Front Seat Head Restraint problems of the 2014 Jeep Compass

The contact owns a 2014 Jeep Compass. The contact stated that while entering the vehicle, the driver’s side headrest had deployed from the bottom of the headrest and was partially separated. The contact stated that while driving, the headrest was sticking out and poked her in the back of the neck. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.

The contact owns a 2014 Jeep Compass. The contact stated that the center of the steering wheel was protruding outwards, and while attempting to sound the horn, the horn failed to operate. While entering the vehicle, the headrest on the driver's side was bumped and the headrest deployed. Approximately 2 months later, while entering the vehicle, the passenger’s side headrest deployed without impact. The dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to another facility to replace the air bags; however, the air bags were not replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.

The active headrest on the driver's seat deployed while the car was parked and off - the plastic clips intended to hold it in place in resting position snapped and the headrest is unable to be reset. No one was in the car at the time.

Passenger side active headrest deployed while sitting in the driveway with nobody in the vehicle. Unable to reset as the clips are broken, as can be seen in the attached photos.

Headrest popped loose without impact.

Passenger side headrest restraint deployed while the car was parked. It looks like a piece of plastic broke and it spurn apart.

Passenger side headrest deployed while driving.

Passenger headrest deployed without provocation while sitting in a driveway. Clips broken so cannot reset.

While sitting in my driveway, the active head restraint launched without provocation. Car was not on when the ahs blew, hitting me in the head. It was later discovered that the plastic clip that is supposed to hold the headrest together was broken. I received a mild concussion, and feel grateful that I was not driving when this took place.

Active headrest restraint system deployed while vehicle was parked in the driveway. Vehicle was parked in the driveway overnight, the following day we noticed that the headrest had sprung forward. Upon inspecting the headrest system I noticed that the retaining pin was still engaged in the retaining mechanism and that it had sprung because the plastic that holds the retaining pin had broken.

In the summer of 2019 I started a summer job to earn a little cash for college. Around 3-4 weeks when I got the car. I went to work and arrived for 4:30 am, because I work with my mom and that is when she starts work. For me I start work at 5:00 am so I sit in the car for 30 mins just listening to music. Around that time I suddenly hear a pop noise and my head was pushed forward with a decent amount of force that I started having a headache. I looked around to see if a car had hit me, but I saw no car in motion around me at all. That's when I saw that my headrest was popped out and was confused as to why. I still continued to go to work with a headache afterwards.

The headrest on the driver side seperated. (split as if in an accident) this would have been very dangerous if I had been driving when this happened. I was not in the car when this happened. After inspecting the headrest I noticed that a piece of plastic had broken and released the spring loaded headrest. The car was in my driveway, I found the broken headrest in the morning.

This week the active head rest deployed overnight while parked in the drive on my 2014 Jeep Compass. After inspecting it I noticed that the plastic tabs that hold the headrest in place were broken. There is only 47000 miles meaning it is no longer under warranty and the repair is very costly. I know this is a common and dangerous problem with many Jeep vehicles and this really needs to be addressed and why it hasn't already is beyond me.