general problems of the 2020 Jeep Grand Cherokee

Component/system: electrical power steering (eps) – steering cuts in and out while driving. Vehicle is available for inspection upon request. Safety risk: my safety and the safety of others were put at risk because the steering intermittently fails, making the vehicle very difficult to control. This could easily cause an accident. Reproduction/inspection: the issue has been reproduced multiple times while driving. The vehicle previously had an engine replacement at bayird Dodge Chrysler Jeep in west memphis, ar (now closed), but this steering problem remains unresolved. Manufacturer/dealer involvement: the original dealership is no longer in business, so I cannot return there for service. I have contacted Jeep/stellantis customer care to request assistance. Warning lamps/messages: the eps warning light has appeared during failures. The problem first appeared in [insert approximate date/month you noticed it]. Summary: the 2020 Jeep Grand Cherokee (VIN [xxx] ) has ongoing electrical power steering failures. The steering cuts in and out unexpectedly, creating an extreme safety hazard. This issue needs urgent investigation and resolution. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Power steering icon on dash unable to drive vehicle no power steering.

Power steering as I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The problem has not been reproduced or confirmed at this time the vehicle or component has not been inspected at this time this was the first time in traffic.

While driving the power steering would quit working. It would turn off and on randomly. I have found this to be a very common issue among these vehicles.

For the past two years ive been having problems with the steering in the car. The steering wheel constantly pulls to the right. I had to get 4 or 5 wheel alignments in one year because the problem is that bad. I have receipts for the fixes. I recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 year and I am having the issues of the steering gear. At least that is what a mechanic told me when I got the car inspected. I would like to know why my car doesnt fall within the recall when I have that car and the year that is stated and with the same issue.

The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.

The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. There is some kind of friction that there shouldn't be within the steering column.

Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.

The rack and pinion isn’t working properly. Damaged.

After hitting a bump in the road, my 2020 Jeep Grand Cherokee summit began to violently wobble while being flat towed behind my motor home on I-475. Vehicles in close proximity of the Jeep I was towing were at risk as there was a possibility that the vehicle could have broken loose or flipped endangering others. It appears that this defect is already known to the manufacturer of the Jeep and other models have been proven to have a defect that causes what is known as the death wobble. Apparently, Jeep has bought back some vehicles with the death wobble defect. The vehicle is currently being analyzed by the newnan peachtree Jeep dealership in newnan georgia. The owner's manual clearly states that the vehicle can be flat towed with all four wheels on the ground. Instructions to flat tow the vehicle were followed as written. Jeep should be liable to the damage caused by this defect and do whatever it takes to remedy the problem. Buying back this Jeep from the owner should also be an option to the owner/customer.

The vehicle starts jerking at a high rate of speed that become dangerous. Often times the vehicle will shut off on its own. Also the unconnect system goes out a lot. Another problem going wrong with the Jeep is that the back window always makes noise as if it would crack or something.

Vehicle in motion city & highway. The entire vehicle dies. The engine turns off, all the lights die, no steering, dashboard & radio die. A few seconds later the engine restarts on its own, lights come on, dashboard lights up and radio works. The one remaining issue that indicates the problem is that the radio complete resets to what I believe is the original settings. This problem has been ongoing since the vehicle was acquired. It has been in the dealerships multiple times and they of course can not duplicate so they send me on my way. They have held the Jeep to drive but claim they cannot duplicate. Also there are no codes showing when they check. Try driving at 65 mph with a dead car. Again this has been happening for about a year.