Equipment Problems of Jaguar Vanden Plas

I am writing to report a serious incident involving unsafe and negligent repair work performed by arie nol auto center inc. , an auto repair shop in kentwood, michigan. The shop’s conduct has not only caused personal distress but also raised significant public safety concerns. In December 2023, arie nol auto center diagnosed my 2003 Jaguar xj8 Vanden Plas as needing a new water pump and mass airflow sensor. After allegedly making these repairs, the vehicle was parked in my garage. However, in may 2024, when I attempted to drive the vehicle, the engine warning light illuminated, and the oil system displayed dangerously low levels. Upon inspection, a retired mechanic discovered that the car had no oil, and the oil cooler bypass was missing. The vehicle leaked oil profusely, which could have led to a catastrophic engine failure or a road hazard. I believe the shop’s negligence could endanger not only vehicle owners but also other motorists. Given the potential risks associated with this type of negligence, I request that the NHTSA investigate this matter to determine whether broader safety violations are present. Repair shops that disregard safety should not be permitted to operate unchecked. Thank you for your attention to this matter.

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Our Jaguar key is unique from other keys in that it is cylindrical with small nubs sticking out. We never have more than the single key on a key ring, so there's never excess weight on the key while it's inserted, because we don't have keys in our life. Due to where we live we don't lock our house, so no keys are necessary. The Jaguar is my wife's car, she's tall, but I'm very tall at 6'4", so my knee is higher than hers when I'm driving her car. On a regular basis when I'm driving her car, if my knee moves over and touches the ignition key, frequently the car will suddenly shut off. It usually happens when I'm taking a left at a traffic light, so when that happens I lose all power control of the car, the car stops suddenly without me hitting the brakes, so hopefully the guy behind me stops in time even though my brake lights don't light, and it always presents and extremely hazardous and dangerous situation. What would happen if it shut off on me at 70 mph? I assumed it was the quirky reputation of Jaguars, but now after learning about gm's issue with heavy key chains, I see that our issue is somewhat similar not because of heavy key chains, but because of what could be a design flaw of the barrel-shaped Jaguar key not being very robust in maintaining contact within the ignition switch housing. I called Jaguar USA more than 2 weeks ago, they promised they would get back to me within 48 hours about taking it to a dealer to get it fixed, but they haven't contacted me. I can't be the only one this is happening to with this jag key design. In general I'm very happy with Jaguar, we've owned 5 now between me and my wife, but this is potentially very dangerous and seems to me to be a design issue. I've contacted jag, they haven't followed through, so now I'm doing what's more important anyway to make sure this doesn't happen to others, so I'm contacting you.

See all problems of the 2001 Jaguar Vanden Plas 🔎.