general problems of the 2024 Jeep Grand Cherokee - part 2

This complaint is being filed as an update to prior NHTSA complaints regarding the same vehicle and recall 78c. The issues described below remain unresolved. My vehicle is subject to recall 78c, which warns of a defect that may result in catastrophic engine failure due to an engine block casting issue. The recall was issued approximately 90 days ago, and the status remains listed as “remedy under development,” with no repair available and no timeline provided. Since the recall was issued, I have contacted stellantis three separate times in writing requesting: confirmation whether the vehicle is considered safe to operate while the recall remains open, and transportation accommodation while no remedy exists. None of these emails have received a response. I also contacted two authorized Jeep dealerships seeking transportation assistance. Both initially stated they do not provide loaner vehicles and are not required to follow corporate directives. Both later stated loaner vehicles do exist but were unavailable and subject to a waitlist; however, neither dealership took my information or placed me on a waitlist, nor provided any follow-up. No meaningful transportation accommodation has been provided. I have been advised only that rental reimbursement may be available, which does not prevent continued operation of the vehicle. As a result, I am being forced to continue driving a vehicle under an active safety recall that explicitly warns of possible catastrophic engine failure, without a remedy, without a timeline, and without alternative transportation. This complaint is submitted to document the prolonged lack of a remedy, manufacturer non-response to repeated safety inquiries, failure to provide interim accommodation, and continued requirement that I operate the recalled vehicle.

Component failure: this vehicle has suffered a recurring "loss of motive power" (lmp) while in motion. On [xxx], for the third time, the internal combustion engine shut off completely while the vehicle was being driven in traffic. The vehicle is available for inspection upon request. Safety risk: this incident occurred on a public road in new york during a severe winter storm with over a foot of snow on the ground. There were two children in the vehicle. The sudden loss of propulsion in heavy traffic and hazardous weather conditions created an immediate risk of a rear-end collision and left my family stranded without power or heat in freezing temperatures. Confirmation & inspection: this is a documented, repeat failure. The manufacturer has confirmed the defect previously and even reimbursed me for a prior repair attempt. However, the issue remains unresolved. The vehicle was inspected by an authorized Jeep dealer during previous failures, but the "remedy" provided was ineffective. I am currently awaiting a new inspection for this third occurrence. Symptoms & warnings: prior to the total engine shutdown, the malfunction indicator lamp (mil) illuminated on the dashboard. In previous instances, the manufacturer cited software errors or internal contamination as the cause. I suspect this is related to existing NHTSA recall 25v-766 (engine sand contamination) or recall 25v-710 (hybrid control software failure). Additional context: despite the life-threatening nature of this repeat defect, the local dealership refused to provide a loaner vehicle, and the manufacturer (Jeep wave) is refusing to fully cover the cost of a rental vehicle. I am currently paying out-of-pocket interest on delayed reimbursements from the manufacturer. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

When on a hill with the electric being depleted under 8% the vehicles don’t know what to do for power an rolled back with no power forward even when attempting to accelerate causing potential collision with vehicle on the rear. Vehicle manufacturer refuses to service vehicle due to ongoing litigation and known problem.

See attached document for complaint. Safety recall 68c / NHTSA 25v-741- high-voltage battery fire risk on or about November 6, 2025, fca issued safety recall 68c / NHTSA 25v-741, advising owners of a high-voltage battery fire risk. The recall notice explicitly states: • "a vehicle fire can result in increased risk of occupant injury and injury to persons outside the vehicle. " • "owners are advised to refrain from recharging. " • "fc~ us is advising owners to park away from structures or other vehicles until the remedy is obtained. " • "the remedy for this condition is not currently available. " these instructions effectively prohibit safe and normal use of a plug-in hybrid vehicle and raise serious concerns regarding public safety and property risk. Page 1 of 4 dealer visit and lack of remedy on December 3, 2025, I presented t he vehicle to an authorized Jeep dealer: bob johnson Chrysler Dodge Jeep ram - watertown 18712 us-11, watertown, NY 13601 phone: (315) 965-8072 contact: john (service manager) the dealer confirmed that no repair remedy existed at that time. I requested a formal repair order documenting the visit and recall status; however, the dealer refused to provide a repair order, instead offering only a coverage report indicating the recall as active with "parts not available. " despite my explanation that documentation was required under new york state law, the dealer declined to issue a repair order. Manufacturer contact issues on December 3, 2025, I attempted to contact Jeep cares to open a warranty or recall case. On two occasions, my calls were disconnected. A case was event ua lly opened: • Jeep case number: [xxx] I was later notified around December 24, 2025 t hat a potential remedy might be available involving a software reflash and possible high-voltage battery replacement. On December 29, 2025, I contacted t he dealer to schedule service. The earl iest available appointment was January 14, 2026, despite explaining the seriousness of the fire risk and safety warnings. Additional recall: safety re.

