general problems of the 2024 Jeep Grand Cherokee

After recall 68c was completed the electric only power is way down. They did not fix the battery, they just reduced performance to try and minimize the risk and save them from replacing the defective part. This is not a fix but a fundamental change in the cars functionality as bought and is not acceptable.

Driving on highway, "service hybrid electric vehicle system" warning came on, vehicle lost all propulsion, needed to pull over on road and restart the engine. Almost got into accident with car behind me because of sudden power loss.

I am submitting a complaint regarding NHTSA recall 25v-766 affecting my Jeep 4xe vehicle. This recall states that engines may have been contaminated with sand during manufacturing, which can lead to catastrophic engine failure, sudden loss of propulsion, or vehicle fire. My vehicle currently shows the recall as open with the status “remedy not yet available / parts unavailable. ” this means there is no repair available to address a known safety defect involving potential loss of propulsion and fire risk. I am concerned that sudden engine failure or loss of propulsion at highway speeds could create a significant crash risk for my vehicle, my passengers, and other motorists. Operating a vehicle with a known defect that could cause sudden engine failure while driving presents a potential crash hazard to occupants and other motorists. Owners are being asked to continue driving these vehicles despite the manufacturer acknowledging the defect and not yet providing a remedy. I respectfully request that NHTSA review the handling and timing of this recall to ensure a timely repair solution is provided to affected.

As the car was driving the engine stopped. Is is on par with their 78c recall for Jeep Grand Cherokee 4xe. The car as noted by the recall is unsafe to drive after an issue has presented relating to the recall 78c. Stellantis refuses to start an early lease termination.

The vehicle has now experienced two complete electronic system failures while driving at approximately 45 miles per hour. During both events, all dashboard warning lights illuminated, and I lost power steering and brake assist. The engine remained running during the failure, but vehicle control systems were disabled. The first repair was documented as a disconnected electrical component, but the same full failure has occurred again. I consider this a serious safety defect, and I do not feel safe operating the vehicle.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal stopped responding while depressed. The contact shifted to neutral(n) and back into drive(d) for the vehicle to return to normal functionality. Additionally, the transmission was not shifting properly. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 12,000.

1 drive train and is available for inspection. 2 vehicle stops and will not move, in traffic. 3 unknown reproduced but happened twice. 4 yes, dealership. 5 no messages or lamps were displayed.

While stopped in traffic with the brake pedal depressed and auto hold enabled, my 2024 Jeep grand wagoneer l has repeatedly jerked and shifted itself into park without driver input. This typically occurs after being stopped approximately 20+ seconds, often while a turn signal is activated for a left or right turn. When the failure occurs, the vehicle disables driver-assist systems, the turn signals behave like emergency flashers, false rear tail light error messages appear, and the check engine light turns on and remains illuminated. The vehicle will not move until the brake pedal is applied and the transmission is manually shifted back into drive. The issue has occurred multiple times at different locations and dates. A recent repair replaced the vehicle’s primary electronics control module(s), but the same behavior occurred again afterward. Due to the unintended shift into park and unpredictable system behavior, the vehicle is now parked and not being driven because I do not trust it to operate safely in traffic.

The vehicle in question, has been to a certified Jeep dealer twice, to remedy the problem of locking axles and the center differential. The remedy by crown cdjr in columbus OH, was to replace the control module. Performance cdjr of gorgesville /columbus OH had removed the center differential/transfer case for an inspection and performed updates. None of the aforementioned warranty work, fixed the problem. The vehicle has intermittent, apparent drivetrain differential locking issues, that require an ignition cycle. In addition, the electronic limited slip rear axle appears to lock near 75% in auto and snow mode, which renders the vehicle's operation unsafe. This is especially apparent in 25 to 45 mph turns, sharp turns, as when merging from one intersection to a perpendicular other roadway. The car wants to go straight on slippery/wet pavement. On the 25th of November, a video was taken, by chance, when the vehicle was merging onto easton way from the off ramp of 270 north. The vehicle / car had a near miss of colliding with the concrete barrier of the easton way bridge. The vehicle is, in its current state, unsafe! the drivetrain growls and grinds while driving at low speeds. Performance cdjr of gorgesville columbus OH admitted, on the record , via audio recording, that the vehicle is defective, but eventually, after three weeks in their service department released, the vehicle to my pregnant wife, as operating as intended.

