to myself and other motorists. I was fortunate to maintain control of the vehicle and safely slow down without a crash. This was a near-miss catastrophic event caused by a critical safety system failure. A hood opening at highway speed creates total loss of visibility and represents a severe hazard to roadway safety. The vehicle is currently being preserved without repair so that the failure can be properly evaluated. I am reporting this incident so it can be investigated for potential design, manufacturing, or mechanical defects that could affect other drivers. Sincerely, robert ponger.

I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I googled "2020 Infiniti Qx60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.

Sunroof exploded when driving on the highway, we pulled over immediately and called Infiniti customer service for technical help, they asked me to drive to nearest Infiniti retail store to replace the glass. When we got the store, there's no mechanic because it's Saturday. The staff there told me to come Monday to see if they can determine the sunroof exploded by itself. They helped us cover the sunroof with hardboard and tapes. We drove to the retail store--hgreg Infiniti monrovia on Monday. Their technicist told us there's no way to determine the reason of explosion without checking the remain glass covered by the hardboard and claimed that they never heard about a case of sunroof explosion , if broken must be hit by other stuff, which is obviously lying since you can search out thousands of sunroof exploding cases online in one minute. We couldn't convince each other, so I left. The only help I am seeking from NHTSA is to offer a way to determine the causing, for instance, an authenticate third party to test the remain material. Only with the legally binding evidence, can I sue the unethical company.