general problems of the 2017 Jeep Grand Cherokee

On January 3, 2026, I test drove a 2017 Jeep Grand Cherokee (VIN [xxx] ) from a franchised Jeep dealership in lewiston, idaho. After the test drive, the vehicle was placed on a lift and it was discovered that the front driver-side lower ball joint was missing a retaining bolt, allowing separation from the lower control arm. This condition created an immediate risk of suspension failure and loss of control while driving on public roads. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The ptu (transfer case) is not working. It started as more of a transmission issue. I would be driving at times and my transmission would not shift up. I had to manually shift my car to get it into gear. Now, it lead to knocking noises when I turn my steering wheel.

Driving at approximately 20 mph on a busy highway, when accelerated to do a lane change, my vehicle did an extremely aggressive jolt and I can hear my engine struggling. I managed to move over lanes to the closest center divider and when I tried to put my car on "park" it did not shift, it was stuck on drive. I had to apply the emergency foot break and turn off the vehicle. I quickly turned it back on and then I was able to shift to park. As I was being escorted by chp to the right divider, the vehicle would jolt at the touch of the accelerator. I was unable to accelerate and the mechanic is saying my transmission gave out. No prior symptoms, no warning of any issues. The check engine light came on after the first jolt. The vehicle is currently in the mechanic shop. I'm being told that I need a new transmission.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, he heard an abnormal clicking emanating from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to customer satisfaction notice t72. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.

The vehicle, 2017 Jeep Grand Cherokee, was parked (not running & no occupants) under our car port. An extremely loud pop/explosion was heard and my spouse saw the Jeep rocking from side to side (no one was near it). I went to move it into our garage and the �service air suspension system immediately� warning came on. The rear end of the vehicle is very low with the wheel wells barely above the low profile tires.

Air ride suspension suspended warning vehicle was just started. Turned off restarted then vehicle engaged 4low and again indicated suspension system suspended.