general problems of the 2021 Jeep Grand Cherokee - part 2

Engine mounts have failed. According to the fca, they have a very large backorder on these parts, as this is an extremely common issue. Initially they denied that the motor mounts were an issue; however, since the major back order, they have reversed that claim. They also stated the motor mounts would be at the dealership on the 13th of October; however, they now state that they have no date due to major back order. They stated no recall was issued because it's not a safety hazard; however, according to multiple certified mechanics, this is a major safety hazard which can result in the motor shifting and knocking parts out from under the vehicle, causing pieces to hit the vehicle itself or other vehicles on the highway. It also will cause major damage to the engine and other components under the hood of the vehicle. The fca still has not agreed to this claim, even as some of their own mopar mechanics also stated the same information regarding it being a safety hazard.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 22v554000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I started driving through an intersection after sitting, stopped at a traffic light. I stepped on the gas pedal and the car wouldn’t move. It made a loud reviving noise but wouldn’t go anywhere for about 15-20 seconds. I put my hazard lights on and sat for a few more seconds and then put it in park, and then back into drive. I was able to pull onto the median of a very busy road. My vehicle was brought to the dealership who said there’s nothing wrong with it ??.

Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.

The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn’t a safety concern. They have ordered new engine mounts for vehicle, but they don’t have an eta on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call “corporate”.

2/18/2022, I was driving down bethany and 75 in allen, texas when my vehicle made a sputtering noise then the gears went out. Could not engage the gears to drive or reverse. I coasted the vehicle to the church parking lot where I sat for 6 hours waiting on a tow truck. When tow arrived, vehicle's brake and parking break had to be pushed down to allow vehicle to go into neutral. Vehicle would turn on, but the ac/heating system did not work, radio was shorting out and vehicle remained locked in park. Check engine light came on after the sputtering and did not turn off. Vehicle was serviced the previous week at Dodge city mckinney with no reported issues of this caliber. Per dealership, codes are showing issues with the transmission and engine. Vehicle only has 9347 miles and if I had been on a major highway, I could have been severally injured when the vehicle stopped. Dealership, made no attempt to review the issue upon its arrival.

Last night, my brand new car (Jeep Grand Cherokee l limited) tried to kill me. Driving down 1187 going 40 miles an hour, it came to a dead stop, put itself in park and would not crank or start back up. All I could hear in the panic was screeching tires from cars trying not to hit me. The seatbelt also did not stop me and I was thrown into the steering wheel. My car has less than 900 miles on it. After a panic attack of epic proportions and a sleepless night, I immediately drove it to the dealership today and of course they can find nothing wrong with it. They are going to keep it a few days to double check a few things, but to say I will no longer be able to drive this car without severe anxiety is an understatement. It has less than 1000 miles on it and I haven't even made my first payment. Trading it in, I will automatically lose $3100. If I don't trade it in, I don't think I would ever be able to get over the anxiety of driving it. Talk about a lose/lose situation. All I could think about is if I had been going faster and there had been more traffic, I could have killed someone including myself. Thank you to the kind salesman who, when I pulled up this morning, said "I love your car" and I proceeded to break down crying and hand him the keys and say you can keep it. He was so helpful in calming me and getting it checked out right away. I've owned it 21 days exactly. Honestly I am not sure I want to take the chance of it happening again.

I purchased this car on 1/12/2022. It immediately began to have issues, first a coolant leak and then a check engine light. I have been told the check engine light is related to rfh codes for passive entry and Chrysler cannot provide a a date for the software update . I am forced to forced to drive a brand new vehicle with a check engine light on, not knowing if it’s safe. I feel this is unacceptable, I see many stories of the same vehicle just shutting down while driving.

My wife was driving. SUV was doing about 50 mph on highway. With left hand she hit the paddle shifter on the steering wheel. SUV went from auto trans mode to lower gear manual mode. Engine jump up in rpms, had to pull off road, stop car, restart car to get back into auto trans driving. This 2021 Grand Cherokee l has no way to disable the paddle shifters if you do not want to use them. This driving change can happen anytime, local or highway driving. You need to have them come up with software fix to disable paddle shifters.

What component or system failed or malfunctioned, and is it available for inspection upon request? *radio, sound, bluetooth connection, dashboard, entire screen of radio, navigation, speakers, transmission slipping occasionally - yes it was available for inspection how was your safety or the safety of others put at risk? screen often updates itself while driving or the screen and dashboard turn completely solid white or black, preventing me from seeing speed, navigation or anything at all. The transmission often slips causing the Jeep to lag. I still have a few dates of service following the forms that were uploaded. Please contact me for all documents. Has the problem been reproduced or confirmed by a dealer or independent service center? yes has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? inspected by the original dealership were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no they first appeared on 12-22-21.

