general problems of the 2018 Jeep Cherokee - part 2

As I am driving the service shifter notification comes on and all my shifter lights come one and I can’t see the dash board. I have to pull over and turn the engine off to cut it back on. This is an ongoing issue Jeep says they didn’t find anything or I just need my oil changed.

"service shifter" comes on, all lights next to shifter turn red. Have to turn vehicle completely off and on repeated number of times to correct.

1) engine turns off while driving the vehicle and the dash tells me to shift it into park. After the car is stopped and shifted into park it makes a starting noise as if you are trying to start the vehicle as if it is flooded, but it will eventually start after approximately 30 seconds. After approximately 30 seconds the vehicle starts sometimes without even pushing the start button. 2) the vehicle dies often when turning, driving over small amounts of snow, backing up, or exerting the engine at all. It usually does not shut off while driving straight down the road without exerting any energy unless there is snow causing the engine to exert any energy. This has caused safety risks to me and others in the following manner: a) it has caused me to stall while turning onto the highway from side streets which I have narrowly avoided being t-boned and side impacted. This can cause injury or death to myself, my passengers, pedestrians, and traffic. B) it has caused my vehicle to stall while on the roadway when it exerts energy due to snow and causes me to spin the vehicle out of control in traffic which can cause injury or death to myself, my passengers, pedestrians, and traffic. C) it has cause me to stall while backing out, or pulling out of parallel parking with traffic which can cause injury or death to myself, my passengers, pedestrians, and traffic.

"service shifter" came up once around 36k miles and went away after engine restart. Shifter turns completely red. "service shifter" has now come up every time I begin driving. Vehicle has around 42k miles now.

All leds on shifter light up and and "service shifter" appears on dashboard screen. This happens every few hundred mile and could result on transmission locking out. Apparently this dangerous and is a very common problem that should be a factory recall.

Shifter failure. All lights on shifter control panel lit (park, reverse, neutral, drive). Service shifter message on dash cluster and message stating “must be in park to shift gears” or similar. Shifter must be replaced.

Vehicle has stalled on multiple occasions. Safety hazards include stalling in middle of intersection and being stranded. Call out for service at this time, therefore problem has not been reproduced or confirmed. Not inspected yet. No police involvement. No warning light-including battery or engine light- upon initial start of vehicle. Battery and engine warning lights visible at time of stall. Battery was turning over but engine not engaging, however, able to restart vehicle after multiple attempts. No jump start required. Warning light disappeared after restart of vehicle and only reappeared upon subsequent stalls. No apparent issues- other than stalling- while vehicle is driven. Problem has been very inconsistent.

Shifter, bezel, and harness I have been discussing with several people that this is an issue in a lot of Jeeps currently and my car is only 4 years old. This $1400 fix is crazy.

While driving, vehicle shuts off without warning, this has happened 3 times even though the car was supposedly repaired with a new battery and a new alternator.

The whole car stopped while on the highway going 70 miles per hr and would not start back up. I had recently had an oil change days before incident. Had the car towed to dealership and was told I had little to no oil. I advised them I recently had an oil change days ago how is that possible at the dealership. I was told that maybe a cap or something wasn’t placed back properly and there was oil leakage. They assured my car was fixed but now it runs rough and I have anxiety that my car will just shut down with no warning and also the low oil light never came on the car just stopped.

I had stopped at a stop sign & as I proceeded to pull out, the Jeep came to a complete stop without any power. After pushing the Jeep out of the road after several attempts to restart were unsuccessful, jumper cables were used & were still unsuccessful. A new battery was installed but the Jeep still would not start. It was towed to the local dealership for repair after a local repair shop was unable to successfully diagnosis the problem. It was determined there was a short in the power transfer unit that caused a short that would blow a fuse causing the engine to shut down. I was almost 7 hours from home & just moments from getting on the interstate to drive that 7 hours home. There was no warning that anything was wrong with the Jeep as all recalls had been done and no maintenance was due at that time. Thankfully, instead of coming to a complete stop unexpectedly on the interstate at 75-80 mph, it was turning from a stop sign in the middle of a 5-lane road just after any morning rush. Thankfully I was not on the interstate with a semi-truck behind me or I would not be writing this today. This issue caused my husband to miss a couple of days of work, 2 unexpected days at a hotel, food, gas & the repair charge to the dealership.

