Differential Unit problems of the 2001 Jeep Cherokee

I own a 2001 Jeep Cherokee sport. I have had several issues such as brakes/rotors that I have taken care of without complaint. However my Jeep was just diagnosed with a front differential failure and needs a complete overhaul. My car has only 60,000 miles on it and I have had the front and rear differentials serviced twice each according to the specs in my owner's manual. I've been told by private mecanics as well as Jeep technicians that this should not have occured. Chrysler told me after I had it diagnosed by my personal mechanic to have it checked by my dealership. If the dealership came to the same conclusion I was assured that my warranty would be extended to cover the repair. Now Chrysler is refusing the repair and will not return my calls. I have been given at least false information and have most likely been lied to. I've already paid almost $200 for the diagnostics and now am being quoted another $925 for the repair by the dealer. I still have over a year left on the note for this vehicle and am appalled that I am already paying to have a major drivetrain component rebuilt. Chrysler has done nothing to remedy this.

Consumer was complaining about a differential problem. The bearings were grinding. Consumer took vehicle to the dealer on 4 different occasions, but problem recurred.

Consumer complained about about rear differential. Consumer took vehicle to dealer for servicing on 4 occasions, and it was making a grinding noise 8 months later. Warranty expired, and consumer was asked to pay $500. 00 for repairs. Consumer was told that there was metal in the bottom of differential.

Replacement failed 12/05/2001 at 16,709 miles. This replacement appears to be failing again. Strong odor and intermittent howling from rear end. Odor was attributed by dealer on previous failure to burnt synthetic oil used in differential.