Transfer Case problems of the 2021 Jeep Cherokee

I am writing to express my serious concerns regarding a recent ptu failure associated with a recall on my Jeep vehicle. This issue nearly cost me my life when the vehicle abruptly stopped in the middle of a highway. Unfortunately, Jeep has refused to cover rental expenses related to this incident. Initially, the company did not acknowledge the problem, and now it appears they are purposefully delaying necessary diagnostics to evade responsibility. Given the circumstances, I feel it is imperative to seek legal counsel to protect my rights and ensure that my safety concerns are addressed appropriately. Thank you for your attention to this matter.

I am the owner of a 2021 Jeep Cherokee that is subject to NHTSA recall 26v-290 (fca recall 40d) for a defective power transfer unit (ptu). The recall notice states that the ptu may fail internally, causing an unexpected and unrecoverable loss of drive power at any speed or allowing the vehicle to roll while in park without warning. The notice also states that these conditions can result in a vehicle crash or injury. While the manufacturer has acknowledged this as a safety defect, the recall notice also states that no remedy is currently available. I have been left with a vehicle that has a known safety defect but no means to have it repaired. I rely on this vehicle every day as my family’s only vehicle to transport my two young children to school, childcare, activities, medical appointments, and for my employment. Without a repair or transportation assistance, I must either continue driving a vehicle with a known safety defect or be left without reliable transportation. I am requesting that NHTSA document the hardship and ongoing safety concern created by this recall and the lack of an available remedy. I will also be contacting Jeep customer care to request a loaner or rental vehicle while a repair is unavailable. I believe owners should not be expected to continue driving a vehicle with a known safety defect or be left without reliable transportation while waiting for a remedy.

Svc 4wd light came on took to repair shop found it needs a new transfer case.

My vehicle is currently experiencing active, dangerous symptoms related to the open fca/stellantis power transfer unit (ptu) safety recall (recall campaign 40d / NHTSA campaign 23v-407). The vehicle is experiencing severe drivability issues related to this defective part, including vibrations and intermittent power issues, creating an immediate safety hazard of sudden power loss or roll-away while driving or parking. The problem with the manufacturer’s response:the manufacturer has issued a "remedy not yet available" notice and has failed to provide a replacement part to fix this known safety defect. Local dealerships refuse to repair the vehicle because the re-engineered recall part does not exist yet. Furthermore, the manufacturer and dealership have failed to provide a safe loaner vehicle or an immediate stop-gap repair while my vehicle remains unsafe to operate. Safety risk:I am being forced to either drive an inherently unsafe vehicle that faces an active recall for sudden loss of motive power, or leave the vehicle completely inoperable without alternative transportation. The manufacturer's unreasonable delay in producing the remedy part, combined with a lack of interim consumer support, poses a severe and direct risk to my safety, my passengers, and other drivers on the road. I request that the NHTSA investigate the manufacturer's delay in providing a timely remedy for campaign 23v-407.