Other Fuel System Tank Assembly problems of the 1996 Jeep Grand Cherokee

I received a safety recall notice from Chrysler concerning gas tank problems. I scheduled an appointment and took the car to the dealer. They were to install a trailer hitch to correct the problem. They called and said they could not do the work because the bumper was not in line as it apparently been hit. I was told needed to pay to fix this before they would do the work. The car is 19 years old and Chrysler allowed us to drive it without us knowing about the existing defect. It seems quite unfair that they only have one method to repair their defect and they are then off the hook for their own safety design flaw. This is the essence of my complaint.

I received a safety recall notice # n45/NHTSA 13v-252. This notice explains that the fuel tank on my vehicle has a chance of experiencing a fuel leak during certain types of rear end collisions. Chrysler is supposed to inspect my vehicle and install an original equipment manufacturer (oem) trailer hitch where appropriate, free of charge ( parts and labor ). My car does not have a trailer hitch so this needs to be done. I have called the local Chrysler dealer in my area - rockland Chrysler Jeep on route 304 in nanuet, new york 10954 - several times. First call when I received the recall notice - several months ago, I was told that there is nothing for me to do at this time, someone would contact me. No one ever did. I called the Chrysler group recall assistance center at 1 800 853 1403; I gave them my vehicle identification number and asked for an update on the recall as I was concerned about the safety hazard to me and my family. I was told that my information was noted and I should be hearing from the local Chrysler dealer. I am still waiting. Several weeks passed, no one from the local dealer or Chrysler corp. Contacted me. I called rockland Chrysler and made an appointment for my car to be inspected by their technicians. I further requested that the safety concern noted in this recall be documented by rockland Chrysler. I was told I would have to leave the car with them for several hours because the inspection was somewhat involved. Two days before my appointment, rockland Chrysler called and told me they had to cancel my appointment because the parts were on back order. I asked for an e t a on the parts, was told they did not know - "back ordered". My complaint is that there is an unresolved serious safety defect that needs to be addressed now. Chrysler corp. Seems to be trying to avoid any involvement.

To this date Chrysler has not fixed a recall notice issued for a fuel tank hazard on my 1996 Jeep Grand Cherokee . No specific date given on repair date. Chrysler say they do not have the parts.