Table 1 shows one common engine and engine cooling related problems of the 2025 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Engine And Engine Cooling problems |
The transmission fails constantly when we are accelerating - approxx 50-58 miles per hour the transmission freezes & the rmp's stay @ 4-5 thousand for 20-30 seconds - it fails to downshift. This is extremely dangerous at any time & can cause a major accident if the vehicle is stuck & you need to stop! we have have left the car several times for this issue & they keep telling us they cannot replicate the issue. (we are older & we are given looks like we are nuts).
My 2025 Jeep Grand Cherokee 4xe suffered a catastrophic internal engine failure and set dtc p2338 ("cylinder 3 above knock/combustion vibration sensor threshold"). Although my VIN is not included in safety recall 78c (NHTSA 25v-766), my vehicle experienced the same failure mode, symptoms, and diagnostic code associated with the recall. Stellantis' star center reviewed the case, confirmed internal engine damage, and recommended complete engine replacement. While driving at highway speed, the vehicle suddenly lost power and entered limp mode. I was able to safely exit the highway, but this defect created a serious safety risk and could have resulted in a crash. Stellantis has already expanded the recall population after identifying additional affected vehicles. My vehicle was built during the same production period, experienced the identical failure, and has a manufacturer-confirmed engine replacement recommendation. Chrysler's xc2 program provides unlimited years/unlimited mileage engine coverage for this defect, which is linked to engine manufacturing issues. Based on the identical failure characteristics and confirmed diagnosis, I believe my vehicle is affected by the same defect and should be included in recall 78c and the associated xc2 warranty coverage. I am submitting this complaint to request that NHTSA investigate whether additional vehicles outside the current recall population are experiencing the same defect and whether recall 78c should be expanded to include affected vehicles such as mine.
I am writing to formally report a serious safety issue with my brand-new Jeep Grand Cherokee (got it from darcars rockville, MD dealership) and to request immediate resolution under warranty and applicable consumer protection laws. I purchased this vehicle with the expectation of reliability, safety, and comfort for my family. Unfortunately, within a very short period of ownership, the vehicle has experienced repeated and dangerous failures. On 17th April 2026, while traveling at approximately 65 mph on a highway in pennsylvania around 1:00 am, the vehicle suddenly shut down without warning. This created an extremely hazardous situation for my family. We contacted roadside assistance, but no help arrived until approximately 8:00 am. Due to freezing temperatures and lack of heat in the vehicle, we were forced to call 911 for assistance and were transported to a nearby hotel around 3:30 am. The vehicle was subsequently towed to a dealership, where diagnostics were performed. We were informed that the issue was related to a coding or malfunction and that it had been resolved. However, just two days later, while returning home, the exact same issue occurred again under similar conditions—vehicle shutdown at highway speed. Once again, we were stranded at night, forced to rely on emergency services, and did not reach home until approximately 4:30 am. This pattern of failure is unacceptable and represents a severe safety defect. My family’s safety was put at significant risk on two separate occasions. As a result, we have completely lost confidence in the vehicle’s reliability and safety. Immediate escalation of this case and a full technical investigation a written explanation of the root cause of these failures a permanent resolution to ensure this issue cannot recur consideration of a manufacturer buyback or replacement under applicable lemon law provisions.
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while driving at highway speeds the engine had suddenly revved very high and the rpms had increased but the vehicle had failed to accelerate and began to reduce speed. The vehicle was driven to the shoulder and parked. After restarting the engine the vehicle operated as normal. The contact indicated that the failure had occurred on multiple occasions. The vehicle was taken to the local dealer who was unable the diagnosed a problem and no service was performed. The manufacturer was not yet contacted. The failure mileage was 3,600.
On multiple occasions, the transmission does not respond to gear changes such as moving from drive to reverse or park into drive. On those occasions, the d for drive would be blinking. More concerning and very dangerous is a lack of propulsion mid drive, the transmission would not go into gear. The engine would rev high, and it would not move forward, except by whatever momentum it originally had. This has happened to me on at least four occasions two of which I was in the left lane of three and four lane wide streets with cars passing me at high speed on the right. I needed to pull over turn the car off and then on again, which is the only way that the transmission would start working again. Sometimes the transmission would be jerky, especially after those incidents. Crossing three and four lanes while people are going 50 and 60 miles an hour is a very dangerous situation when you have no power. The car is a new car. I have had it for only two months and it has been doing this intermittently the entire time. This has been at the dealer for service two times so far and has not been able to be replicated, however, I do have one incident on video. There were no warning lamps messages, and there are no error codes that are found by the dealer.
The current recall is unable to happen as it has to be over 50 degrees. This is the second major recall in under one year. I have had issues with the radio, apple car play, the engine dying while in park and idling. Additionally, the vehicle suddenly lost power while driving it at 65 mph on a major highway when trying to pass. The only answers I get is the lemon law. This vehicle is not safe, the dealer has only offered for me to trade out of it into something extremely higher of payment. I am requesting a dealer buyback due to major safety concerns. This vehicle should not even be on the market. The acceleration issues continue and I am done!.
