Adaptive Cruise Control problems of the 2019 Jeep Cherokee

Jeep will stall/ or stop completely while driving randomly. Loses power in gas pedal. Electric throttle control light comes on.

When driving the Jeep Cherokee (51,000 miles), I experienced numerous incidents where the car experienced sudden power loss climbing a grade followed almost immediately by numerous warning lights and a message that "4wd system unavailable" as well as a message that the forward warning system had failed. Under these conditions, the car struggled to make even 50 mph and would only do so in a much lower gear at 4000+ rpm. Prior to each incident, the car had been driving smoothly at 70 mph at approx 2200 rpm. Both the Jeep dealer and the local repair obtained the same error code (dtc c14a7-97 ptu motor component) indicating internal failure of the ptu (transfer case). When the repair shop removed the transfer case they found metal shavings in the ptu lubricant. With no ptus available from the Jeep dealership for months it was necessary to purchase a salvaged ptu at near-new pricing. I note that there is a similar recall but it does not cover my vehicle. I also note there are numerous NHTSA complaints for identical problems being filed nearly daily for 2017-2021 Jeeps. This defect is a serious safety issue that can result in complete driveline failure or an inability to maintain speed with traffic. It also results in approx $5000-7000 in repair costs for each ptu replacement.

My service awd light came on. I had the system checked in February of 2025. I was informed it was a bad ptu system. My car makes a clunking then whining noise when driving. It cannot go over 55 mph before losing power. My VIN doesn’t come up in the recall list but it has the same diagnostic issues the issue was diagnosed at heritage Jeep in harrisburg on 2/15/2025 receipt order # 218197. Customer number 42k8761762.

This is the second time that the ptu has failed. Svc 4wd and acc not available again. Radio is malfunctioning.

Ptu blew out on the highway at 68mph. Loss of steering. Ptu was replaced at a Jeep dealership and has also failed. I’m now having svc 4wd and acc unavailable. This is unacceptable.

Around 2:30 am on December 30, 2020 I was driving home on the freeway. It was raining a little bit but nothing to what I have driven in before. I set my car to cruise at 65 mph when all of a sudden my steering wheel started locking up. I found that my steering wheel would not turn the way I wanted it to and was veering left. I had to use some force to keep it straight and not get into other lanes. I thought I was okay until a light lit up on my dashboard. I believe it was the engine light because as I heard it go off and flash at me, my car started to stall up and then go repeatedly. As if it was hard for it to grasp on to moving forward. Last night was the scariest night of my life and I hand never had that happen to me. Almost pulled over because I thought I was going to crash. I kept it at a stable 60 mph and off cruise control as soon as the steering went haywire and it seemed to have helped a bit. I feel the need to get my car checked but I also believe that all other 2019's should get recalled for this issue.