My 2024 Jeep Grand Cherokee 4xe has been at the dealership service center since [date] due to the recall identified as NHTSA campaign 25v766000. The component involved is the engine, which is still installed in the vehicle and available for inspection upon request. The recall notice states that debris inside the engine may cause engine failure, resulting in loss of drive power or an engine compartment fire. Safety risk: this issue puts my safety and the safety of others at risk because the vehicle could lose power while driving or catch fire unexpectedly. Confirmation of problem: the problem has been confirmed by the dealership, and they advised that the remedy is still under development. Inspection: the vehicle has been inspected by the manufacturer’s authorized service center, but no repairs have been performed because there is no available solution. Warning signs: there were no warning lamps or messages prior to the recall notice. I proactively brought the vehicle in after learning about the recall. Current situation: I have been without my primary vehicle for an extended period and am currently in a rental provided by Jeep. However, I have received no timeline for a fix, nor any indication if Jeep will replace or buy back the vehicle. This indefinite delay is unacceptable given the severity of the safety risk.

While driving my 2024 Jeep wagoneer, the vehicle experienced a sudden and complete loss of power without warning. The engine shut off while the vehicle was in motion, including during a turn. When this occurred, I lost power steering, which made the vehicle difficult to control and created an immediate safety hazard. Prior to this incident, the vehicle had ongoing issues including overheating, repeated check engine lights, and power steering warnings. The vehicle has been taken to the dealership multiple times. A thermostat repair was previously performed, and at a later visit I was told there was an electrical/battery wiring issue that was repaired. Despite these repairs, the problem has continued. The loss of power while driving placed my safety and the safety of others at risk, especially since the failure occurred without warning and resulted in loss of steering assistance. I no longer feel the vehicle is safe to operate, particularly when transporting my children. The issue has been inspected by the dealership on multiple occasions; however, the root cause has not been permanently identified or resolved. Warning lights, including the check engine light, have appeared intermittently prior to the failure. The defect appears to be recurring and.

Vehicle battery(s) consistently fail. Batteries have already been replaced once but they persist to fail especially if the vehicle sits for 1-2 days. This causes the vehicle to either not start at all, or starts, but then fails when you attempt to restart, once at your destination, leaving you stranded. No warnings. This was reported to the dealer when it originally occurred. Apparently there is a wide spread issue with this year vehicle due to a parasitic drain on the batteries from the vehicles electronics. Original issue was 01/01/2026 and again on 04/09/2026.