My 2025 Jeep Grand Cherokee phev is subject to safety recall 78c/NHTSA 25v-766 for engine fires caused by sand contamination in the 2. 0l engine that can cause "catastrophic engine failure" and "vehicle fire. On January 9, 2026, I took my vehicle to stewart Chrysler Dodge Jeep ram in colma, CA. While other recalls were serviced, I was informed that recall 78c could not be completed because remedy parts are unavailable. Following the dealership’s advice, I contacted Jeep customer care (1-800-334-9200). I was told the vehicle is safe to drive despite no expected resolution date for the repair. Furthermore, my request for a rental vehicle was denied unless I paid out of pocket. ?my car leasing company, stellantis’ own notice states this defect creates an "increased risk of occupant injury" due to fires. It is unacceptable to be forced to choose between driving a known fire hazard with my infant child or having no transportation. I have attempted to escalate this with Jeep customer care but have not received a return call from management. ?I request that the NHTSA compel Jeep to provide a safe loaner vehicle or initiate a vehicle buyback immediately due to this imminent safety hazard. I am being forced to either: drive a vehicle Jeep admits may catch fire or have no transportation for my family.
There is a serious malfunction between the hybrid and electric systems. The engine is making a loud noise, and neither the hybrid nor electric mode functions properly. In addition, the fuel and oil refresh warning remains on, even after refueling. These issues are ongoing and substantially impair the use, value, and safety of the vehicle. On January 2, 2026, and March 8 my Jeep Grand Cherokee 4xe shut down twice while I was driving home on the freeway. This vehicle is not safe to operate under these conditions. Despite these concerns, the issues have not been resolved. Stellantis has removed 4xe models from the Jeep website due to safety concerns, recalls, and a high volume of customer complaints. At this time, there appears to be no effective remedy, and a simple software update will not correct these defects. My vehicle continues to produce an extremely loud engine noise, even while operating in hybrid mode. I am very familiar with how a Jeep should perform—this is my fifth Jeep Grand Cherokee—and I have never experienced anything like this before. Even my previous gasolineonly models operated much more quietly. In contrast, both the hybrid and gas modes on this vehicle sound like a diesel truck. Additionally, the fuel and oil warning light remains on constantly. I have contacted Jeep customer care multiple times, as well as the servicing dealer, and I was repeatedly told to “add more gas and continue driving the vehicle. ” despite following those instructions, the issue persists. The warning light does not turn off, the engine remains excessively loud, and the fuel consumption is unreasonable. The situation worsens in cold weather. The battery drains rapidly from 100% without explanation, even when the vehicle has been properly charged. At this point, I am genuinely afraid to charge the vehicle and even more concerned about driving it. In addition, the vehicle feels sluggish while driving and frequently does not pick up power as it should. There is a noticeable delay.
Vehicle engine shutoff while driving which led to no acceleration. No warning lamps prior to failure. It just completely shutoff and on the message center it stated how to start the vehicle as if it was not already started and running. I was in electric mode.
While driving approximately 70 mph on the highway, my 2025 Jeep Grand Cherokee 4xe experienced a sudden and complete loss of power without warning. This created a dangerous situation with risk of collision. The vehicle is also subject to an active recall related to high-voltage battery fire risk, which prevents safe charging and normal hybrid operation. Additionally, at approximately 12,000 miles, the vehicle developed a transmission pump failure requiring repair. Due to these combined issues, I do not feel the vehicle is safe to operate, particularly when transporting my children. This incident represents a serious safety concern involving loss of propulsion at highway speeds.
I was driving down the rode going 30 miles per hour and my vehicle turned off. I lost all power.
This recalled vehicle cannot be driven safely. No remedy is available. I am paying for a lease. I cannot use and requesting federal assistance for a lease termination or replacement. .
The current recall with loss of propulsion occurred in my vehicle on 10/16/2025 at 5:10pm while I was on the highway during rush hour. Thankfully I didn’t get injured, this is so dangerous. I’m afraid to drive this vehicle in fear of it occurring again.
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that her husband was running an errand. The contact stated that he had parked the vehicle and had turned it off. When the contact's husband returned to the vehicle, he observed that smoke had filled the passenger cabin and smoke was being emitted from under the driver's side wheel well and from under the hood on the driver's side. The contact stated that her husband had not observed any warning or indication when he had parked the vehicle that it was overheating. The contact stated that he had opened the driver's side front door to retrieve personal items, and then the vehicle burst into flames on the driver's side front. The contact stated that the fire department had been called and used a chemical foam to extinguish the fire. The vehicle was towed to an impound lot and had not been repaired. The manufacturer was informed of the failure and requested that the contact leave the vehicle at the impound lot and that they would send an investigator to examine the vehicle. The failure mileage was approximately 5,000.