I am submitting this complaint regarding recall 78c (NHTSA recall 25v-766) affecting my 2024 Jeep Grand Cherokee 4xe. The recall states that engine block casting contamination may result in catastrophic engine failure, loss of propulsion, and possible engine fire. This recall has now been open for approximately 120 days without a remedy available. Stellantis has confirmed that engineers are still working to develop a repair and that customers will be notified when a remedy becomes available. Since purchasing this vehicle in may 2024, it has been subject to five recalls within approximately 18 months of ownership: recall 78c – NHTSA recall 25v-766 recall 68c – NHTSA recall 25v-741 recall 73c – NHTSA recall 25v-576 recall 28c – NHTSA recall 25v-472 recall d5b – NHTSA recall 24v-944 due to the severity of the defect described in recall 78c and the number of recalls affecting this vehicle, my family has lost confidence in the safety and reliability of the vehicle. My wife is currently unwilling to ride in the vehicle because of the risk described in the recall. With a newborn child arriving next week, this situation has placed significant strain on our household because we are effectively operating with only one vehicle. I am submitting this complaint to document the ongoing safety concern and the extended delay in providing a remedy for this recall.

My vehicle is subject to fca recall #78c / NHTSA recall #25v-766, which identifies engine contamination that may lead to catastrophic engine failure, vehicle fire, or unexpected and unrecoverable loss of propulsion, potentially resulting in a crash without prior warning. The recall is currently listed as incomplete, with the remedy under development and no repair parts available. I contacted stellantis client services to request guidance regarding safe operation of the vehicle while this recall remains unresolved and to inquire about any interim accommodations or support. Stellantis has advised me in writing that no assistance, accommodations, or compensation are available at this time and that I should wait until a remedy becomes available. Given the severity of the risks acknowledged in the recall and the absence of any interim safety guidance or mitigation measures, I am submitting this complaint to document the situation and request review.

Critical recall: NHTSA 25v-766 / fca 78c (no remedy available since November 6, 2025) status: incomplete - remedy under development risk level: catastrophic safety risks: • sand contamination in the engine from a manufacturing defect • catastrophic engine failure • vehicle fire • unexpected and unrecoverable loss of propulsion while driving • vehicle crash without prior warning • risk of occupant injury or death • risk of injury to persons outside the vehicle • property damage current status: 'remedy is under development' - no fix exists. This recall has been open for 82 days (since November 6, 2025) with no estimated timeline for repair parts availability. For nearly three months, fca us has acknowledged that this catastrophic defect exists but has failed to develop or provide any remedy. Recall 78c: "the 2. 0l engine in your vehicle may be contaminated with sand from the casting process. Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of drive power. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. A loss of drive power may result in a vehicle crash without prior warning".

10/24 loss of power while driving. Dash indicated vehicle was not on. Tried pushing the ignition button but received the message that vehicle could not start unless it was in park. Accessory power continued allowing me to pull to the side of the road. Fortunately I was not on the freeway but on a residential road. Was able to restart after putting the vehicle in park and drove the few blocks to home. Vehicle was operating in hybrid mode and had 2% left on the battery so it had not switch to ice mode at the time of the incident. Reported the issue to Jeep and they arranged towing to the dealership. Dealer reports no codes and cannot find an issue. Vehicle is still at the dealer as of 11/1. The September recall was done early in October and since then the hybrid warning light has not come on like it did before the software upgrade. Did not experience a loss of power before the recall software was installed.

On 10/19/2025, my 2024 Jeep Grand Cherokee 4xe experienced a serious electrical malfunction. When I attempted to start the vehicle, it became stuck in run mode and would not shift into drive. The vehicle also would not shut off — even after pressing the start/stop button multiple times. The hybrid system remained active, and the dashboard stayed illuminated. The only way to power the vehicle down was to disconnect the 12-volt battery manually. This created a significant safety concern, as the vehicle could have remained running unattended or in an enclosed space. Afterward, the check engine light came on. The dealership later stated they “just reset the ecm,” but no explanation was provided for why the vehicle failed to shut off or shift out of park. This incident indicates a possible defect in the electrical, powertrain, or propulsion control system. It poses a safety risk to occupants and anyone nearby if the issue reoccurs.

Vehicle had recall done for “loss of propulsion” and module replaced. Had vehicle back for 2 days and while driving 55mph, it shut itself off abruptly. Had to find an emergency place to coast to. The display says “service charging system”.

