general problems of the 2020 Jeep Grand Cherokee - part 1

Delamination of touchscreen occurring resulting in “ghost touches/calls”. This has been verified by an independent dealership. This affects the safety of the driver as the touchscreen is not able to be used properly in emergencies and also the ghost calls can result in 911 inadvertently being called when not needed.

Safety recall w36 (NHTSA id 20v-191). Manufacturer stellantis (fca us llc) has reported this safety recall as "complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30. 21. 0, which is the defective version the recall was mandated to replace. The head unit and telematics box (tbm) hardware are failing to accept the required safety patch. Stellantis case management (case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 u. S. C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the federal safety act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.

Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via gps. It also disables the sos function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and was made aware of the problem and told me to look it up and report it. I am requesting to open a case so that it can be addressed and repaired.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the heater was activated on the instrument panel, but the a/c inadvertently turned on and then returned to heat. The instrument panel then malfunctioned, rendering the navigation system inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA campaign number: 24v652000 (electrical system); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 44,000.

Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxiliary fuel pump need to be replaced, which is a costly repair. A fuel pump should not fail on a vehicle with under 50,000 miles on it.

On or around 12/15/2024 (42257 miles on vehicle) Jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned apartment, parked car. Was unable to shift car into park, car shut off on its own again, car then able to go into park. A few days later start engine, car turns on put car in reverse, car shut off on its own, all lights and warnings on dashboard light up and stay on. Unable to start engine, unable to shift car into park. Turn car off, shift into park, on 12/17/24 car towed to lake Chrysler Dodge Jeep ram auto lewistown PA. Told that it was the can bus connector needed to be replaced. Part replaced. 10/10/25 (54630 miles) car in for inspection, oil change, reported to mechanic engine was making high pitched sound/noise when driving up steep hill on highway the week prior. Was told by mechanic "that is normal when driving up steep hills, after a long drive" " we didn't hear it or find anything" car continued to make this noise on the same hill since. Car in for oil change at david Dodge on 1/12/26 (58,974 miles) reported to mechanic again that engine continues to make a high pitched sound/noise when going up hills, on highway drives and after longer drives. Per shop nothing was found. Asked if I should make an appointment for it to be tested and told no not needed. On 3/2/26 check engine light on, waring start/stop unavailable service stop/start system this happened off and on for next few days. Car brought to mechanic on 3/6/26 (60,000 miles) diagnosic test run cylinder misfire, r and r intake manifold to check coil and spark coolant found on spark plug, borescope #3 cylinder head gasket, cylinder head, block issue . Recommend total engine and radiator replacements.

Transfer case had to be replaced. Service 4 wheel drive light came on along with traction control warning. Also, electronic stability control warning. Steering and movement were sluggish. Only had 51,000 miles in it. Not happy to have paid almost $1,400. For the repair. This should have been a recall because as I understand, many other owners have had the same exact issue. Please look into this. Thank you.

My vehicle is losing power every randomly literally cutting off and on. Flashing lights won’t start at time , next day drives completely fine. I do not understand.

Electronic stability and 4wd lights came on. Brought to dealership and the ptu is no longer working. My car is vibrating and hesitating when accelerating. Jeep dealer told me it’s common to have to replace these units however they are nationally back ordered. My car doesn’t even have 60k miles on it and even if I want to fix my car so it’s safe I can’t because the parts are backordered leaving me with no other choice but to drive for months months unsafely without a properly functioning ptu.

I am reporting a safety defect involving the uconnect touchscreen in my Jeep Grand Cherokee. Due to screen delamination, the display can lag or freezes, including the rearview camera image. When the vehicle is shifted into reverse, the camera images can be delayed, frozen, or not updating in real time. This results in the screen showing an inaccurate view of what is actually behind the vehicle, creating a serious safety hazard. Objects, pedestrians, or vehicles can enter the rear path after the image freezes but will not appear on the display. This defect creates a false sense of safety and undermines the purpose of the federally required rear visibility system. The failure occurs intermittently without warning, making the rearview camera unreliable when it is needed most. This is a known defect affecting Jeep Grand Cherokee vehicles equipped with uconnect displays, not normal wear and tear. The manufacturer has not provided an adequate recall or permanent fix. I am requesting that NHTSA investigate this issue as a systemic safety defect that increases the risk of backover collisions.

