Body problems of the 2002 Jeep Grand Cherokee

The contact owns a 2002 Jeep Grand Cherokee. The contact received a manufacturer recall for the trailer hitch, the dealer was notified and indicated that the frame and trailer hitch would need to be replaced before they would provide the recall repair. The vehicle was not repaired. The manufacturer was notified and provided no solution for longer than two years. The VIN and failure mileage were not available.

Rollover accident and no airbags deployed. Left hand injured from the broken glass. Unable to sleep due to the incident. Recall was sent but the part was never in or issued prior to the crash.

I was rear ended in my '02 Jeep Grand Cherokee. My vehicle does have a manufactured installed trailer hitch. After the accident, it was apparent that the gas tank was still hit by the vehicle. The hitch did nothing to keep the vehicle from getting to the tank. There are visible graze marks where the vehicle hit the hitch and proceeded to the gas tank. Still not feeling safe from the Chrysler recall that the "hitch" will prevent a fire hazard if involved in a rear end accident. Chrysler will not even look at the vehicle since it has a hitch. Photos are available upon request.

The power windows repeatedly break--won't operate. The front passenger side window motor/regulator has broken down twice. In addition, two other window operators have failed. The culprit: a white plastic half wheel that the cable goes around that operates the window. Jeep charges $500 plus to repair each time! operating the vehicle has nothing to do with the window. It can be stationary and when you go to operate the window, it stops functioning. Please note: I purchased the vehicle new, I don't have children, and there are only 111,000 miles on the vehicle. The first window stop operating in 2010, and fourth one in 2016.