Table 1 shows one common unknown or other related problems of the 2011 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Unknown Or Other problems |
My issue is with the a/c evaporator in my 2011 Jeep Grand Cherokee. After driving for about 3 hours on the road with the a/c in use the evaporator freezes up and air stops blowing out of the vents. I can still hear the a/c working but nothing blows out. I took my car to the dealership and they told me Chrysler is aware of the ongoing and reoccurring problem but has determined that they are not going to fix it. They recommended that I just use the a/c on a warmer setting or turn it off after it freezes up and wait a while for it to thaw out. I believe this is an unacceptable fix for a problem that I have and that should be covered under my warranty. I know other people with Chrysler vehicles that have the same exact issue. This can be very dangerous when you are on a road trip in the south in heats of 100+ degrees especially when you plan to ride in a car with functional a/c. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
We purchased a new 2011 Jeep Grand Cherokee 11/23/2011. The car had 308 miles on odometer. On 11/25/2011 as we were going out of town the vehicle's diagnostic (obd ii) system warning appeared, with a symbol "mil" indicating a malfunction indicator light. I checked the fuel tank cap and it was tight, I drove the vehicle to the nearest Chrysler/Jeep dealership in hamptonroads, va. The service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. None were available for replacement. The service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! we started to drive the vehicle home, however; approximately 2 miles after we departed the Jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. We, my wife and I escaped without phsyical harm, but had to stand by and watch it burn until the firedepartment arrived.
2011, 2012 Chrysler vehicles with the pentastar v6 3. 6 liter engine are rated to tow 5000 lbs unrestricted with the tow package installed. There is a design defect in the cooling system in that it cannot cool the engine when towing about 3500 lbs uphill. The tow vehicle starts uphill at the highway speeds of 65mph in the passing lanes with enough power to continue and suddenly without any warning, lights, etc. , the tow vehicle looses power and abruptly slows to a maximum speed of about 27mph. With all other vehicles on the road trying to get by and not slow down, this creates an extremely dangerous situation of attempting to cross 3 lanes or more to get off the road while tractor trailers have to slam on the brakes and hopefully screech to an almost stopped position to avoid killing the families in the tow vehicles. Chrysler has confirmed the problem but has refused to do anything about it and has insisted that the vehicles are working the way they were designed but are obviously not working within the advertised specifications. Chrysler does not want to change the advertised specs due to the fact that it might cost them money, even though many peoples lives are at risk. Chrysler could easily perform a recall and fix the problem, saving lives, but there would be a small monetary cost to Chrysler.
Purchased 2011 Jeep Grand Cherokee laredo new from dealer mick's north hills Chrysler. Have had vehicle in for repair or reprogramming of passive entry and pushbutton start multiple times. The problem began happening the day after it was purchased. Repair took quite a while and also had downtime where vehicle shut itself off when driving at least twice. The original problem was corrected after multiple visits and calls to dealer. The problem began happening again over past couple of weeks with "key not found". One week ago Saturday (4/30) the vehicle would not start using either key nor when removing push button and attempting to start with key inserted. It would crank and crank but not start. After leaving sit overnight it started the next day. But still getting intermittent "key not found". The dealer took the car in for service again on 5/2 and this time dealer replaced batteries in both key fobs. Two days later the vehicle would not start in the am or any other repeated attempts throughout the day. Had it towed to another dealer for service and repair pending as of 5/9.
I purchased a 2011 Jeep Grand Cherokee x package on 1/18/2011. 2 weeks after purchasing vehicle I was stopped at a light, while my foot was on the brake the car surged forward almost hitting the car in front of me. Car continued to accelerate on its own I had to ride the brake home. Dealer said he never had this problem before and had no clue what to do so he had to wait for Chrysler to call him to tell him what to do, should have red flagged this answer. # days later dealer called said car was fixed, it was a bad sensor on the gas pedal, replaced, and augured me it was safe to drive. A week later, I was stopped at a stop sign waiting to make a right turn on the way home from dropping off my kids at school, the car accelerated forward suddenly, electronic throttle light and engine light came on, the car accelerated forward skidding out onto the sidewalk almost hitting a pole. Due to my quick thinking I avoided death twice in this car. My husband and I bought this as a first car for my daughter, the thought of a new driver driving this deathtrap is scary. I will never put myself or anyone in my family in this car, it is seriously a death threat to drivers and pedestrians. Chrysler better man up before more people lose their lives.