general problems of the 2002 Jeep Grand Cherokee - part 1

49 problems related to electrical system have been reported for the 2002 Jeep Grand Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2002 Jeep Grand Cherokee based on all problems reported for the 2002 Grand Cherokee.

1 Electrical System problem

Failure Date: 05/14/2024

I currently own 3 of the same vehicles myself, my husband and my son. Each of the vehicles have been experiencing electrical issues. I have taken all of the vehicles at some point back to the mechanic for repairs for this issue. It was only a temporary fix. Here are examples of some of the electrical issues. The blinkers and break lights may go out and not work while we are driving and some days they work just fine. But it has now become a safety hazard because we never know when they will work and are afraid to be hit by another car from the rear. Another example is when I am driving down the street all of the sudden the windows will automatically roll down by themselves. These issues have put all of our safety at risk, especially while we are driving in high traffic areas such as atlanta, georgia. The problem was acessed by our auto mechanic on all three (3) vehicles. They are are 1999-2000, 2001 & 2002 Grand Cherokee one of the vehicles is a limited edition. There are no warning signs or symptoms and the check engine light is not on any of the vehicles.

2 Electrical System problem

Failure Date: 06/23/2023

Taillight on back passenger side won't work, steering has been bad since I had, steering linkage and suspension failing, emergency brake doesn't work, cruise control won't work, oil pressure always reads high, airbag light stays on n seatbelt light stays on if I don't turn key on n let sit for an few seconds before starting Jeep, gas pedal sticks , power steering fluid is leaking bad, steering linkage close to breaking heard noise so I pulled over. Also shocks bad, when hit an small bump it sounds like whole front end breaks.

3 Electrical System problem

Failure Date: 09/03/2019

At start up airbag lights stay on I stop at the store and shut off the engine and start it back up the airbag lights are off. Issue 2. Driving down the road and start up a hill it down shifts or high rpms a fuse blows.

4 Electrical System problem

Failure Date: 11/27/2017

Right rear passenger window doesn't operate and falls open while driving; when I hit bumps in the road until the window is fully open.

5 Electrical System problem

Failure Date: 03/30/2017

The driver side seat heater gets so hot or feels like it's burning my legs. . I can only use it on low to prevent burns. . The passenger side does not work at all. (recall #09v117000) if the passenger side door is open, I cannot lock the doors, or put the windows up until it is shut. (recall #01v288000) . . Periodically when I start the Jeep the air bag light will stay on. . I have to pull over, turn the vehicle off, and repeat the process until it goes back off. (recall #12v527000).

6 Electrical System problem

Failure Date: 11/30/2016

I reported this problem a month or so ago about the front driver's seat breaking and breaking off the vehicle frame. Plus the a/c issue under the glove compartment overheats and melts the mechanism and continues to burn. When I reported the issue, no wreck was involved. Since reporting the problem, the vehicle was involved in an accident and totaled. My fix apparently allowed the seat to stay on the frame but the seat still broke. Fortunately, no serious injury, only sore neck and bump to the hand.

7 Electrical System problem

Failure Date: 10/10/2016

Wires get hot that lead to the heater/ac fan. The insulation of wire and connector melts. This causes the heater to go off and back on intermittently and frequently unless you wiggle the wires. Wiggling the connector will help for short periods of time. This occurs when the car is running(does not have to be moving) and the blower is on. I have tried to press in the connector or wiggle the connector while driving and this is a distraction. This has happened consistently beginning about a month after I bought the car. The location of the connector is under the glove box area. There are many instances on the internet that discuss this issue.

8 Electrical System problem

Failure Date: 09/01/2016

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle continuously lost power without warning. The vehicle was taken to the dealer, but the cause of the failure was not diagnosed. The vehicle was not repaired. The failure mileage was 175,000.

9 Electrical System problem

Failure Date: 07/23/2016

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at 10 mph, the turn signals of the vehicle would not come on when prompted. In addition, the alarm system sounded on numerous occasions when the key was used to open the door. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 130,000.

10 Electrical System problem

Failure Date: 01/06/2016

I was driving and heat stopped flowing and a/c stopped flowing. It is winter time so the front windshield was unable to defrost, leaving the windshield foggy and hazardous to drive in.

