Front Seat Head Restraint problems of the 2013 Jeep Grand Cherokee

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the driver's side front headrest deployed, pushed forward, and struck the contact on the head. There were no reported injuries. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 123,500.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while parking the vehicle, the head rest independently exploded. The contact sustained a sore neck but did not require any medical attention. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000.

While driving the passenger active head restraint deployed due to failure of the plastic retainers striking my wife in the back of her head. Thankfully she was not injured. But it startled us not knowing what happened until we were able to pull over and check. This clearly could have caused an injury or accident and these defective headrests should be recalled and replaced immediatly.

While in park, the driver headrest deployed into the back of my head. No collision took place, it randomly deployed. It will not reset as it seems a plastic bracket broke inside. No recall for this issue but when researching the problem, it seems to have affected a large group of 2011-2018 Jeep Grand Cherokee owners.

While car was being swept out at car wash, drivers side headrest deployed for no apparent reason. A part of the headrest broke releasing it.

My 2013 Jeep Grand Cherokee overland 4x2 �active head restraint� (ahr) headrests manufactured by grammer ag suffer from a defect. Fca us and grammer ag's active head restraint is meant to spring forward in the event of a rear-end collision to catch a vehicle occupant's head to prevent whiplash, the feature has deployed without warning or external force from a collision, and forcefully struck the back of my passenger's (wife) head while we were in motion. The force of the impact to the back of my vehicle passenger's (wife) head and without warning or cause while the vehicle is in operation. She was initially startled and we did not know what had happened. Then we discovered the broken headrest. Later, my wife experienced a headache and neck discomfort over several days. I have seen several lawsuit documents online filed by other Jeep owners who state the cause of the defect as the failure of a �cheap plastic component� inside the defendants� ahr. Specifically, the feature contains a plastic bracket that acts as the triggering mechanism and holds the feature's spring-loaded release in place until a sensor signals that the vehicle has been hit in its rear, the case explains. As a �cost-saving measure,� the plaintiffs say, Chrysler and grammer ag designed the ahr bracket with �an inferior and inexpensive form of plastic� that can crack and break down prematurely due to the 75 pounds of constant pressure applied by the ahr's springs onto the bracket. I may have missed it, but I have only seen a recall for 2014 Jeep Grand Cherokee headrests. I would like the parts on these headrests replaced. Not sure if the same defect also exists on rear passenger seat headrests.

The airbag in our headrest has become detached and is just hanging no accidents.

Driver seat active headrest has activated and broken the clips that hold the headrest in the reset and/or ready position. The car was moving at a normal rate of speed and no collision or contact with anything has occurred. Simply appears to be a malfunction of the seat active headrest caused by poor engineering or being constructed of faulty materials which have caused a failure in the intended use of the active seat headrest.

2013 Jeep Grand Cherokee laredo passenger headrest deployed while crusing at 65mph on smooth, straight dry highway. Passenger seat was vacant at the time. Upon inspection, it was found that the plastic housing retaining the metal clip/release bar had broken.

While vehicle was in motion, passenger side head rest deployed unprovoked and without warning, striking the passenger in the back of the head. There was no accident, no sudden stop, just normal driving at approx. 40 mph. The plastic pieces that hold the headrest have failed causing a potentially dangerous or fatal accident.

Got into my vehicle and noticed the passenger headrest was popped open. The vehicle had been parked for days since we are under a stay at home order due to covid-19 pandemic. We googled how to pop it back in, but it wouldn't attach. Noticed the plastic tab was broken. I'm just grateful no one was sitting in the seat when it happened. It could have shot their head forward and injured them.

I was driving down the highway when the passenger headrest deployed out of nowhere smashing into the back of my fianc?s head. There where no other vehicles around me at the time and no collision occurred.

The headrest popped open. I just came out one morning and it had split. This is apparently a safety device. Service department was no help said headrest must be replaced will cost about $1000. This should be a recall item.

While driving the vehicle, the passenger headrest safety device deployed. Had someone been sitting in the seat, it could have caused serious head and neck injuries. There was no accident involved, it appears it just failed due to a defect in the locking mechanism. Now we are worried about the driver headrest deploying while we are operating the Jeep and it causing an injury or accident.

Active head rest deployed on front passenger side due to failed plastic tabs inside the headrest. When it deploys it shoots forward and can cause serious head injuries. The deployment happened while the vehicle was in motion. It was a random deployment not caused by any impact (the design is actually to deploy when there is impact) in this case it deploys due to a defect in the housing of the pin which holds the headrest in place.

