Transfer Case problems of the 2010 Jeep Cherokee

I had the n23 recall addressed in late 2013 on my 2010 Jeep grand Cherokee laredo 5. 7l in order to eliminate the chance for it to shift into neutral randomly. Since this recall was performed, I no longer have the ability to activate my 4wd-low option and instead am greeted with "service 4wd" message. At first I thought it was just a glitch but after it kept occurring, I finally took it to be looked at in February 2014. I was told that I need a transfer case actuator and that they were on back order. For the next 3 months, I checked in with the dealer every other week only to be told that there was still no update on the part and they were still on back order. Not once was I ever told that this issue is likely related to the n23 recall. During the last call, I was told that Chrysler had rolled out a new software fix and that I need to bring in my Jeep (I was also told that the actuator order had been cancelled per Chrysler direction). I've been following a thread on a Jeep user forum that has clearly laid out this issue and the fact that there is sill no known fix, only an apparent cover up by Chrysler and all parties involved. In the last 3 months since I first formally went in to have this looked at, no one has called me or made an effort to resolve it. This is unacceptable. I have paid a lot of money and put in a lot of time with this vehicle only to have key features not work. This in itself is a safety hazard. If I were to get stuck and need 4w-low and wasn't aware that it wasn't available, we would have bigger problems. I'm currently scheduled to take it in again on 5/31/14 to have the "new fix" applied and I have low expectations. Chrysler needs to address this issue and start rolling out new parts that aren't flashed with the n23 and then develop a new n23 that doesn't affect the 4w-low setting.

Unintentional shifting of the transfer case into the neutral position. The vehicle rolled back. This occurred in a parking lot and at a home driveway.