Both my key fobs do not work even with brand new batteries.

It was a clear day as I arrived at work. While pulling into a parking spot, the Jeep suddenly accelerated over a curb and into a tree. I was able to turn the wheel upon seeing the tree, which helped me avoid hitting other vehicles on the opposite side of the island. I had to depress the brakes multiple times before the vehicle finally stopped just short of another tree. During the incident, I was on a conference call. The attendees confirmed that there were no warning sounds from the vehicle—only the sound of the impact. Notably, the airbags did not deploy. The front driver-side area sustained extensive damage, causing the driver’s door to jam. Fortunately, I did not suffer any physical injuries. The vehicle was towed to an auto body repair shop. When connected to a scanner, no error codes were detected. Repairs took nearly five weeks. Although the front sensors were replaced, they still did not function properly. The shop consulted a technician who remoted in and advised them to replace all the sensors again and inspect the wiring. Although the vehicle has been repaired, I remain fearful of driving it. I’ve read similar reports on this board suggesting these issues may be related to the electrical system. I plan to contact the dealership to ask whether they have experience with such cases and if they can inspect the systems.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle intermittently failed to start immediately, but started after the second attempt. The battery was replaced; however, soon after the battery replacement, the failure recurred, and the vehicle was taken to a dealer. A diagnostic test was performed, and the contact was informed that the failure was related to the fuel pump or the electrical system. The vehicle was not repaired and remained withthe dealer. Upon investigation, the contact linked the failure to NHTSA campaign number: 22v406000 (fuel system, diesel) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

About 3 years ago I noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known recall for this. Said he would check, he confirmed there was none. I let it go because I hadnt purchased any extended warranty. Bubbling continued to spread. Occasionally my radio station would change on its own. I thought it was just my imagination and let it go. In July of 2025 my family and I were on vacation and I was driving in williamsburg, va. I was using my Jeeps navigation. Suddenly my arrow was taking me off track of the road I was on. This was very distracting considering we were out of town on vacation. My husband took my iphone and typed the address we were going and connected my phone to my charging cord so I could use car play. This did not work and neither did his samsung. It was like they were malfunctioning. We ended up using one of our phones with no connection to my Jeep, my husband verbally directed me. Navigation map on my Jeep only showed me in water and still does to this day. When we got back in town I again reached out to the man who helped me, telling him our experience on vacation. He took me to the service center and the guy working the desk knew exactly what I was talking about and said this was common issue. He got me scheduled for repair. I didnt think to ask about if it was free or what. I was just glad he knew what I was talking about. My husband and I came back for my scheduled appt and I immediately asked the guy at the desk if this was free. He stated no it would be around $1500. I couldnt afford that. He asked if I had the extended warranty. I told him no. He said sorry and that was about it. I just walked away and have been dealing with this ever since.

There is a common issue with wk2 Jeeps from 17-22 where the infotainment screen delaminates due to the adhesive that Jeep used and eventually causes the touchscreen to become non-functional.

While riding vehicle just shuts off and stops. Message on dash states put vehicle in park to start vehicle. Do that and vehicle starts and runs. First time this happened 6/13/25 went one week no problem then on 6/25/25 happened again took to service station no codes thrown.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water pump had failed and were replaced. The failure persisted. The dealer inspected the vehicle again and then diagnosed that the occupant restraint control module had failed and caused the air bag to deploy inadvertently, failed to deploy, and needed to be replaced. The contact became aware of NHTSA campaign number: 15v046000 (air bags); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer confirmed the VIN was not included. The manufacturer referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 38,000.

Unknown. Electronic stability control service light activated intermittently for a couple days along with the 4wd service light. After 2-3 days, the esc light remained lit. Twice when starting the vehicle, the 4wd low was activated without manually shifting gears, in which changed to normal within a minute later. Intermittently, when the vehicle braked to a stop and switched gears to reverse, the vehicle shuttered before continuing in reverse. Another incident while driving and coming to a stop at a traffic light, upon coming to a stop, the vehicle seemed to almost stall but reengage. The vehicle is at approximately 41,500 miles as of 4/1/2025. The vehicle was taken to a Dodge dealership in which report the transfer case needed repair. With under 50,000 miles and utilizing the 4wd only approximately 4 times within the 5 years of ownership with no issue, the transfer case may be faulty or a software update needs to be performed.