This vehicle has now experienced three separate incidents of sudden loss of propulsion while traveling at highway speeds, requiring it to be towed to the dealership on all three occasions. Each incident involved the same dangerous defect, and after each repair I was assured, the vehicle had been repaired and was safe to operate. Despite those assurances, the identical defect has continued to recur. This is not simply a customer satisfaction issue; it is an ongoing safety issue that places my family and every motorist around us at significant for catastrophic event. On may 12, 2025, I took delivery of my 2025 Jeep Grand Cherokee high altitude. On June 23, 2025, the vehicle experienced its first sudden loss of propulsion while traveling at highway speed and was towed to ryan auto mall in buffalo, minnesota. On January 5, 2026, the identical defect occurred again. The vehicle once again lost propulsion while traveling at highway speed and was towed to the dealership. From January 5, 2026, through may 13, 2026, my vehicle remained at the dealership for approximately four and one-half months while stellantis and its authorized dealer attempted to diagnose and repair the recurring defect. Following that extended repair process, I was advised that the vehicle had been repaired and that the issue had been resolved. Settlement agreement: on may 13, 2026, I executed a release agreement with fca us llc. As part of the negotiated settlement, I was required to enter into a lease for a 2026 Jeep Grand Cherokee. The only reason I agreed to sign the release agreement and enter into the new lease was because I relied on stellantis' representations that the 2025 Jeep had been successfully repaired and that the dangerous defect had been permanently corrected. Had I been informed that the vehicle remained susceptible to the same failure, I would never have agreed to retain the vehicle or execute the related lease agreement.
Vehicle stalls and loses all power while driving. Vehicle comes to an abrupt halt.
The car has a strange thump when driving around 70-75. This is always and the dealer says it’s normal, which is not true! this weird thump is now happening at lower speeds and also a weird shuddering at speeds around 25-40. Shudders are more random also starting at about 8-10,000 miles randomly while driving highway speeds 70-75 the vehicle shudders /vibrates for about 20 seconds and then stops. I do not use lane assist so it’s not that. It feels like when you run over the rumble sticks on the highway but amplified x20. Also since almost purchase I have had several alignments because the car continuously pulls to the left. In florida the roads crown to the right for rain water run off. If anything the car should pull to the right but it pulls to the left consistently even right after an alignment. Other complaints I’ve made are how unstable and wobbly it drives and this has gotten significantly worse to the point that the ability to maintain control of it on the highway is not pleasant and feels very unsafe any cat that randomly shudders at highway speeds is not safe and needs to be fixed. However,14 service trips and several manufacturer complaints and still nothing… they promise things and give it a car wash instead. They are not saying much about their own product to tell me it’s running as designed. I’m tired of hearing I can’t duplicate it. Absurd excuse. At this point it’s been very scary at times… so I’m selective with where I use my vehicle. So I’ve been renting when I need to go on the highway. This is costly but at least safer for myself and others. I wish they would just fix the car.
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while driving 68-69 mph, the vehicle unexpectedly decelerated to 11 mph and went into limp mode, shifted to park, and then shut off unintendedly. The vehicle coasted off the highway safely. The gear shifter was not in park, and the message "auto park not engaged" was displayed. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The vehicle was previously towed to the local dealer, where it was determined that the start/stop button needed to be replaced. The dtcs retrieved were: b1a70-09, b1a70-2a, and b1a7d01. The vehicle was repaired, but the failure persisted. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. The manufacturer was contacted and opened a case. The failure mileage was approximately 5,781.
I've received a notification that says, “service hybrid electric system,” but there is no fix at my dealership.
I was driving within a city and came to a red light. Since my car is a hybrid (2025 Jeep Grand Cherokee 4xe, also I just purchased this lease in April 2025) the car will switch to the ev battery when I come to a halt and when I propel forward the car will either remain on the ev battery (if the battery has mile range) or it will switch to the engine. As the light turned green and I pushed the pedal to move forward, my car began to move forward using the ev battery but when the car attempted to switch to the engine, it tripped and my car would not move forward at all (this all occurred in the middle of traffic). I attempted to restart my car and my car would turn on but my engine would not start / my dash kept instructing to push the brake and hit the start button / also my dash displayed both engine and battery light / I was unable to shift my gears in any position. I attempted to restart my care multiple times over 40 minutes. I finally let my car sit completely turned off for 30-40 mins and attempted to restart one more time and it did start and I was able to drive it to a safe location. I contacted moped roadside assistance and I was given a 2-4 hour wait time for towing to the nearest dealership. In addition I was not within my hometown and was supposed to drive back to my hometown later that day. I ended up having a family member following me home. Thankfully I did not experience this issue on the drive home but I am nervous to drive the car, especially on the expressway.