Myself along with several other that I have researched have been having problems with shift service on our Jeep Cherokee cars.

Service shifter warning light and it seems like it's happening to a lot of Jeep. I believe it should be a recall.

Car shuts down after seeing "service shifter".

Driving down the highway the sunroof on our 2018 Jeep Cherokee exploded.

A message stating service shifter continues to come up and car has now started to stop/stall in the middle of driving now. Car dealership has no clue what it is and I am seeing online many others having the same issue. Very dangerous when the car just starts to stop out of nowhere even without the message not on as it can cause accidents.

Sunroof exploded driving down interstate 54 east out of jefferson city mo. No objects struck the sunroof. Sunroof was closed at the time of the incident fortunately, if it had been open passengers in the vehicle were likely to be harmed by this failure. It was a sunny afternoon around 70 degrees outside. Vehicle has 45k miles on it and is in good condition otherwise. Vehicle has been returned to the dealer for repair. I will be contacting Chrysler regarding the incident.

Unknown, my vehicle keeps cutting off in the middle of driving. It's a safety hazzard to me and everyone else.

Twice so far on this particular Jeep, all of the lights on the shifter light up and on the display above the steering wheel it displays the message “service shifter”. The issue will go away once the Jeep is shut off and turned back on. I have researched this online and a ton of people are having the same exact issue with low mileage. This needs resolved ASAP. I would hate to see what happens if we’re driving or to get left stranded somewhere.

A warning came on to service the shifter. This has happened several times. I just learned how to report it.

When driving, car completely turns off with no warning. No icons are lit to possibly tell of issue. Car has done this numerous times.

While driving, all lights on gear shifter all light up and message on screen will say shifter needs service. Stays on while driving. Typically occurs at night. When I start the vehicle the next morning the light isn’t on.

All lights on shifter console light up red and light which says "service shifter" shows up on dash. Reviews of this problem online is showing it to be a common problem.

Vehicle was purchased brand new 04/06/2018. Within the first month (after putting on 500 miles), the battery had to be replaced. On 06/17/2021, the alternator, battery and sensor had to be replaced at a total cost of $1234. Now, the "service shifter" light is appearing on my console and it cost me $160 just to run diagnostics at the dealership where I purchased the vehicle and I am told that the gear shift module and wiring harness will have to be replaced at a cost of an additional $460. The vehicle has not yet reached 35,000 miles. After doing an on-line search, it seems this is a very common problem with the Jeep Cherokee models from 2014 - 2018.

The "service shifter" message appeared in the display on 27 July 2021. I contacted the dealership to schedule an appointment. My appointment was 2 August 2021. My factory warranty expired in July 2021. The service advisor stated that the repairs would not be covered under the factory warranty if it was still active. The wire harness and the bevel had to be replaced. I contacted Chrysler via email to inquire as to why this repair is not covered by the manufacturer. They replied "thank you for contacting Jeep customer care. I am sorry to learn that you had concerns with your shifter and I do understand your frustration. Unfortunately, this is not an open recall on your vehicle at this time. If it does become an open recall in the future, you are able to submit for reimbursement review. At this time due to the warranty expiring, and it not being an open recall we are unable to assist you with the costs. Please do not hesitate to contact us if you need any further assistance by calling us at 877-426-5337. " there has been numerous complaints about this issue and the manufacturer has done nothing to resolve this problem. Like most Jeep owners with the same issue, we have to pay for the repairs which is about $600. 00. This is a safety issue that should not be ignored. The vehicle could shift into park while driving which, according the other Jeep owners, has happened or the engine will shut off. I think the manufacturer should notify all Jeep owners of this problem and issue a recall or technical bulletin to address this issue.

Service shifter light had intermittently turned on/off since about 33,000 miles but after warranty expired. Mechanic shop says the issue is common with my car's make/model. If this is a common issue, a recall should be placed.

