general problems of the 2021 Jeep Grand Cherokee

Be asvised, this report may be intercepted, deleted, hidden, or modified upon receiving. National highway traffic safety administration vehicle safety complaint complainant: [xxx] [xxx] [xxx] vehicle: 2021 Jeep Grand Cherokee ------------------------------------- safety defect complaint – post-repair vehicle condition I am reporting a serious safety concern involving my vehicle following collision repairs performed by gerber collision & glass under a claim handled by state farm insurance. After the repair, the vehicle began exhibiting multiple safety-related issues, including: - steering instability and shaking - engine performance issues and abnormal noise - hvac malfunction - persistent chemical and/or coolant odors - physical symptoms while driving, including dizziness, lightheadedness, and shortness of breath I returned to the repair facility with photographic evidence showing parts with visible wear and damage that appear inconsistent with proper replacement. Despite this, no diagnostic evaluation was performed, and no corrective action was taken. The repair facility has refused to address the condition of these parts, and the insurer has refused to authorize further inspection. Additionally, there are discrepancies between the insurance estimate and the final repair invoice, raising concerns about whether the documented work matches what was actually performed, including work involving structural components such as the cradle/subframe. I believe this vehicle may be unsafe to operate and that the repair may have introduced or failed to correct conditions that pose a risk to driver safety. I request that this matter be reviewed as a potential safety defect related to post-collision repair. Sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I own a 2021 Jeep Grand Cherokee trailhawk which we purchased new. On Dec 30, 2025 we were driving home and received a service suspension message on the dash. We took it to our mechanic immediately and they diagnosed it and replaced the left front ride sensor. $380. 88 in Jan 21,2026 the ride height message was back. They removed and replaced the air pump assembly with a new united. To remove & replace-suspension-rear suspension-ride control compressor, r&r $2,026. 31. Feb 26, 2026 took back to lithia dealership . Stability control light was on and traction control light are on check on advise. Changed out module transfer case $1,013. 33. Upon further research found out other Jeep owners had the same problem with the air suspension system. I feel this should be looked into.

Vehicle code: c1562-98 air pump control - air suspension compressor is overheating or there's a problem with the control system, leading to issues with adjusting the vehicle's height. With further inspection he found a leak in the air bag fittings. Vehicle power control module has caused vehicle to shutoff while driving on the highway. Air suspension and electrical issues continued after 60 days of attempted repairs.

Over the past year, I've noticed a suspension-related squeak - increasing in frequency - coming from the rear of my 2021 Jeep Grand Cherokee limited vehicle. I brought this to the attention of the Jeep dealer service dept where I purchased the vehicle, as well as to another independent auto repair shop, and both indicated they could not find anything wrong. Today, I saw news on the internet of the Jeep Grand Cherokee limited "rear coil spring" issue as described in this safety recall report https://static. Nhtsa. Gov/odi/rcl/2026/rclrpt-26v051-5797. Pdf and now believe the noise I've been hearing may be related to this recall.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA campaign number: 24v132000 (suspension, steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 mph and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair being completed, the vehicle had never made abnormal sounds from the front suspension. The contact related the failure to the recall repair. The contact had taken the vehicle back to the same dealer and was informed that a diagnostic test was needed. The contact declined, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

See attached document for complaint.

At thirty thousand miles, I had to have driver sign motor mount replacement, then at forty one thousand one hundred and fifty two miles and to have the passenger side replaced. According to the dealership, this is a very common problem. Liquid from the motor mountains. Do you have to all the way to the laundry on both sides. If I wouldn't have noticed it. As you can relate the motor mounts, it caused the engine to torque because accidents.

Recalled rear coils, over 2-3 months ago, taken to Jeep dealership in morgantown wv, taken for front ball joint knuckle pin coming lose, causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that time. Morgantown Jeep then proceeded to fix the rear suspension coil recall. Never notified me the part that was recalled was in fact broken when it was removed. Instead replaced it then told me my rear suspension, structs, and say bar links are broken on both sides of my rear end which mechanically is attached to these coils which is the resulting damages of driving the vehicle for 40,000 miles with improper installed coils. I report this to mopar when giving them the car, the rear end always bounced. I went through my first set of tires in less than 18,000 miles due to this. My case managers name was mary, she was very rude. Called me a liar more than once. They would not even call me to come pick my car up. When talking to the customer service guy at Jeep in morganttown. He said mary said fix only the parts and only what the exact recalled said. And they would not evaluate or do anything for my front control arm and pinch bolt, they tighted it, I even submitted photos where they just tightened it submitted to mopar. Also asked for submission of buy back program due to value dropping more than 10,000 dollars in 3 weeks time, attempted trade off for 38,000- owed 42,000 in octor 2022. Nov price dropped to 32,000 trade in. Value now for trade in due to severity of mechanical issues is now down to less than 28,000, I said 55,000 dollars for this car. I have a 2. 5% interest rate and did not carry over anything over msrp on this vehicle. I am unable to trade it. And the vehicle is barely drivable.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 mph she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The contact stated no warning light was illuminated. The contact stated that the vehicle's front end had been damaged. The contact stated that both the driver's and passenger side front tires had also been damaged by the crash into the guard rail. The contact stated that police were on the scene and wrote a report. The contact stated she had been treated by ems, but was not transported to a hospital. The contact stated she had pain in her neck and both shoulders. The contact had the vehicle towed to an independent mechanic in her home state. The mechanic diagnosed the vehicle and determined that the right and left control arms needed to be replaced and that the pinch bolt at the uca ball joint and the knuckle had failed and needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact had been contacted by her local dealer about NHTSA campaign number: 24v132000 (suspension and steering). The contact related the crash to the recall. The contact had not taken the vehicle to the dealer for the recalls and the vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

There is an open recall and a remedy was released about 2 weeks ago. I have attempted to get this fixed but the dealership stated the manufacturer will only allow each dealership to order two parts at a time. There is an extensive waitlist resulting in the issue to continue without fixing it in a timely manner and continuing to put mine and my family’s lives at risk as well as other motorists.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 22v544000 (exterior light), 21v873000 (air bags), 23v413000 (suspension) and 24v132000 (suspension, steering) however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

April 8th 2024 Jeep was at total stop then car jolted forward and unable to stop the vehicle from driving forward lost control of car until it hit a car then fence then a brick wall total loss both air bags deployed.