Vehicle was purchased last month. Grand cherokee l altitude. Has <1,400 miles. Check engine light came on. Warning for electronic stabilizer system. Lost acceleration. Vehicle stalled once coming to a stop. And then once I turned it back on and tried to drive, the vehicle would not accelerate over 25mph. Reset then car drove fine. But then incident occurred again. Glitchy software or modules. This should not occur in a brand new vehicle. Unsafe.

While I was driving on slow moving traffic the engine was shut off, I select gear position to park and start the engine, that works but it happens few times,. Front passenger seat not align properly.

Two separate incidents, my Grand Cherokee l has less than 100 miles on it. I pulled into a drive thru restaurant and the vehicle completely shut off, still in drive mode. Then 5 minutes later I went to pull into a parking spot, I put the vehicle in park, then it shut off again.

I purchased vechicle 9/11/21. The electronic start stop option is not fuctioning. I understand you could stall in traffic if you use the option. I prefer to use standard way for safety.

Ok the brake make nose the front and off the Jeep rockledge like the control arm is bad the fuse box in the engine room was replaced I here a rocketing sound on the right side off the front end off this not.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while at a stop sign or light the start stop function engaged. The vehicle randomly turned off. The start and stop function indicator is active and hood is open. The vehicle was taken to the local dealer where the vehicle was driven for three weeks however, they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated the failure recurred. The manufacturer was not notified the failure mileage was approximately 200.

As I was driving the SUV completely turnoff and would not let me turn it back on for a couple of seconds. Pulled into a parking lot and turned off again. This is very dangerous, and scary.

On 7/29/2021, approximately 2pm, driving on front hall rd. Leading to our home. Reduced speed to between 15/20 mph in order to slow down and prepare to turn right into our driveway. Suddenly, the engine shutdown. I had no brakes or power steering. The car came to a stop on its own, since nothing was working. A sign on the computer screen can on stating to put the car in park and restart the car. About an hour later I got the car to service department at I-10 Jeep, ram Dodge in indio CA. . Today I called to get an update on my car. They said, service was calling Chrysler about the problem. They also said, one of their manager was driving a new Grand Cherokee l mode like mine and he had same problem with the engine shutting down. They did a computer update on his car, but it continued with engine shut down on test driving it. They advised that a factory rep. Would be at the dealership on August 2nd or 3rd to review the problem. This is a serious safety concern when the engine shuts down while moving. Luckily, I wasn't traveling at a higher speed in heavy traffic when the engine shut down occurred. My car has below 400 miles. I purchased the car on July 15, 2021.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 25 mph, the vehicle decelerated and stalled with the check engine warning light illuminated. The vehicle was restarted and moved to the side of the road. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the transmissions lines had detached from the transmission cooler and there was fluid leaking from the vehicle. The vehicle was repaired. The contact called another local dealer faulkner Chrysler Dodge Jeep ram fiat (6643 carlisle pike, mechanicsburg, PA 17050, (717) 697-9448) and was informed that they were unable to service the vehicle for approximately two weeks. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 82,060.

Driving Jeep and engine stop, only had steering no brakes fortunately our speed was less than 10 miles per hr and we were in a parking lot. There is only about 770 miles on vehicle and we’ve owned the Jeep 3 weeks. Our concern is what would of happen if we were in heavy traffic, it was rush hour at the time? the dealer is picking up car tomorrow but that doesn’t fix our concerns!.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that whenever the heat or a/c was turned on, the cabin filter would release an unknown black substance into the air, causing his eyes to burn. The objects in the glove box were covered in an unknown black substance. The contact was concerned that the unknown substance could cause cancer and other health issues to himself and his passengers. The vehicle was taken to the dealer but the dealer informed the contact that there was nothing they could do and referred the contact to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer also referred the contact to another dealer golling Chrysler Dodge Jeep ram of roseville (25800 gratiot Ave, roseville, mi 48066) and sent a new glove box for replacement. However, the service manager of Jeep ram of roseville (25800 gratiot Ave, roseville, mi 48066) informed the contact that all 2021 Jeep Grand Cherokee laredo, were manufactured that way. The glove box was not replaced. The vehicle was not repaired. The failure mileage was 210.

Tl- the contact owns a 2021 Jeep Grand Cherokee. The contact stated that while they were driving between approximately 30-45 mph when the vehicle's transmission began to feel as if it was slipping. This occurred without any warning lights. The contact pulled over to the sided of the road and turned off the vehicle. The vehicle was towed to the dealer (imperial cars 8-18 uxbridge rd, mendon, MA 01756; (800) 526-2886) who diagnosed that some of the vehicle's cylinders within the engine had misfired. The vehicle's engine needed to be replaced. The vehicle was currently in the process of being repaired. The manufacturer was made aware of the issue and opened a case regarding the matter. The approximate failure mileage was 500. Gl.