Table 1 shows one common exterior lighting related problems of the 2024 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Exterior Lighting problems |
Nhtsa odi complaint update — #xxx 2024 Jeep grand wagoneer l | VIN: [xxx] date of update: April 15, 2026 current odometer: 94,896 miles this is a formal update to my previously filed NHTSA complaint (odi #xxx) to document new evidence, continued defect progression, dealer misconduct, and retaliatory conduct by an authorized stellantis dealer following my complaint filing. Defect origin — 325 miles from purchase stelantis’s own connected vehicle service history app confirms the electrical system defect was present from near-delivery. The complete documented service history for electrical system inspections is as follows: • February 19, 2025 — 325 miles — west herr cdjr orchard park, NY — electrical system inspection • February 24, 2025 — 326 miles — west herr cdjr orchard park, NY — electrical system inspection • March 11, 2025 — 357 miles — west herr cdjr orchard park, NY — inspect electrical system, vehicle inspections • March 21, 2025 — 779 miles — west herr cdjr lockport, NY — vehicle inspection, electrical system • April 1, 2025 — 3,297 miles — west herr cdjr lockport, NY — electrical system, vehicle inspection • July 16, 2025 — 32,830 miles — dave warren cdjr jamestown, NY — electrical system • July 23, 2025 — 33,406 miles — dave warren cdjr jamestown, NY — electrical system x2 • October 14, 2025 — 55,702 miles — dave warren cdjr — diagnostic system test this vehicle required electrical system inspection at 325 miles — within weeks of purchase. The root cause water intrusion defect has never been identified, sealed, or permanently repaired across more than a dozen dealer visits spanning 18 months. Defect progression — summary • water intrusion on left side of vehicle destroyed: led driver module #68590086ad, wiring harness connector (never replaced), original battery, uconnect/tbm module, bcm • vehicle died mid-route with medical passengers on board — March 23, 2026 • new headlight assembly installed April 3, 2026 — moisture visible inside information redacted pursuant to the freedom of information act (foi.
I am the owner of a 2024 Jeep Grand Cherokee (wl) subject to safety recall 12b / NHTSA 24v-130, concerning high beam headlamps that fail to respond when the master lighting switch is set to the auto position. I contacted flagship Chrysler to schedule the free recall repair. The dealer refused to perform the service, claiming my vehicle does not qualify because it lacks the auto high beam feature (sales code lms). However, according to the official recall documentation, the recall applies specifically to vehicles without the auto high beam headlamps feature (sales code lms). My vehicle does have the auto lights function but does not have auto high beam — which is precisely the condition described in the recall scope. The dealer appears to be confusing auto lights with auto high beam, and is incorrectly excluding my vehicle from a mandatory safety recall. This repair is required by federal motor vehicle safety standard (fmvss) no. 108 s9. 4, and I am being denied a free remedy I am legally entitled to. I am requesting NHTSA's assistance in ensuring the dealer complies with their legal obligation to perform this recall repair at no charge.
2024 Jeep grand wagoneer l obsidian. Water intrudes into the left headlight assembly through a defective seal, destroying the led driver module (oem part #68590086ad) and burning the internal wiring harness connector. This has caused: (1) complete headlight failure while driving in winter conditions with passengers; (2) sudden loss of engine power while in operation; (3) battery failure with standing water found under the battery on the left side; (4) uconnect/radio/antenna/telematics failure (case open since 30,000 miles, unresolved). All failures traced to the same left-side water ingress point. Jeep case #94993514 and wagoneer connect case #94079691 both open and unresolved for 18+ months. Vehicle used for licensed medical patient transportation. Multiple roadside assistance calls. Total losses approximately $10,000.
The rear turn signal on the 2024 Jeep Grand Cherokee is very small. Following vehicles seem to have difficulty in seeing a signaled turn. This condition is exacerbated when driving into the sun. On several occasions, when attempting a left-hand turn and stopped for oncoming traffic, following vehicles have had to brake hard to avoid a rear end collision. This puts the occupants of both vehicles at risk for injury. It is unknown if this condition has been reported to the manufacturer. Because it is a design issue it is unlikely to be resolved by a dealer. The turn signal indicator in the instrument panel was functioning and a visual conformation of the functioning turn signal was made after the incident.
High beams only working when physically holding the handle down. Automatic high beams not working at all and won’t come on unless you turn off automatic high beams. We took it into flow Jeep in charlottesville today where they told us they had heard about this issue from others, but that Dodge Jeep had not found fix and continue to claim it works as it’s supposed to. That cannot be when you cannot get the high beams to come on without physically holding the paddle. They cut the automatic highbeams on, which now means I cannot get my highbeams to come on at all unless I physically hold the handle down. You cannot drive holding that down the entire time. The car is now not sensing when it’s evening time and changing the interior lighting, so it’s not as bright. I have to go in and physically change that. We live in the country. This is a huge safety risk. We need Jeep to fix this.
