Table 1 shows one common firerelated related problems of the 2023 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Firerelated problems |
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v576000 (electrical system). The contact stated that while the vehicle was parked and turned off in the driveway, she heard popping noises and saw smoke coming from underneath the vehicle near the rear passenger seat. The contact called the fire department, which responded and extinguished the fire. The firefighters cut the battery lines, removed the battery, and pushed the vehicle away from the contact's home. A hazmat team arrived and sprayed water on the battery for three hours. A fire department report was filed. The vehicle was towed to the dealer, where the manufacturer's investigation unit inspected the vehicle and determined that the failure was related to the battery. The contact was informed that the battery failure was covered under warranty, which was extended. The insurance company was notified of the failure, but informed the contact that the battery was not covered by the policy. The contact stated that the vehicle experienced a loss of drive power four to six months before the failure, which she related to NHTSA campaign number: 25v576000 (electrical system). The manufacturer was informed of the failure, and two cases were filed. The manufacturer issued a letter instructing the dealer to repair the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 47,000.