My Jeep Cherokee with only 43,000 started to randomly give me error messages that says "service shifter". This has happened multiple times when I am driving and all my lights on the shifter light up red and I am unable to determine what gear I am in. I have to stop driving turn my engine off and back on to get this to correct itself. In addition, one day I was driving and all of my headlights flickered and all of my dashboard lights went out for 5 seconds then came back on. My battery has died twice now recently and there was nothing left on. Due to these issues and the fact that I do not have a check engine light on, I called Jeep to see if there have been any recalls or other complaints, I was informed that there have not been. I have been doing some research online to find multiple forums where people with 2018 are having the exact same issue. This is posing a safety risk and I would like to see what steps can be taken since I am not the only one.

Vehicle has approximately 40,000 miles and the "service shifter" light has come on about 6 times. Each time, if the vehicle is turned off & restarted, the light doesn't come back on for a few weeks. It has never come on while driving. This condition has not been replicated by a dealer or mechanic. The vehicle seems to drive fine.

"service shifter" warning comes up on the dash at different times. It may be at start up or while driving. It's a serious problem. You have a minimum of 400 comjlaints already. Just bought this 2018 Jeep Cherokee on 5/8/2021 and we are having problems already. I called the dealer and they said they never heard of this problem, or is it that they don't know what the fix is? many of the owners of these car are stuck in a circle jerk. . . Dealer says it doesnt exsist and yet it keeps happening. Please investagate this problem and force the manufacture to find the fix. I know my dealer knew of the problem but elects not to admit it. The problem is that it does not throw a code so nothing shows up. I checked mine twice with my obd reader and I even drove around with it connected to see if it was a drivablity problem but that produced nothing. Very sorry that I purchased this car! never own a chrys. Product again. . . . . And I will never purchase another car from this dealer.

At random times the message "service shifter" appears, and all of the lights on the shifter turn red. This has happened about a dozen time and has happened when in drive(on highway and streets) and when in park. If I turn the car off and on the message disappears. From all the research I've done it appears to be happening to a lot of Jeep (2014-2019) owners. Seems very dangerous!!!.

During transit down the street and once the car turned on in the driveway, the shifter column lights are lit up in red, the dash reads service shifter. Please help us and others resolve this issue as it is a hit and miss with the dealerships and Jeep stating that it is not an issue enough to call it a recall when there are dozens if not hundreds with the same issue.

While driving on a city street or highway when my vehicle comes to a stop it stalls or while driving at low speed. Upon checking the oil it was discovered that there was not even a quart left no indicator light no oil change notification; I hadn't yet reached the months or mileage on the sticker recommend by the mechanic shop where I get my oil changed,.

Stalls while driving down road! I pull over restart!.

Starting in early 2021, I had my Jeep serviced, and noted a constant banging noise and feeling while driving my car. It was inspected (for lots of money) and test driven. I was told the noise is "normal. " as time went on, it progressively got louder, more vibrating, and more frequent. I noted this as a continuing concern--I was told "it is normal for this vehicle. " I just spoke with the dealership again, in light of the transfer case recall (25v011), and when he looked at my history, he said I needed to immediately call mopar. Because there is not one moment my car isn't banging while it's in "drive," he said it was a serious issue and I shouldn't wait for the "parts to be available. " he also apologized that I was told several times that something like this is normal. I called mopar today and spoke with "kate" at 1:29 pst on 1/29/2025. She noted the lack of parts and a plan. When I explained that my car has active issues she said, "let me transfer you to the recall department. " I thought kate was in the recall department! she then transferred me to the original calling system, and I got nowhere. So I am emailing you to inform you that my vehicle has a constant banging noise consistent with your recall, based on a Jeep dealership's assessment and my brief call with kate at mopar. It was also noted by one of Jeeps' service techs, today that I should contact mopar for immediate next steps; that he believe my vehicle could immediately become catastrophic. Mopar provided me with no additional remedies or steps. This is my sole mode of transportation and I live in a rural, hilly community. Legally, I need to document my attempts to remedy this, in the event that the vehicle does harm or kill someone--because, as noted in the recall and at the Jeep service center, even park can fail and run someone over.

Bought it 6weeks ago the next day the service gear shifter light cane on pulling out my driveway at 6 am later that evening it came on again driving to the grocery store . . A couple of days later it came on again . . It comes on randomly and all the lights on the gear shift are lit up red . . I have to turn my Jeep off and on to make the lights to go back to normal and take the service gear shifter notification off . . It even comes on while driving down the highway.