One problem related to front suspension upper ball joint has been reported for the 2002 Jeep Grand Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2002 Jeep Grand Cherokee based on all problems reported for the 2002 Grand Cherokee.
I have a 2002 Jeep Grand Cherokee which had an excessive pull to the right. I took it to a Chrysler dealership to have an alignment done. I was told by the dealership that an alignment could not be done as per tech. Bulletin #02-006-04. That some vehicles may have a drift to the right and can only be corrected by replacing the manufactures front upper ball joints with off-set ball joints. I was also told since the vehicle was under the manufactures warranty, they would not cover it, it would cost me approx. $1200. 00 to replace their mistake. If the vehicle pulls to the right, it to me is a safety issue, which should be a recall.