Front Seat Head Restraint problems of the 2006 Jeep Commander

The contact owns a 2006 Jeep Commander. The contact stated that the rear seat belts failed to buckle. Also, the front driver and passenger side head rests failed to push up. The failure recurred multiple times. The vehicle was not taken to dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was not provided. The failure mileage was 148,000.

I recently purchased a 2006 Jeep Commander and after bringing it home, I came across a design flaw that has become a fairly huge problem for my family. It seems as if the head rests on the second row seats cannot be removed. This poses a big problem for my four-year-old daughter who must use a booster seat. In order for this booster seat (or any booster seat, for that matter) to lay flat against the back of the car seat, the head rest must be removed. Frankly, in every one of my previous vehicles, a head rest could be selectively removed by pressing a button at the top of the seat and sliding the head rest up and out. The Commander head rests seem to be fixed in place. They just seem to move forward when you flip the seat down to access the third row. To make matters worse, they are fixed in a slightly forward position, which forces the booster seat to pitch forward. I can correct that slightly by reclining the seat back, but, in the Commander, the second row seat only slightly reclines. In any case, the booster can't be installed properly (or safely, according to the manual) because it can't rest against the back of the seat due to the head rest, which pushed the top of the booster seat forward. After complaining to daimler-Chrysler, I received an email saying the indeed the head rest cannot be removed or adjusted. They offered no fix for this issue.