general problems of the 2018 Jeep Grand Cherokee

8/2023 one rear seat belt would no longer retract. The problem was reproduced by the service center and they replaced the rear seat belt. 10/2025 the same rear seat belt would no longer retract and 11/2025 the other rear seat belt would no longer retract. Brought into Jeep dealer and they verified there are no obstructions affecting the seat belt and they are no operating as intended. They replaced both rear seat belts in 12/2025.

Brakes failed when attempting to slow down, abs kicked in on dry blacktop with no lights on dash before locking up and throwing the vehicle off of the road. Caused me to wreck into a tree head on at 50 mph. Seatbelt did not lock up and airbags did not deploy. Vehicle was totaled with heavy front end damage including a bent and snapped frame. Prior to incident had issues with low beam headlights not working/going out prematurely. Was told by herrenstein Jeep in chillicothe this was not an electrical issue. Low beam headlights failed again 2 weeks prior to incident.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving or park, the passenger's side, front seatbelt had to be manually retracted. The contact stated that even if the seatbelt is manually retracted and the passenger's move forward, the seatbelt does not lock properly. No warning lights were illuminated. The vehicle was taken to independent mechanic, however, could not find the failure. The local dealer was made aware of the failure and the part was ordered, however, it is in back-order. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,000.

Passenger outer seat belt/retractor failed to retract. The belt has to be manually ratcheted back. Licensed repair shop removed & inspected mechanism for obstruction. Found no cause for failure, out of vehicle retracts properly. In a sudden stop the front passenger is not protected as the belt does not lock or retract without manual procedure. No warning lamps or codes. Contacted local dealership service department for possible recall or customer satisfaction bulletin & was told that nothing was available for vehicle. Replacement part is on national backorder with no eta according to local dealership parts department. Hundreds of units are on backorder leading me to conclude that the manufacturer is aware of a safety issue but has not provided a resolution to consumers.

Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?.

The rear right seat belt became unusable in August 2021. I bought the car in October 2017 and it only has 20,000 miles. The seat belt was fully retracted and stuck, which caused a major safety issue for my passengers, including my children. The dealership confirmed it the seat belt retractor was broken and needed to be replaced. The repair costed me $558, which was not covered or guaranteed by Jeep. I would have thought that a critical safety part like a seat belt retractor that breaks at 20,000 miles, the company will cover it and recall other vehicles to check same and ensure that retractor systems are properly working. No crash or incident was involved, just normal use of the car.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 3 mph, she heard an abnormal noise coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact stated she saw water entering from the front passenger side seat belt. The vehicle was taken to the local dealer bertera Dodge Chrysler Jeep ram of westfield (167 springfield rd, westfield, MA 01085, (413)485-7773) however, the repair was still pending. The vehicle had not been diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000.

Tl-the contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 35 mph in inclement weather on snow covered streets, the vehicle slid off of the roadway. The contact stated that the traction control and automatic braking feature failed to assist in preventing the accident. The contact stated that the driver's and passenger's side curtain air bags deployed however, the driver's side seat belt failed to restrain the driver which caused injury to the left side of his body. Medical attention was not sought. A police report was filed. The vehicle was taken to crowe auto group, llc located at 303 tenney st, kewanee, IL 61443, (309) 852-2188, where it was repaired. The manufacturer was contacted and notified of the failure and the contact was provided case number: 34153031. The approximate failure mileage was 1,544. Ah.