Table 1 shows one common exterior lighting related problems of the 2023 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Exterior Lighting problems |
There were no warning or check engine lights prior to the incidents below. Car was just serviced Nov 3rd 2025 for safety recall 25v-472 and 25v-576. 1st incident Dec 21, 2025: driving 70mph on major busy interstate in MA and all of a sudden vehicle lost all power. It shut off completely. No lights, no warning. Had to coast over to r shoulder and wait several min before power restored. This was very scary as traffic was heavy. 2nd incident occurred Jan 19, 2026 and was terrifying: I was driving on a curvy mountain 2 lane road at night. This road does not have much lighting. There are no shoulders or pull over lanes due to guardrails. Out of nowhere with no warning. Vehicle lost all power (including steering and all lights). Could not get out of road as everything shut off and steering locked. I had no lights (both internal and external) I finally got flashers to work after a minute or so but had to sit there dead in the middle of the road on a curve praying no cars came around curve. Was able to restart after about a minute and a half! called dealership today and they said there is no recall for “loss of power” and we will be taking it in for a $200 diagnostics test.
While my wife was driving our 2023 plug-in hybrid SUV, the vehicle suddenly lost all power steering assist. The steering wheel became extremely hard to turn and she could not safely control the vehicle. I had to verbally guide her to pull over into a very unsafe area because the vehicle became nearly impossible to steer. The failure happened instantly with no warning lights, messages, or prior symptoms. The vehicle was completely undriveable. I had to call a tow truck and pay out of pocket to have it towed directly to an authorized dealer. We were forced to take an uber home. The dealer confirmed that this model currently has multiple active safety recalls, including recalls involving high-voltage battery fire risk and potential loss of propulsion, and that they could not inspect the vehicle immediately due to limited staffing. This incident posed a significant crash and injury risk because the driver was unable to steer the vehicle with normal force. The sudden loss of steering assist created a dangerous situation on a public road and required emergency towing. The vehicle is now at the dealership awaiting inspection, and the failure can be inspected upon request.
I was driving on the interstate when dark (during the evening hours). I had the headlights on via the "auto" position. Without any warning the dashboard lights and headlights shut off. This has happened on two different occasions, 11/5/2024 and 11/13/2024. After stopping, shutting off the car and restarting the lights resumed working. I have since taken the car to a Jeep dealership for repair. The dealership told me they need support from Chrysler and that I needed to contact Chrysler to set up a case. I did that on 11/21/2024. After making that initial contact Chrysler has been unresponsive.
Automatic headlight dimmer not working. Long delay to turn on bright lights. Dangerous lack of visibility.
When headlights are in auto position the automatic high beam does not function. Driver can not override and turn headlights to high or low. Very dangerous. Limits visibility. Increases risk of collis.
My vehicle has in cold weather no ability to clear and defrost the interior cabin of the vehicle as described in the recent recall, issued by Jeep, my VIN number was not included as part of this problem is obviously related, and the condition described in your campaign number is an exact match for the condition I experience during the winter months. While driving in boston in heavy traffic, my vehicle fogged to the point where I couldn’t see where I could pull over or if I could pull over or the vehicle in front of me fogged to the point of visibility and every window I had to put my hazard lights on and stop in the middle of traffic. I reported this to Jeep directly, they attributed it to a design defect? the most recent recall issued by Jeep left my VIN number out. With respect to the issue with the headlights activating in auto mode. My vehicle does not have high beam headlights. When the high beams are activated there’s absolutely zero change in lighting conditions and the fog lights stay engaged. Stellaris failed once again to identify all the applicable VIN numbers. What else are they failing to include as there have been four major safety recalls with my make model and year Jeep that did not include my VIN number which is disconcerting to say the least. Especially given the most recent airbag recall in the possible lack of activation. In my opinion, they are limiting this recall by guessing what production dates apply and are ignoring the vehicles that were produced immediately after or during the pandemic, which had items such as rear differential swapped out to a mechanical differential because they didn’t have the stock electronic diff in stock at the factory when the vehicle was built. A reasonable and prudent person would assume that major issues such as these would’ve been missed or overlooked when there were parts shortages as result of the pandemic and supply chain issues and not when things returned to “normal”.
We brought this brand-new wagoneer on April 19th, 2023, since then we've been having a lot of issues with the vehicle, on August 7th, the electrical system failed we took it to the dealer, and they upgraded for us. Again, 3 weeks later while I was driving home from sam's club, the power steering light keeps flashing, I had trouble with the wheels I pulled to the side turned off the car for 5 minutes then light went off and I was able to drive again. Few days ago, on October 16th the vehicle electrical system shut off again, none of the buttons inside the vehicle works, the screen went off completely. I was too busy at work that day and did not have time to drop off the vehicle. On Wednesday October 18th after I pick up my daughter from school, the vehicle completely shut off at a gas station, I decided that vehicle was not safe to drive and decided to drop it to the dealer, as I was leaving the gas station nothing works inside the car and we hit a pole at the gas station which severely damaged the front bumper. We reached out to Jeep and was told to drop the car to the nearest Jeep dealer, and they will fix it. When we got there, they fixed only the electrical problems inside the car but refuse to fix the bumper which was cause by the forward collision avoidance system failure to engage due to the electrical problems. We pick up the car Saturday morning now the automatic break light is on, and the battery keep discharging. We want your firm to please help us as it not safe to drive that vehicle now. We are very afraid and wants Jeep to either replace the vehicle with another one or fully refund the purchase price.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while operating the vehicle with the exterior light setting dial in the auto position the rear tail lights would not illuminate. The contact indicated that on several occasions while operating the vehicle other drivers had alerted that the rear lights were not illuminated. The contact indicated that the failure was only present when the auto light dial setting was being used. The vehicle was taken to the local dealer who was unable to identify the problem. The manufacturer was not yet contacted. The failure mileage was 200.