While stopped in traffic with the brake pedal depressed and auto hold enabled, my 2024 Jeep grand wagoneer l has repeatedly jerked and shifted itself into park without driver input. This typically occurs after being stopped approximately 20+ seconds, often while a turn signal is activated for a left or right turn. When the failure occurs, the vehicle disables driver-assist systems, the turn signals behave like emergency flashers, false rear tail light error messages appear, and the check engine light turns on and remains illuminated. The vehicle will not move until the brake pedal is applied and the transmission is manually shifted back into drive. The issue has occurred multiple times at different locations and dates. A recent repair replaced the vehicle’s primary electronics control module(s), but the same behavior occurred again afterward. Due to the unintended shift into park and unpredictable system behavior, the vehicle is now parked and not being driven because I do not trust it to operate safely in traffic.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was inspected, and the contact was made aware of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine). The vehicle was taken to the dealer; however, the contact was informed by the dealer that parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Dear national highway traffic safety administration, I am writing to report an urgent safety concern regarding my 2025 Jeep Grand Cherokee hybrid, VIN [insert VIN], which is subject to recall number [insert recall number]. I have contacted Chrysler/Jeep about this recall, but they have informed me that there is currently no remedy available. They have offered no assistance, and I have not been provided any solution to ensure my safety. I am extremely concerned about continuing to operate this vehicle, as it is not safe to drive in its current condition. I am genuinely scared for my safety and the safety of others while using the vehicle. I am requesting guidance from NHTSA on what actions I can take as an owner when a manufacturer is unable to provide a remedy for a safety-related defect. Specifically, I am seeking advice on interim safety measures or any required actions Chrysler/Jeep must take to protect consumers while the recall remedy is unavailable. I would like this report documented so the agency is aware of the immediate risk to consumers posed by delays in remedy availability. I appreciate your prompt attention to this matter.

The vehicle is not charging to full capacity. I brought it to the dealership, and they informed me there is no available solution. This issue is extremely concerning, as the car poses a fire risk even when turned off. Very concerning: the 2024 Jeep Grand Cherokee 4xe is affected by multiple active safety recalls, primarily related to the plug-in hybrid system. The most significant one involving fire risk (NHTSA recall 24v-720 / Chrysler recall 95b) covers 2022–2024 Grand Cherokee 4xe models (among others). This stems from potential internal failure in the high-voltage battery pack, which can lead to fires even when parked or driving.

This is a follow-up to my previous complaint. My 2024 Jeep Grand Cherokee continues to show safety-related system failures that have not been addressed by the dealership or stellantis. The main new issue is a malfunction in the regenerative charging system. I have this feature turned off, yet the vehicle continues to engage regenerative charging while driving. This indicates a failure in the system’s control logic. I am also experiencing intermittent aeb system warnings. The aeb warning light activates randomly during normal driving with no obstacles present, creating uncertainty about whether the system will operate properly when needed. I reported these new issues to the dealership, but they stated they cannot schedule service until after christmas and cannot provide a loaner vehicle. Stellantis has also not offered a solution. I am forced to continue driving a vehicle with malfunctioning safety and braking-related systems. This is an unresolved and escalating safety defect that requires investigation and immediate manufacturer action.

I am reporting unresolved safety issues involving multiple open recalls on my Jeep vehicle, including a high-voltage battery recall and an engine recall with no available remedy. Jeep has advised owners not to recharge the vehicle and to park away from structures or other vehicles due to fire risk, yet also states that owners may continue driving the vehicle. However, the vehicle automatically regenerates battery charge during normal driving even when regenerative braking is turned off. This behavior was not explained in the recall notice and creates confusion about how to safely operate the vehicle while complying with the “do not recharge” guidance. I am also experiencing intermittent automatic emergency braking (aeb) warning alerts, which raises additional safety concerns while driving under recall conditions. Another open recall related to the engine currently has no available remedy and has been unresolved for an extended period of time. Despite the safety nature of these recalls, Jeep has declined to provide a loaner vehicle. Jeep customer care states loaners are at dealership discretion, while dealerships state they have not received authorization from Jeep. Jeep has instead directed me to an out-of-pocket rental reimbursement program that requires the customer to front rental costs for an unknown duration, which is not financially feasible. I am concerned about being instructed to continue operating a vehicle with known safety risks, conflicting guidance, warning alerts, and no reasonable accommodation while remedies remain unavailable.

Complaint summary: 2024 Jeep Grand Cherokee 4xe — battery fire risk recall, instructed not to charge the vehicle, not to park near structures, and no repair available. Description: my 2024 Jeep Grand Cherokee 4xe is under multiple safety recalls, including a serious battery fire risk. Jeep is telling owners not to charge the battery, not to park the vehicle near structures or anything that could catch fire, and that there is no repair available. This removes the primary functionality of the vehicle and creates a significant safety hazard. My wife is currently pregnant, and we are extremely concerned about the risk of a vehicle fire at our home. We have spent thousands of dollars on this vehicle, and it cannot be used as intended or stored safely. I am requesting NHTSA to investigate and hold the manufacturer accountable for providing an immediate resolution.