While I was wiping down the driver side active-headrest it deployed on it's own as if the vehicle was in an accident. The car was off and parked on my driveway with the transmission in park, I was cleaning the inside of the car when it happened. The part in question is the driver side active head-rest. I was told by the technician at the dealership that he had seen 5 of these and it happened because the plastic clip that holds the headrest in place had deteriorated and broke. I was told by the dealership that there are no recalls for this and to call fca to file a claim to see if they would cover the cost of the repair which I did. Fca told me if I fixed it before they look at it they won't pay for the repair. Fca informed me that someone would call me to set up a time and location to look at my car in 2 to 4 weeks. In the meantime they said to drive it as is with no concern for my safety. This is obviously a serious safety issue and if it had happened while I was driving someone could have been killed.

Right front "active" headrest, which is part of the supplement restrain system, failed at 59,000 miles for no reason. The plastic latch just broke; appears to be too small. Car was not being driven at the time the headrest failed. Replacement cost $900.

The headrest on my Jeep Grand Cherokee violently popped (exploded) while driving without cause. When this happened it produced a loud startling noise and struck my daughters head. The vehicle was traveling straight at about 25 mph on a city street when this happened. An internal plastic mechanism in the headrest appears to have broken and now the headrest is permanently in the popped position.

Driver side headrest (ahr system) has deployed and is broken. It appears the plastic clamps that hold the headrest in place are brittle which caused the failure .

The headrest safety feature malfunctioned and deployed incorrectly. It deployed during normal use of the vehicle and not during an accident. There was no impact to the vehicle when it deployed, the vehicle was not even in motion. There is clearly a manufacturing defect and there should be a recall on this product. My wife and I are worried about the other headrest deploying while we are driving and concerned about our safety. We were in tampa, FL when this happened and reported the incident to Chrysler but they didn't seem concerned, despit acknowledging the danger this could cause while driving.

The plastic retaining brackets in the headrest's active restraint system failed while driving down the road, causing the headrest to fly into the back of my head. This caused some temporary disorientation and I thought someone had rear-ended me. Luckily I did not lose control of the vehicle and continued on my way.

Passenger headrest disengaged while being driven on city street under normal conditions.

The active headrest restraint inside the driver's seat deployed due to plastic clips inside breaking for no reason. Deployed while driving under normal conditions, hit driver in the back of the head, startling driver and nearly causing accident. This is a well-known issue, documented by hundreds of other owners of Grand Cherokee, yet Chrysler/Jeep has done nothing to remedy this or recall the faulty product. Having the deployed headrest makes it difficult to drive the vehicle, and there is no way to "reset" it, since the internal plastic pieces are broken. This is an on-going safety issue, as part of the vehicle's safety system now does not function. Also, I am worried that the other seat's restraint will deploy at any time.

Driving down the road with no other issues when passenger front headrest restraint system deployed on passengers head causing neck injury. Car has only 24000 miles on it, always garaged, never in a collision. Restraint system deployed for absolutely no reason on the passenger in the seat. Jeep taking no responsibility for the issue. Vehicle was in motion at about 35 mph on a city street, just driving down the road, good roadway condition during sunny weather. Time/date of incident was 6-10-18 at 930 am.

I was driving on the highway and suddenly I was hit in the back of the head. At first I thought I was hit by another car but I looked around and there was no cars around. I pulled over and looked at my headrest and it exploded and hit me in the head. I called and brought my car in to Jeep who said it was the active head restraint and it is set to go off during an accident. I told them I was not in any accident. I then called Jeep directly who told me they would investigate the issue and that I should leave my car at Jeep. That was 3 week ago. All of my attempt to contact Jeep to have them rectify the issue and replace my headrest have gone no where. I have not received any call backs and every time I call them they tell me there is nothing they can do except wait until I am contacted by Jeep. This is a big safety issue as I could have run off the road an crashed.

The contact owns a 2013 Jeep Grand Cherokee. After starting the vehicle, the front passenger side active restraint headrest suddenly exploded while the passenger was seated. Fragments of the headrest were scattered during the incident. The cause of the failure was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 69,000.

I was driving on the freeway and the front passenger safety headrest deployed for no reason, frightening me and distracting me from driving. I was not in an accident during or prior to this incident. Incident occurred Saturday afternoon , November 5, 2016.

My Jeep was rear ended at 50 mph while at a standstill. I was ready to turn left in in the left lane. Vehicle came up behind me in the wrong lane and did not slow and hit me full speed. . Airbags did not deploy. Headrests came apart and split into two pieces throwing my head and body forward. I was the driver. Back end of carwas hit so hard it was pushed under the car. Accident was on 5/20/15.