11 Electrical System problem

Failure Date: 10/13/2015

While driving 70 mph south on interstate 5 in California my 2002 Jeep Grand Cherokee that I've owned from new shut off without warning. The Jeep no longer recognized the key. This happened in moderate traffic around 10pm and was almost rearended by a tractor trailer that had to make an abrupt maneuver to avoid me. This was the same key that came with the car from the factory. The Jeep has 160,000 accident free miles and has always been maintained by Jeep. There are no open recalls on it and all other recalls have been completed.

12 Electrical System problem

Failure Date: 09/16/2015

Tl- the contact owns a 2002 Jeep cherokee loreto. The contact stated that the vehicle loss power and the doors would not open with the automatic key. The contact stated that the windows would not roll down. In addition, the trunk would not open when prompted with the automatic key. The vehicle was not repaired. The manufacturer was made aware of the failure.

13 Electrical System problem

Failure Date: 07/10/2015

Tl- the contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle stalled several times with no warinng. The contact constantly had to coast the vehicle over to the side of the road to make several attempts and the vehicle was able to restart but the condition was progressing randomly with no warning. The vehicle was taken to the dealer and they were not able to replicate and diagnose the failure. The vehicle was not repaired. The contact was not included in NHTSA campaign id number: 01v288000 (electrical system). The manufacturer was notified of the failure and they provided no remedy. The approximate failure mileage was 113,000. Dyd.

14 Electrical System problem

Failure Date: 06/15/2015

Tl-the contact owns a 2002 Jeep Grand Cherokee. The contact received the notification of NHTSA campaign number: 15v046000 (air bags) however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Ed.

15 Electrical System problem

Failure Date: 04/10/2015

It's killing my battery the interior light stays on when vehicle is off and power windows don't work unless driver side door is open while vehicle is on. Door open lights flashes when vehicle is running however it is really shut already. I have friends with same type vehicles having same issues.

16 Electrical System problem

Failure Date: 04/09/2015

The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15v115000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

17 Electrical System problem

Failure Date: 01/27/2015

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the front passenger's side seat warmer over heated. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign id number: 09v117000 (seats). The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.

18 Electrical System problem

Failure Date: 01/06/2015

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that after attempting to start the vehicle, the vehicle backfired and failed to start. In addition, the contact stated that warning lights on the instrument panel illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 170,000.

19 Electrical System problem

Failure Date: 12/30/2014

Tl-the contact owns a 2002 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign id number: 14v438000 (electrical system) however, the part needed to perform the recall repair was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure. Djr.

20 Electrical System problem

Failure Date: 09/01/2014

Tl-the contact owns a 2002 Jeep Grand Cherokee. The contact stated that once the vehicle was brought in for repair under NHTSA campaign number: 12v527000 (air bags), the air bag sensor light remained on. The vehicle was brought back to the dealership where it was diagnosed that there was a bad connection. The issue was resolved again, but recurred where it was diagnosed that another air bag sensor was faulty, but wasn't covered under the recall. The manufacturer was notified of the issue. The failure mileage was 239,000. Aa.

21 Electrical System problem

Failure Date: 08/21/2014

Started vehicle, after a few seconds the instrument cluster became inoperative. Turned off the ingnition and restarted the engine. The instrument cluster did not operate. Turned off engine. Tried to start the engine the next day and the battery was completely drained. Charged the battery and started the engine. The instrument cluster is still inoperative.

22 Electrical System problem

Failure Date: 06/10/2014

Driver's seat detaches from car frame. Electrical blower module resistor overheats, melts, and burns. Both issues are known by consumers and dealerships, so there is no way Jeep/Chrysler doesn't know about the design flaws and the danger. Driver's seat: there is a great deal of chatter on the internet regarding the driver's seat detachment from the car frame and the reason for it. People have created various fixes that may or may not work well. As added proof, it is impossible to find a Jeep Grand Cherokee driver's seat in any junk yard. Please go look for yourself. Mine totally broke while on the highway, nearly causing a wreck. It's terrible and I do not understand why there hasn't been a recall and someone held criminally liable for this. Blower motor module: lots of chatter on the internet as well as to the problem and the cause. Mine melted and became so hot that I couldn't touch it without burning my hand - which I did. There is a fix, but you have to buy an upgrade module which still gets hot. Also, the module turns the blower in reverse, so you have to reverse the leads. It's dangerous and again, I don't understand why there hasn't been a recall on it either and someone held criminally liable.