Display for backup camera, radio & climate control is delaminating. Display stops functioning at points and needs to reset. Seal for display has been compromised, so the unit will stop functioning soon. It will have to be replaced.

At 100,000 miles , traction control light and 4wd service light came on. Dealer said rear diff motor replacement needed, and the tccm . I replaced and problem still persists . Now red triangle come on dash and says pull to safety motor will turn off. Turning wheel it hesitates like it's not engaging correctly.

Air bag sensor went off, took it to the dealer and they said it could be a loose wire. I do not feel safe driving the vehicle since there has been a recall for prior models due to a faulty sensor which could cause the airbags to malfunction in case of an accident. Also having problems with the screen delaminating.

My vehicle started flashing my seatbelt light when I was driving and I was buckled and then my airbag light came on and my automatic start and stop light came on and have stayed on. I took it into Chrysler Dodge Jeep ram and they charged me $203 to tell me that I don’t have any shorts in the seatbelt wire harness and they found a o. L (over limit) indicating that I have a internal open within the seat, buckle itself,causing the codes and the lights on the dash and that it’ll cost $541. 26 to fix and it is not covered under any warranty, even though I just purchased the vehicle eight months ago and I’m under the 100,000 miles and just approaching the first 5 years. I should be covered. Now my airbags will not work and neither will my auto on and off features. This is a safety concern that should have a recall on it or be covered by mopar.

Uconnect system is delaminating and experiencing “phantom” touches, often not allowing me to access things needed and choosing to do whatever it wants. This makes me unable to access “hands-free” via bluetooth connection, etc. , which creates safety issues. It also creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options. This is a widespread issue that Jeep knows about and continues to leave good people to pay thousands of dollars to replace or just be out many features on this vehicle that all go through the system. This makes much of this vehicle obsolete.

This is a known problem with Jeep. Service shifter error message. I have had this repaired 3x and no one can seem to fix it. The car only has 50k miles on it. There are tons of message board stating that Jeep has a serious issue with their shifter module. Please get Jeep to do something about this.

Display panel - delaminating - ghost entries while driving. Temporary confusion leading to possible loss of attention. Eyes off the road? vehicle always garage kept. No harsh heat or cold. Common problem being ignored by dealer/manufacturer. Very expensive repair!.

Took to Dodge dealer and they told me they have been have problems with traction control, 4x4 problems, misfiring cylinders . They spent 5 days trying to figure it out and told me it was a process of elimination . Replace rear diff motor and that didn't work, replaced tccm, that didn't work, replaced both batteries , that didn't work, new spark plugs, that didn't work, replaced coils on the side where #1 cylinder miss fire, that didn't work. I've spent approximately $6,000 and still have same problem. I do not have unlimited funds. What should I do next?.

I am reporting significant safety issues with my 2020 Jeep Grand Cherokee limited x. The vehicle has repeatedly experienced failures in critical safety systems such as adaptive cruise control (acc), parksense, and lane departure, which randomly disable while driving, particularly in cold weather or after a restart. These failures compromise essential safety functions necessary for highway driving and parking. Additionally, I encountered a severe issue regarding the vehicle’s lack of over-voltage protection. While charging the battery, it was accidentally exposed to 48 volts instead of 12 volts, resulting in damage to key electronic modules, including those controlling safety systems. This lack of protection from foreseeable charging errors is concerning, especially given the advanced electronics in modern vehicles. Other Jeep owners have reported similar issues related to voltage fluctuations affecting acc, lane departure, and parksense systems. Battery-related issues seem to be directly linked to the failure of these critical safety features?(Jeep cherokee club)?(Jeep forum). Voltage instability, particularly with the engine stop/start (ess) system, has also been widely discussed, further pointing to potential flaws in Jeep’s electrical design. Given the critical nature of these systems, their failures due to inadequate over-voltage protection and inconsistent electrical performance represent a serious safety risk. I request that NHTSA investigate these concerns, as they may be affecting a broader range of Jeep vehicles, putting drivers and passengers at risk. While a fire did not occur, the potential is there due to the burning of electronics with strong odors and smoke.