Vehicle is subject to recalls 68c (fire risk) and 78c (loss of propulsion). Manufacturer states remedy is 'not yet available. ' I am instructed not to charge the battery and to park away from structures. I cannot safely park the vehicle at my home or use the electric propulsion I am paying for. The vehicle presents an immediate fire hazard and risk of catastrophic engine failure on public roads.

My Jeep does not charge when plugged in. I've had it at the dealership 6 times in the past 2 years and they are unable to fix this. There is a current recall. I am advised to not charge the vehicle, don't park near structures, don't park near other cars. I have no street parking in the village of fairport during winter. I'm a teacher at an elementary school and there's no where to park away from other cars. I took my Jeep to the dealership after stellantis approved rental reimbursement until a fix for the recall was developed. Rental reimbursement approval is in 30 day increments. I submitted my receipt to stellantis for reimbursement as instructed. It's been over a month and I have no reimbursement check. I'm am not out over $2000. Waiting for my preapproved rental reimbursement. I turned my rental in and picked up my Jeep from the dealership for fear of never being reimbursed for the rental. I am now driving an unsafe vehicle that is being parked next to my home and near cars and busses at school wear I teach. I have email records of all communication with stellantis/Jeep us customer care.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving 50 mph, the vehicle lost motive power. The driver was able to pull over to the side of the road. There was no warning light illuminated. The driver was able to restart the vehicle after approximately 30 minutes, and the driver resumed driving. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine), and related the failure to the recalls; however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where an unknown software update was performed, and the contact was advised not to use the hybrid system of the vehicle. Additionally, the contact stated that the vehicle failed to start intermittently, made abnormal clicking sounds, and was glitching. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was 16,000.

The vehicle has been inspected by the dealership, and they confirmed they cannot repair recalls 68c, 73c, or 78c because the manufacturer has not provided any remedy or parts. No warning lamps appeared before the recall, but the vehicle is now classified as a fire risk and cannot be charged. The dealership is holding the vehicle because they cannot safely release it back to me due to the high-voltage battery safety hazard. Stellantis has failed to offer any repair timeline, and I believe this is a serious safety issue requiring NHTSA intervention.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v766000 (engine) and 25v741000 (electrical system); however, parts to do the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were still unavailable. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

• component/system: the high-voltage battery system in the plug-in hybrid propulsion system is subject to an active safety recall related to potential fire risk. The vehicle is available for inspection upon request. • safety risk: the manufacturer has instructed owners not to charge the vehicle near structures and to park it away from buildings due to the risk of battery fire. This creates an ongoing safety concern because normal charging and garaging cannot be performed safely, altering how and where the vehicle can be operated and stored. After speaking with my homeowners insurance, if the home were to catch fire through this vehicle, the claim would be denied because there is an active recall stating not to charge the vehicle. • reproduction/confirmation: the condition has been confirmed by the manufacturer through the official recall notice. The dealer has not attempted a repair because no remedy is currently available. Despite visiting the dealer, the dealer still states not to charge the car in the house. • inspections by others: the vehicle has not required inspection by police or insurance representatives. The issue is acknowledged by the manufacturer as part of the recall, and no repair procedure has been released to dealers. • warning lamps/symptoms: there were no specific warning lamps prior to receiving the recall notice. The issue was identified by the manufacturer and communicated through recall notification rather than a driver-observed failure. The recall notice is the first indication of the problem.

