Assist problems of the 2023 Jeep Grand Cherokee

Five problems related to assist have been reported for the 2023 Jeep Grand Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2023 Jeep Grand Cherokee based on all problems reported for the 2023 Grand Cherokee.

1 Assist problem

Failure Date: 07/08/2025

My Jeep has been a consistent problem. The vehicle gives many warning and "service powertrain" warnings in the dashboard. Additionally, at the same time as the warnings, the vehicle will lurch - slowing down significantly and making passengers in the vehicle panic. I have gone to the dealer to already fix not 1 but 5, yes five, recalls related to the powertrain system. This last visit (today) I was told that stellantis acknowledges the issue, but does not have a fix. This vehicle was clearly not ready for production and stellantis needs to be held accountable to it's customers.

2 Assist problem

Failure Date: 04/16/2025

Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working.

3 Assist problem

Failure Date: 11/06/2024

Jeep cares case 91320430 while driving with lane keeping assistance/cruise control enabled, on a dry clear road (i77 toll lanes) between exit 36 and exit 18 - both directions. It has happened elsewhere, but these are our major commuting route. The Jeep would all the sudden veer to the right or left out of the lane, and we would have to fight the lane tracking to keep it centered in lane. Our Jeep wrangler has been in the repair shop for at least 4 occurrences of the issue. 1st was initial diagnosis at about 6,000 miles. Was told that the sensors needed realignment and to bring back so they could keep for the day and it was long process. At that appointment we were told that the alignment was out and needed to be adjusted. During the adjustment, a part was damaged and needed to be replaced, the replacement part was damaged requiring a 3rd part. Time in shop was almost 30 days. 2nd attempt was about 24,000 miles. This time the alignment of sensors was performed, but on test drives, it still ended up pulling to the right and repair shop consulted with Jeep engineers about the situation and determined that at least one part needed to be replaced. Time in shop was another 30 days. After this repair, it pulls even harder and requires additional force to maintain center lane, including more occurrences pulling to the left into oncoming traffic. At 35,000 miles, opened case with Jeep cares as warrantee is due to expire at 36,000 miles. Jeep currently at repair and after multiple test drives. . . They are not able to find the trouble. This is a safety issue as it unexpectedly pulls the vehicle into oncoming traffic. We have 2023 Jeep compass with similar system with no issue dealer and service location: hendick Chrysler, Jeep ram 7630 hendrick auto plaza NW concord, nc 28027.

4 Assist problem

Failure Date: 08/20/2024

I have owned this car for almost 1 year. From day one this "radio" area 10" screen with a computer behind it has been over heating and glitching out. The effects of this are several and random. Freezing and restarting randomly. Calls dropping from car to phone and back again intermittantly. While using gps maps will freeze so I miss turns and I am not where the maps says I am. After reversing the backup picture on screen from camera will sometime freeze on screen even 5 min after I am moving forward and it is a frozen picture. Most recently a disturbing saftey issue is that I was backing into my driveway and the screen froze and not backing up warning sound or visual was real time and I almost hit my fence, as my screen showed green lines and that I was plenty far away when in fact I was inches from the fencing. The dealership has replaced the glass screen but not the modual or computer behind it. They have sent me softare updates over the air. I have heard from them and from others this is a major issues with this model and year with these panasonic computers in them. I am very sad and frustrated about this!.

5 Assist problem

Failure Date: 05/03/2023

While driving the vehicle on two different occasions. One was out of town and the screens and dash board going black. I tried turning off the vehicle and back on to reset it. It did not work! then on another occasion the screen went black would not power off. The dash screen read alm and cruise control unavailable needs service. I drove straight to the dealership and showed them. They scheduled service the next day. Got a call one of the service technicians was aware of the situation and stated Chrysler needed to provide a recall on the 2023 Jeep Grand Cherokee or create an update for the software system. Vehicle is still not fixed. I do not feel safe driving this vehicle.


Other Lane Departure related problems of the 2023 Jeep Grand Cherokee



Grand Cherokee Service Bulletins
Grand Cherokee Safety Recalls
Grand Cherokee Defect Investigations