Lost power temporarily traveling on highway. Recall exists but mopar says they have no fix but aren't providing owners with alternative transportation or offering to take the vehicle back. If this issue is significant enough to warrant a recall and stop sale then the vehicles should not be on the road.

Vehicle was driven for 5 minutes before alerting that it was overheating. While attempting to pull into a safe location off of a main road, the vehicle would not allow me to accelerate. This left our family stranded in the turn lane. I was unable to restart the engine or shift into drive.

While driving 70mph the vehicle had a sudden loss of power which required me to quickly navigate over two lanes of highway traffic to the right shoulder. I had no power or ability to accelerate. I was in hybrid mode with adaptive cruise control active. Upon safely making it to the shoulder of the road, I saw message on the dash saying something about electrical mode unavailable. I turned the vehicle off completely and back on again after waiting approximately 30 seconds. The error message cleared and the vehicle operated normally. This has not happened again after another 1,000 miles of driving, but it is currently being seen at the dealer for another issue with that will not allow electric mode operation, only combustion engine. We believe we may have a vehicle in the 1% outlined in NHTSA 25v-576 and are waiting a solution from the manufacturer.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving 30 mph, the temperature gauge rose to the maximum, the engine revved loudly, and the vehicle suddenly stalled. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle was able to restart, and the contact continued driving. The vehicle was taken to the dealer, and the dealer attempted to diagnose the vehicle, but the failure could not be duplicated. The contact stated that the failure recurred while driving. The vehicle was taken to autonation Chrysler Jeep west (16300 w colfax Ave, golden, CO 80401); and the contact provided a video of a previous occurrence of the failure to the dealer; however, the dealer could not duplicate the failure. The vehicle was not diagnosed or repaired. The contact was referred the manufacturer for assistance. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended and to exceed 20 mph. The contact stated that several warning lights were illuminated. The contact stated that the failure had occurred several times, and the vehicle had been taken to the dealer on several occasions for repairs. The contact stated that the safety features of the vehicle were inoperable. The vehicle was not repaired. Additionally, the contact received notification of NHTSA campaign number: 25v576000(electrical system). The manufacturer was made aware of the failures, and a case was filed. The contact had also filed a lemon law complaint. The failure mileage was unknown.

Transmission and fuel injector malfunction: vehicle shutters upon acceleration. Particularly noticeable driving up hill or when maintaining speeds. Vehicle is available for inspection upon request. Jeep acknowledges the issue, noted a malfunction with pico data and a fuel injector repair was done under warranty. Stellantis deems the shuttering "acceptable. " safety is at risk as there is a hesitation and inconsistency in the transmission while driving. Yes the problem has been reproduced by 2 dealers, a stellantis starcase was opened and stellantis has a sol published for service centers but is refusing to release the fine print of the sol to the consumer. The vehicle has not been inspected by the manufacturer despite 3 open cases requesting that a stellantis master technician review the issue. Yes there were several warning lights including "service transmission" and "check engine" that began appearing at 6000 miles. The issue persists today at 14k miles.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission independently shifted into neutral. The vehicle lost automotive power and several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was turned off. The vehicle was restarted. In addition, the unknown warning lights were off. The vehicle was taken to the dealer. The contact was notified of manufacturer recall numbers: 73c and 68c and the repairs were performed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the part for the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle was jolting forward. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was denied vehicle rental assistance. The contact had just undergone a heart surgery and was concerned for his safety. The failure mileage was approximately 12,000.

2024 Jeep Grand Cherokee 4xe loss of power while driving. Currently has about 4600 miles on it but having issues entire time of ownership. Also been experiencing very hard jerky shifting and a red wrench "service hybrid electric vehicle system" light coming on periodically. Loss of complete power while driving with the red wrench warning coming on and lost power steering and braking. Vehicle would not start for about 20 minutes then started. Brought it in to local Jeep dealer and they can't find any issues they said. Please help.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while attempting to complete a right turn, the vehicle studently jolted and surged forward. As a result, the contact collided with the curd before coming to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was taken to the dealer, but did not provide the contact with a diagnosis. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened regarding a potential buyback. The failure mileage was 18,000.

My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The a/c was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top summit reserve. After inspection, I had two broken axles. Metal pieces in my a/c. The passenger instrument panel needed to replaced. The electrical system needed to replaced. The transmission fluid needed to be drained and recalibrated. The transmission continues to jump and jolt forward. The suspension is very shaky and rocky. The steering column and driver door still has a rattle.