The contact owns a 2021 Jeep Grand Cherokee. .  the contact received notification of NHTSA campaign number: 24v132000(suspension, steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.

There is a manufacturer recall number10b NHTSA recall number24v-132 recall statusrecall incomplete, remedy not yet available. When calling the dealership to schedule the fix they said they don’t have one and don’t know when one will be available they haven’t been given that information. In the meantime am I just supposed to drive a Jeep that could crash at any given time.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.  parts distribution disconnect.

On Sunday January 21, 2024, while traveling on an interstate highway, I heard what sounded like a metal hitting metal coming from my left front tire. After parking my car I noticed what appeared to be the left front sway bar link had become disconnected. (I have attached pictures to this report). On Wednesday January 25, 2024, the car was taken to a Jeep dealership for repairs (sansone auto mall 90-100 route 1 avenel NJ 07001) where they replaced the front sway bar link. The purpose of the sway bar is so the vehicle can maintain stability and control when operating/steering the car. Specifically if you have to make quick turns or evasive steering to avoid dangers in the road. My vehicle only has 19,000 miles and this part should not have failed as it did. At the time of the malfunction I was traveling on an interstate highway and fortunately was able to safely operate my car. There were no warning lamps or alerts prior to this incident. My safety was put at risk as I was on a major interstate and had I needed to make a quick lane change or avoid a sudden danger this failed part could have caused me to lose control of the car. The failed part was replaced by Jeep dealership. Part #68409879-aa. Link stab 17029017.

The contact owns a 2021 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 23v413000 (suspension); however, the parts for the repair were unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

Steering wheel airbag cover cracked without pressing on the horn or any force. The lift gate will go up halfway and instantly come back down without pressing the button to make it come back down. And, the front passenger tie rod has been replaced twice in 18 months.

Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 service stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 blind spot monitoring system became inoperative. 5. Electric steering became extremely difficult to operate. We restarted car 2 times and all the above warnings came on each time. As it was Saturday evening, we limped car home. Parked in garage and I started it 2 hours later with all the above warnings. Left overnight and started Sunday afternoon 2/11/23, no warnings. Drove car to selling dealership, parked in line for repairs and it is still there. Dealership has finally gotten in an entire electric steering assembly, as this was the stored codes from 2/10/23, and they are supposed to be installing it tomorrow 2/24/2023. Failure of an electric steering unit on a car that has no physical connection between the steering wheel and the front tires is a chilling event that needs tobe investigated. Thankfully I did not wreck the car, but I parked it because of the malfunction, and on hindsight, I should have had it hauled to the dealership instead of driving it there.

1) back up camera goes blank periodically. A few times the monitor would not come on at all. Frightening when I am using it for directions. 2) service system 4wd light has come on. Jeep dealer said it is a disconnect acetutor (?). I have appt to repair but am concerned it might not be safe to drive. 3) cannot figure out how to get high beams to automatically turn off when oncoming vehicle is approaching.

2021 grand cheroke l: while driving at 30 mph on an off ramp, right rear lower a frame broke causing damage to rear right suspension air bag spring and wheel & axle cocked approx 30-40degrees. Almost lost control of vehicle but was able to pull off onto grass median. My wife and 5 year old son were in car with me. Could have been a catastrophe lucky traveling at slow speed(just came off highway). Towed to dealer. Huntington Jeep dealer on jericho tpke 11743 said looks like damaged caused by hitting a pot hole. This did not happen,my opinion is part failed due to defect. Car was left on ground and still there in lot until parts come in so insurance said they couldn't determine what caused failure. No warning lights or messages before failure.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds over bumpy road surfaces the front end of the vehicle made an abnormally loud sound. The vehicle was taken to the dealer on two separate occasions. The dealer test-drove the vehicle on a road surface that was not bumpy, and the dealer inspected the vehicle. The dealer informed the contact that there was no failure found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20.

On 11/11/21 I started vehicle and placed in drive to pull out of driveway. Upon moving the steering wheel became locked and would not allow me to steer. The “service active dampening system “ warning came on along with “service power steering”. I was able to put vehicle in reverse and back into driveway but the steering was still not functioning. After vehicle sat off for few minutes I restarted and appeared fine but check engine light came on. I took to dealer the same day. After 3 days they could only determine that the computer had shut down. No other explanation or resolution except that if happens again to have it towed there. What if this were to happen while driving at highway speed?.

Unknown. Suspension issue/s cause car to jitter and vibrate (unsettled washboard-like ride quality) on the road. Suspension is standard-- not air suspension. Noticeable vibrations/jittering at speeds over 35mph. Makes steering difficult. Makes driving exhausting, as every undulation is transferred into the cabin. Issue has not yet been inspected by dealer or manufacturer. No warning lights--- but it is a suspension system, so a warning light is not likely. This is a brand new vehicle. It should not be exhibiting these problems. I have tested the same model from several different years and none exhibit this ride characteristic, it is just my vehicle.