23 Electrical System problem

Failure Date: 02/03/2014

The vehicle caught fire while it was being driven down the road, it was pulled over to side of the road in a driveway. Fire came from under the dash on the passengers side, and the vehicle was completely consumed by fire in approximately 10 minutes. I reported it to Chrysler and they stated because of the amount miles on it they weren't responsible!.

24 Electrical System problem

Failure Date: 02/03/2014

I own a 2002 Jeep Grand Cherokee overland. Recently, I have had problems with my drivers side heated seat. Yesterday, it got extremely hot so I shut if off for fear of a fire or being burnt, and today it is not working at all. Because of this, I am also concerned about the safety of the passenger heated seat. I found out from a dealer that there is a recall on this particular issue, but my VIN number is not covered. I called Chrysler customer care to discuss this, and they said they were unable to help. I feel this is a known issue and my vehicle is displaying the exact symptoms covered in this recall, yet for some unexplainable vehicle it has been excluded. The following is text from the recall: summary: Chrysler is recalling 102,354 m/y 2001-2004 Jeep Grand Cherokee vehicles with heated seats and with Chrysler recall no. 06v-197 completed (03-04 m/y) or seat heater elements service replacement (01-02 my). The front seat electric heater elements could overheat. Consequence: overheating could potentially cause a fire or injury. Remedy: dealers will replace the front seat heater elements free of charge. The manufacturer has not yet provided an owner notification schedule. Owners may contact Chrysler at 1-800-853-1403.

25 Electrical System problem

Failure Date: 03/01/2013

Safety recall m35/NHTSA 12v-527 orc module airbag light is "on" and "seat belt" lights. Warning lights are on and do not go off. I took the car to the dealership in roswell, n. M. And they informed me the parts were unavailable and that Chrysler would contact me. To date this has not happened. The danger is a inadvertent deployment of the front airbags. . Damage to the computer chip. The problem has now involved the seat belt warning lights to stay "on".

26 Electrical System problem

Failure Date: 02/01/2013

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving, burning fumes were emitted into the vehicle. After inspecting the vehicle, the contact realized that a resistor under the dash board started to melt. The contact also mentioned that the heated seat and heater malfunctioned and were no longer operable. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure mileage was 160,000 and the current mileage was 167,000.

27 Electrical System problem

Failure Date: 11/30/2012

Chrysler announced a recall of my 2002 Jeep Grand Cherokees m35/NHTSA 12v-527 informing me that there was "a small chance of an electrical overstress could occur and if this overstress condition occur, it could cause damage to the orc computer chip causing the airbag light to illuminate, followed almost immediately by an inadvertent deployment of the front or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash. " Chrysler intends to repair my vehicle, however; the part is currently not available. Why is it taking Chrysler sooo long with producing this part??? I contacted my local Chrysler dealership only to find out, the dealer had no knowledge of this recall and could not advise if my vehicle was even safe to drive. This is extremely poor customer service and needs to be resolved, ASAP. It would appear since this vehicle is more than 10+ years old Chrysler does not have any intentions on the repair and does not want to accept liability if an accident occurs while I am driving it. Again, extremely poor customer service!!!!!!!.

28 Electrical System problem

Failure Date: 06/22/2012

Vehicle was in motion and kept stalling on highway and city streets. Another computer was installed but didn't solve the problem. The throttle position, idle air control, and map sensors were replaced. Vehicle had hard start problem and the fuel injectors and fuel filter were replaced. Started vehicle in driveway and heard popping noises and it automatically shut down. The coli pack had to be replaced. Numerous vacuum hoses have popped off during driving and had to be replaced. No error codes or check engine light would come on even though these things were happening. A year ago the oil pressure sending unit had to be replaced and has currently gone bad again. I have to put the truck in neutral and let it idle before I drive it or the transmission will jerk. I also have to let the truck stay cranked for 10-15 minutes before I can drive it because it takes that long for it to idle down. My driver seat controls will not work, and the passenger window will not stay up and the controls will not work. If you do research on the 2000-2004 Jeep Grand Cherokee models, you will find the exact same issues from everyone who has owned these specific years and models. Chrysler knows about the constant issues, yet the 2000-2004 models are not on the buy back list. The dealerships even have a problem trying to figure out what the problem is which is why it costs so much and the problems continue to exist. Owners have had to consult with other Jeep owners to work together to try to solve the problems ourselves. 2002 with only 115,000 miles on it. There would be more miles on it if problems would stop occurring with these vehicles and preventing people from driving. I put the date when it started in 2012, but constant problems are still continuing to this date and year of 2015.