On 11/28/2025, I received recall notice 68c/NHTSA 25v-741, from fca us llc. The recall affects my 2024 Jeep Grand Cherokee 4xe, pih. The recall states that the vehicle is at risk of catching fire, due to damage that may occur to the high voltage battery, during normal vehicle operation, and that there are no remedies for this condition currently available. In addition, owners are advised to refrain from. . . 1. Recharging the vehicle 2. Parking near structures 3. Parking near other vehicles unfortunately, I don't live near an open field, so numbers 2 and 3 are nearly implossible. I contacted the fce recall hotline today, and was told that someone from their "safe parking and rental car" team would be contacting me. This vehicle is leased through stellantis motors. I want a simple termination of my lease immediately, so my wife will again be able to drive her car, safely transport our grandson, and park safely in our driveway. Any assistance you can provide would be greatly appreciated. [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine). However, the parts to do the recall repairs were not yet available. The contact stated that the check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact parked the vehicle due to safety concerns. The failure mileage was unavailable.

•battery not charging •“service hybrid system” message •hybrid system malfunction warnings •repeated system shutdowns or warnings related to propulsion.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 25v741000 (electrical system); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Recall 25v-741 (manufacturer recall 68c) affects my 2024 Jeep Grand Cherokee 4xe. The recall notice states that, due to potential high-voltage battery cell separator damage, the vehicle may catch fire even when powered off. Jeep instructs owners not to charge the vehicle and not to park inside garages or near structures. There is no remedy available, and Jeep has stated that remedy identification may not occur until q1 2026, with additional delays expected for parts and repairs. As a result of these instructions, I am unable to store the vehicle safely at my home, since my residence only has attached garage parking. My workplace garage has also prohibited these recalled vehicles from entering due to fire risk. The vehicle is currently kept at the dealership because it cannot be safely stored. Jeep’s interim support is insufficient. They offer only $60/day rental reimbursement, which does not cover a comparable vehicle, and only $50 per rental period in taxes, leaving owners with significant out-of-pocket costs while their leased vehicles cannot be used for an extended period. This places owners in the position of either paying significant out-of-pocket expenses for an unsuitable rental vehicle, or continuing to park, store, or charge their vehicles in ways that contradict Jeep’s fire-risk guidance. While the recall is not labeled as a “stop drive,” the instructions functionally prevent safe use or storage of the vehicle. I am reporting this because the current interim guidance and lack of remedy create ongoing fire risk and practical safety issues for owners with no safe place to store the vehicle and no adequate interim solution.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

These vehicles need to be taken off the road and stellantis needs to buy them back. 4 recalls all related to fires and/or failure of propulsion at speed that can cause accidents. Now I have 2 more open recalls, one for battery fire risk and another for the gasoline engine fire risk. Both the battery and gas engine systems on this vehicle are not safe enough to drive but there is no available fix for either. If the vehicles are unsafe enough to warrant these safety recalls with no fix then they should not be on the roads and those of us that are stuck with them should have relief from the manufacturer to get rid of them.

2024 Jeep Grand Cherokee 4xe, vehicle bought new in July 2025! 3 incidents of loss of propulsion occurred while city driving from August to October in 2025. Recall 73c performed on oct 22, 2025! on 11/18/25 requested vehicle inspection from mcinerney auto center (troy) per advise from mcinerney dealership (alpena). While test driving had a sever transmission failure which vehicle had to be towed back to auto center. Vehicle remained on lot for 7 days with no repair! towed (aaa) to jim riehl’s friendly (romeo) and determined sever leak from transmission. Fixed with no apparent issue with trans. Vehicle driven in hybrid mode without battery charged from Dec 4,2025 until Jan 19, 2026!!! recall 68c performed on Jan 20,2026. Now we have recall 78c (Nov 2025) with no fix insight!!! this recall is sand in the engine from casting process! this can be a long term problem along with the hybrid battery fire possibility with the previous recalls!!! so, this vehicle is not reliable short term and for sure long term! these recalls are major recalls for a new vehicle. We want a new vehicle or our money back ASAP!!! we want the vehicle manufacturer to call us ASAP!!!.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, there was an abnormally strong burning odor coming from the vehicle after driving. There was no warning light illuminated. The contact received notification of NHTSA campaign numbers: 25v576000 (electrical system), 25v741000 (electrical system), and 25v766000 (engine); however, the parts to perform the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 4,417.

