Air Bag Problems of Jaguar XJ

The contact owns a 2015 Jaguar Xj. The contact stated that while driving at approximately 50 mph, the steering wheel unexpectedly seized with no warning lights illuminated. The contact stated that as a result of the failure, the vehicle hydroplaned and collided with a jersey wall. The contact sustained back and neck injuries; however, no medical treatment was received. A police report was filed. The contact also stated that none of the air bag deployed during the incident. The vehicle was not towed, and the contact was able to drive the vehicle home with a police escort. The following day, the contact inspected the vehicle and stated that the left side of the steering was movable, but the right side was inoperable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000. The VIN was not available.

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The contact's husband owned a 2011 Jaguar Xj. As the contact's husband attempted to park the vehicle into a parking space, the vehicle began to suddenly accelerate with his foot on the brake pedal. The contact's husband depressed the brake pedal to the floorboard; however, the failure continued. As the contact's husband lifted his foot off the brake pedal, the vehicle crashed into a median. The contact stated that the failure occurred so suddenly that they are unaware if any warning light appeared on the instrument panel. The front air bag partially deployed upon impact. The contact's husband was taken to the hospital by an ambulance where he was treated for both a neck sprain and a back sprain. A police report was filed. The vehicle was towed to an independent tow yard and was later determined to be a total loss. Upon investigation, the contact discovered NHTSA campaign number: 20v557000(air bags) which was linked to the failure. The dealer was notified of the failure but offered no assistance. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 75,000.

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Takata recall - Jaguar and/or tanaka should bear the financial cost to get our unit to a Jaguar dealer. This is their serious deficiency. We live at least 150 miles from a Jaguar dealer and it is patently unfair for us to have the financial and logistical. Burden. It is not as if we are asking for unrealistic cost, like rental car.