High beam headlamp control not equipped with auto high beams feature does not turn on the high beam headlamps when requested if the master lighting switch is set to auto headlamp position.
Returned car for recall on 3-15-2024, 24v130,dealer performed Chrysler recall 12b,negative results. Returned to dealer on 3-20-2024,they had car from 9:30 untill 5:00 pm negative results,fault still there. Complaint no. 11578175.
This car has been worked on twice with negative results, now the dealer has told me Jeep does not want to try to repair it until further investigation. It does not comeply with fmvss no. 108 recall repair 12b wich was performed twice with negative results. I think they are avoiding the lemon law by not trying to repair it a third time. No loaner or compensation offered.
Returned to dealer for recall 12b, f. C. A. Us recall number,problem not resolved,federal motor vehicle safety standard 108 59 4.
When vehicle is operated with the head lights in auto mode the operator is unable to activate the high beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer contacted Chrysler / Jeep and said this is normal and no fix is available. This is the exact same issue that was presented to NHTSA with the 2021 Jeep cherokee l and a safety recall was issued to due it violating standards. Nhtsa campaign id 21v797000; date: oct. 14, 2021 seems unsafe.
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the brake pedal failed to keep the vehicle stopped while at a stop light or stop sign, allowing the vehicle to continue to roll forward. The contact stated that the taillights failed to illuminate until manually turned on. The failure occurred intermittently. There were no warning lights illuminated. The vehicle was taken to the dealer who could not determine the cause of the failure. The contact was informed to return the vehicle to the dealer if the failure occurred again. The vehicle was not repaired. The vehicle was taken to another dealer, ron carter Chrysler Jeep Dodge ram league city (3535 gulf fwy, league city, TX 77573) however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 1,000.
The high beam recall was performed at the dealer,and it did not repair the problem. This is a 2024 Jeep Grand Cherokee. The car was at the dealer a second time to try to repair it ,with no success. Now Jeep refuses to let the dealer work on it a third time. This recall is for the high beams not operating when set to auto. Safety recall no. 108 s9 4. Jeep is not honoring the warranty at the risk of my safety and in breach of contract. This car was worked on March 20,2024 and still no help from Jeep,NHTSA, ftc, or attorney general. Nice work folks! I first reported the problem on 1-15-24.
I am having the same head light issue they had a recall for the 2021 Grand Cherokee recall #21v797000. I keep my headlights in the auto position the only wat to turn the high beams is to reach around the steering wheel and put the light switch in the manual mode. Please help.
Vehicle lost power on multiple occasions where it could not be operated or jump started to get moving. Odometer blinking/blind spot indicators staying illuminated/rear back-up camera fault reading "system unavailable" brake pedal kicking back when trying to start the Jeep. Gear shifter moving when vehicle is dead. Dealer is working on vehicle again and I have been without it for a total of approximately 24 days since I purchased in November 2023.
Just purchased a new 2024 Jeep Grand Cherokee altitude - vehicle is not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. In 2021 there was a recall for this issue on Jeep Grand Cherokee laredo's based on these vehicles failing to comply with the requirements of federal motor vehicle safety standard number 108, "lamps, reflective devices, and associated equipment. " NHTSA campaign number: 21v797000. It is unsafe to be moving the light switch from auto to manual in order to turn the high beams on. This will cause issues not having the lights set on auto as it can be forgotten to turn the headlights back on auto so you aren't driving with the headlights off. Dealer explained this is how it works. There is obviously an ongoing problem being that there has been a recall issued previously for this exact problem.
The high beams do not work when the lights are in the "auto" position. When the lever is pushed forward to manually turn on the high beams, nothing happens but when it is pulled back the high beams will come on so long as it is being held back. The high beams will only work correctly when the lights are in the "on" position. I have had this Jeep at the dealership three times and they cannot diagnose the problem or find any error codes. This appears to be a problem with many 2023/2024 Jeep Grand Cherokee's according to online comments and this also appears to be a similar issue as the recall which was issued in 2021 for that model of Jeep Grand Cherokee (21v-797 / y66 recall - these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, "lamps, reflective devices, and associated equipment).
When vehicle is operated with the head lights in auto mode the operator is unable to activate the high beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer said it should work but no error codes are presented. Dealer contacted Chrysler / Jeep and said this is normal and no fix is available. Service tech stated he can see multiple complaints of this in the service tech system. This is the exact same issue that was presented to NHTSA with the 2021 Jeep cherokee l and a safety recall was issued to do it violating standards. Nhtsa campaign id 21v797000; date: oct. 14, 2021.