My 2020 Jeep Grand Cherokee touch screen is delaminating. I have attempted to contact uconnect and Jeep. Uconnect initially agreed to replace the screen free of charge after having it diagnosed, but once I had it diagnosed and called back uconnect claimed the first representative that approved the replacement was wrong and now refuses to rectify the situation. The screen has "ghost" touches - basically selecting options by itself, and the back up camera delays or freezes some of the time, not displaying the live video. The dealer diagnosed the delamination. There were no warnings or other indications of a problem. I only learned what was causing these issues by googling the bubbles in my screen. Based on the research I've done since, it appears this problem will get worse, changing climate control settings, system settings, heater settings, entertainment (radio) settings, and "drive mode" type settings eventually. I have seen so many posts on it spanning multiple models and model years, all related to the same problem with the same symptoms, it should really qualify for a recall. I am afraid to let my soon-to-be 16 yr old drive my car because of the distraction this defect can cause, and there is no prevention or reasonable remedy. The screen has not been intentionally damaged, no wipes or other products have been used on it regularly, and it is kept garaged when it is not being driven. The vehicle is used in a normal manner -driving to/from work and practice on city streets and highways, and is not subject to abuse. From my research it is a manufacturer's defect in the screen itself, which can only be avoided or resolved by replacing the unit. If owners don't cause the issue, and can't prevent it by any kind of regular maintenance, training, or care, then it isn't an issue owners should suffer safety concerns or financial obligations over.

This is the fourth time this has happened. I am scheduled to have the dealership begin to trouble shoot the issue again tomorrow. Upon the second time I took the vehicle to the dealership. They were unable to replicate the issue having had it in their possession for two weeks. I was driving to work this morning, driving downhill, turned on my turn indicator to take a right onto a highway on ramp, when in the middle of the turn complete electrical and engine failure. The radio, headlamps, turn signal, brake lights, power assisted braking and engine all cut out. The hazards worked, but no dash light indicator lit up letting me know. Only the glowing flash on the side of the road let me know. The dash was completely blacked out except for "shift to park to start". The steering didn't lock up thankfully, while pulling over I attempted to shift to neutral and start while in motion, nothing. I succeeded in coming to a stop on the shoulder shifted to drive, and the vehicle started right up. There were,and are no warning lights illumenated.

The main computer or console of this vehicle is known to malfunction and cause the lose of air condition, heat, defrosters, back up camera's, camera sensors, navigation controls, etc. My vehicle was fixed once, but the issue was only warrantied for two years from the repair, which they failed to notify me at the time of the mfg. Repair. Additionally, they failed to disclose was the entire dashboard had to be disassembled in order to replace my defective computer/console. Why is that important to know? well, the leather upgraded dash boards once removed from the car are more receptive to bubbling up and causing an interference to the effective operation of the airbags. Again, the dealership didn't disclose this or how the repair was completed, how it could impact the critical safety features of the vehicle, and they have declined any responsibility of potentially causing additional safety issues when reparing their know defect.

The Jeep infotainment screen lamination becomes detached and delaminated resulting in phantom touches and inoperable safety features.

Delamination of the front screen of the car. The screen is delaminating at a rapid pace and I have no reason for the issue to arise other than a manufacture issue with the screen. It continues to get every day. Causing an obstruction and not being able to see my review back up camera.

Unable to changed from mph to kmph in the cluster. Does not operate as documented in owners manual, resulting in inability to determine speed in kmph in canada.

Main entertainment screen containing all settings for car, safety, navigation has bubbled which is a common issue amongst car owners for this car.

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the start/stop icon remained illuminated. The contact stated that approximately a day or two later the vehicle failed to start. The vehicle was jumpstarted and driven to the dealer where the vehicle was diagnosed, and it was determined that the battery was failing. The dealer replaced both batteries. The failure reoccurred approximately one and a half week later. The vehicle was taken to the dealer and the diagnostic result was confirmed however, the vehicle was not repaired. The contact stated that while retrieving the vehicle the vehicle failed to start. The dealer repaired the vehicle however, approximately one week after having the batteries replaced 4 times, the failure reoccurred. The dealer had mentioned an instrument cluster shortage and a usb shortage. The vehicle had not been repaired. The contact became aware of NHTSA campaign number: 24v652000 (electrical system) however, neither the VIN nor the model was included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer opened a case for the failure. The failure mileage was 77,000.