My vehicle is affected by recall 25v-741 (fca recall 68c), which involves a risk of high-voltage battery fire due to potential internal separator damage. Fca’s NHTSA filing instructs owners to refrain from recharging the battery and to park the vehicle away from structures or other vehicles until a remedy is available. The recall remedy is not available. Fca customer care advised me by phone that the vehicle is “safe to drive in e-save mode unless symptoms appear,” which contradicts the recall notice because the defect can cause a fire without warning or symptoms. This vehicle automatically recharges the high-voltage battery through regenerative braking and engine charging, making it impossible to comply with the instruction to “refrain from recharging. ” during another discussion, a technician also told me that the “stop sale has nothing to do with the safety of the vehicle” and advised me to “drive normally. ” when I asked about the prior cases where vehicles covered by this recall had caught fire, the technician replied, “well, they’re still around, right?” this guidance minimizes the documented fire risk and contradicts the official recall filings. The vehicle cannot be safely used or stored under normal conditions, and no interim solution or transportation has been provided. The dealer stated they were instructed by the manufacturer’s warranty team not to assist and reiterated that no remedy exists. I am reporting the unsafe and contradictory guidance from the manufacturer and the inability to safely use the vehicle while the recall remains unresolved.

This hybrid vehicle is equipped with a battery that can combust and catch on fire. A remedy is unavailable - the car is a safety problem to my family since it can not be charged or housed in my garage. This car was leased for its hybrid options for my travel to work - basically I am paying for a feature I can not use. I also worry about my family driving in it as well. I was never informed by any correspondence from stellantis regarding this recall - it was discovered by my own research from news articles. There is no immediate remedy and stellantis refuses to release me from my lease. This problem was confirmed by the dealership I leased the vehicle from. This SUV is available for inspection at any time.

Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78c), which stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted stellantis corporate multiple times and have been met with consistently poor customer service, including being told I am not allowed to open another case because my issue is “irrelevant” due to it involving a recall. I am leasing a vehicle that is not safe to drive, with a known fire risk and no repair solution. I have formally requested that stellantis buy back the vehicle without penalty given the safety risk and inability to use the vehicle as intended. They have refused to accept the vehicle back or offer any meaningful resolution. This raises serious concerns about consumer safety and corporate accountability—particularly when a manufacturer acknowledges a defect but refuses to take responsibility for removing unsafe vehicles from the road.

Received an alert that the hybrid system had failed. We have not used the vehicle since all of the recalls have been received as we are too afraid for our safety and the safety of others on the road. The Jeep dealer confirmed there is no solution or fix to any of the recalls and referred us to the leasing company. I requested to be let out of my lease since there was not a resolution, and I am too afraid to drive the vehicle or put my child in it and they denied my request. I have only had the car a few months and it is not fair that I have to pay for something that is a possible danger that I cannot drive because there is no remedy.

I am writing to outline my urgent concerns regarding the 78c recall affecting the 2023–2025 Jeep Grand Cherokee 4xe and 2024–2025 wrangler 4xe suvs. This recall was initiated due to a manufacturing defect where casting sand remains in the 2. 0l engine, presenting a risk of catastrophic engine failure, sudden power loss, or fire. The potential for engine fire or unexpected power loss represents a significant safety risk to my family. The possibility of fire, even when the vehicle is parked and not in use, puts my home and neighboring properties in danger. This risk is especially heightened during colorado’s wildfire season, when any vehicle fire could quickly escalate into a larger disaster. Due to the recall, I am unable to use the vehicle as intended under the terms of my lease agreement. I cannot safely operate or charge the vehicle. Furthermore, the requirement to park the vehicle outside does not eliminate the risk of fire, which continues to threaten my property and those nearby. There is currently no available repair or remedy for this defect. As a result, the vehicle is unusable for an indefinite period of time. Given the unresolved safety hazards, inability to use the vehicle, and lack of a repair solution, I formally request that you initiate a buy back of my affected vehicle. This action is necessary to ensure my family’s safety and to resolve the ongoing hardship caused by this recall.