29 Electrical System problem

Failure Date: 05/01/2012

My power steering went out, the air conditioner quit working, the air bags light will not go off, headlights come on and off when no one is in the vehicle, the electrical sensors are inoperable, and the heated seats get too hot, or not work at all. I have yet to receive any recalls for my 2002 Jeep Grand Cherokee overland. I would like to know why I have not received any recall notices for the problems that have prompted Chrysler to issue recall notices for above issues.

30 Electrical System problem

Failure Date: 01/10/2011

Turn signals only work intermittently. I have seen numerous reports of this as a problem with Jeep Grand Cherokee laredo vehicles made in 2002 and 2003, possibly other years. This absolutely should be under recall. Please take this into consideration. Thank you.

31 Electrical System problem

Failure Date: 07/07/2010

This Jeep has failed me in every way possible. Its unsafe and unreliable. At 68k the transmission went out in the middle of a dangerous highway almost wrecked, Jeep said sorry warranty ran out at 65k. All 4 windows have fell out with a bang, multiple sensors have gone out, relay sensor, all shocks that hold up hood and lift gates have failed. Radiator sprung a leak on Monday and parking brake failed/broke/took it in for the airbag check on may 16 two months ago and its is one of the bad ones . . Was told parts were ordered. Now the light is on and wont go off. . Was told I have no airbag at all that will deploy. . . Very unsafe and unfair. Now its inspection time with this mess and no fix from Jeep. They need to handle this and get sued. . . They have put my life in danger many times.

32 Electrical System problem

Failure Date: 03/29/2010

The heater failed in my 2002 Jeep Grand Cherokee. This is apparently a very common problem in this model. Previously the seat heaters overheated and the power steering hose failed.

33 Electrical System problem

Failure Date: 01/02/2010

Driver's side heated seat got extremely hot and has since quit working. Called dealer and Chrysler/Jeep and both say it is not covered under the current recall #j14. I see where there are 17 under the "seat" heading of component and others under the electrical heading. This should be a recall someday and soon.

34 Electrical System problem

Failure Date: 10/02/2009

The heater on my 2002 Jeep Grand Cherokee only works approx. 25% of the time. The person I purchased it from said it only happened to her every so often, but that it had gotten worse. Since I've owned it, it has continued to get progressively worse. I'm concerned as winter is approaching and I'll need to see out the windshield and will need a heat defroster for it living here in nebraska. This is a long known problem and I'm shocked that Chrysler has not recalled this problem as it poses major safety implications. I've worked on cars for 15 years and have never heard of a heater going bad. As any mechanic out there, heaters don't go bad unless the whole heater core is bad, in which case I'd have a floor full of anti-freeze, which I do not have. My Jeep has not lost an ounce of fluid and runs at perfect operating temperature. It's an obvious electrical problem that Jeep should be held accountable for! there are numerous posts on numerous forms with hoards of people having the same problem that Jeep is charging $1500 to fix. Talk about a scam!!!.

35 Electrical System problem

Failure Date: 03/20/2009

March of 2009, I told my daughters dad the electrical system were not working right. It started with the electrical door locks that work on and off for days. He came over to switch cars because I didn't feel safe in it. With in two days of him driving it, on his way home from work that night the car caught a fire. I was still making payments on a car I no longer had. I couldn't afford to continued payment and buy another car. So I try to purchase online and was scam out of $2000. 00 that August. I were put in credit bureau for it and had to make arrangements to pay it off. I received a recall notice today about the orc computer chips. That can deploy causing injury and you to crash. I called the number to express my concern, the person that answer had no compassion. He first up dated my info and once he learned the car caught on fire he had nothing else to say, other then OH you no longer have the car, he got quite and said thank you for calling. Good bye.



Safety Ratings of Grand Cherokee Cars
Fuel Economy of Grand Cherokee Vehicles
Grand Cherokee Service Bulletins
Grand Cherokee Safety Recalls
Grand Cherokee Defect Investigations