Front Seat Head Restraint problems of the 2017 Jeep Grand Cherokee

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the front passenger's seat headrest deployed. The contact's minor child was seated in the rear seat was struck by fragments. The contact stated that the fragments landed in the minor child's lap. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,455.

Passenger side front seat had the active head rest plastic break around the retaining pin. Now the headrest is deployed forward and the latch is still in closed position with the metal pin still in place. Just popped forward on it's own. Car was parked and not moving.

Tl- the contact owns a 2014 Jeep Grand Cherokee. The contact stated that after enteriing the vehicle it was discovered that front passenger side headrested had deployed. During incident no one was present inside the vehicle and the vehicle was not turned on. The cause of the failure was not determined and the manufacturer and local dealer was not notified of the failure. The failure mileage was 84,000. Jft.

My SUV is stationary in city street. I put the ignition in accessories and I start to clean with a dry cloth the passenger seat and pass a cloth for the head of seat, is activate the head restraint. My SUV never have a crash. I go in 23 April 2020 to autocentro service center Dodge, Jeep and Chrysler in caguas, puerto rico and explain my situation and then tell me I have to paid the parts (active head restraint) and the cost is $994. 00 and labor is $140. 00 because the warranty of my SUV is expire. I refuse to paid that because I think is defect of manufacture because my SUV I don't have any crash. Please let me know how this situation can be resolved. Thanks.

Headrest-active head restraints - mopar (6lr08ps4aa) the front passenger seat headrest 'exploded' due to what appears to be faulty material. I got the part number from the dealer using the VIN number. A plastic component simply broke for no apparent reason. This specific failure appears to be the plastic that holds a pin in place. Dealer indicates this is not covered by warranty. I believe it should be because it is a safety component. A failure while driving could easily cause an accident. Someone could be seriously injured either by the impact or in an accident. When this failed it forced the headrest to move forward several inches. Ours self destructed while it was parked, thank goodness. No one was in the car. However if we had been traveling at 70 mph on a busy freeway, this could be a disaster, especially if it was the drivers side.