I was driving at 65 mph on highway when warning screen came on ""service transmission continue in d. Do not shift or turn engine off until you reach a desired location. You may not be able to shift again until serviced". Then warnings came up that each of the safety systems are disabled (lane assist, front collision, etc. ). I was only a few miles from next. I slowed when exiting, car would not increase power when I tried to merge onto road, had to ride on shoulder to safe place to park. I put car in park, tried to shut it off, but it would not shut down completely. It also would not go out of park. Jeep had car towed, replaced transmission (took 4 weeks). Brand new car with only 866 miles on it. I definitely felt my life was endangered on highway with so many components failing & when car would not shut off. I'm now scared to drive it alone. Luckily I was in a populated area & close to home when this happened. (attached pics were taken when I was parked & car would not turn off).

The contact's mother owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was difficult to start. Additionally, the transmission had failed to shift to drive, and the vehicle failed to turn off as needed. The vehicle was towed to the dealer, but the cause of the failure could not be determined. The contact was able to drive the vehicle to lowe's and purchased and personally replaced the battery. The contact stated that the failure persisted, and the key fob was replaced. The contact stated that the vehicle lunged forward after shifting to drive(d). The vehicle also jerked while depressing the brake pedal as if the vehicle was attempting to accelerate. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the part to do the recall repair was not yet available. The dealer was contacted and advised the contact that the vehicle needed to be diagnosed; however, the contact related the failure to the recall. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,782.

Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.

On the night of [xxx], I was driving on [xxx] with my husband. I lost the ability to steer, accelerate, shift and brake the car. I was able to blast the horn or I would’ve caused a multi-car accident. Unconnect was static and jumping screens. The headlight and taillights wouldn’t stop flashing. The shifter froze up. The car showed multiple error messages, “service transmission continue in d. Don’t shift or turn off vehicle until you reach a desired location. As you may not be able to shift again. ” “service electronic stability control” “auto park disabled” “vehicle not in park” “drowsy driver disabled” every feature on the car disabled. I got the Jeep pulled over before I lost complete electrical, engine and battery power. Jeep roadside assistance would not come get us. Usaa insurance had to make two trips since the car couldn't go in neutral and had no power. They towed it to the nearest dealership. The dealership put in a new battery but that didn't work. They ran diagnostics. The valve body is faulty and shorting out which isn't allowing the car to start. This part is on backorder and will not be available for weeks. I'm waiting a month for a new part in hopes that solves the first issue. Then we see what diagnostics says about the remaining problems. I was moments away from dying along with countless others on the busiest interstate in texas. Jeep brand isn’t providing safety and reliability. This is a brand new vehicle that came from the factory with faulty parts. Jeep has already settled a class action for this same issue on the 2021-2023 wrangler. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Last night, an incident occurred, which was previously reported to NHTSA. This morning, while driving to the dealership to address that incident, the vehicle's engine turned off while driving in hybrid/gas mode. The "d" was blinking on both the shifter and on the driver information panel. I was able to turn the shifter knob to put the vehicle into neutral, reverse, and park, but there was no change in vehicle behavior. Putting the shifter back in drive did nothing, and the car remained inoperable. All the while, the infotainment system remained on. Eventually I was able to restart the engine and drive. During the resulting drive to the dealership, which was done in hybrid/gas mode, the vehicle would not accelerate past 29 mph. The engine would sound normal until reaching approximately 28 mph, at which point it sounded like the engine was cutting off, and then acceleration would cease at 29 mph no matter how much the gas pedal was pressed. The vehicle was taken to the dealership. I have been informed that they are looking into the source of the various problems reported here and in a previous report. I was informed that a diagnostic test revealed nearly 50 error codes. Several photos and videos were recorded.

This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park — not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The infotainment system was still running. Eventually, the passenger opened the door, which caused the car to turn off. From there I was able to restart the engine. I then drove home in hybrid/gas mode. The check engine light was on the entire ride back, and it remains on the next day. One other thing. In the few days I’ve had this car, there have already been 5 or 6 times where electric mode shuts off while I’m driving, even if I still have battery left, and the car shifts into hybrid/gas mode. A message will appear telling me that electric mode is temporarily unavailable. When that happens, I have to wait several minutes to try to put electric mode back on, otherwise it won’t work.