Sun/moon Roof Assembly problems of the 2016 Jeep Renegade

The contact owns a 2016 Jeep Renegade. The contact stated that while driving at an unknown speed, the sunroof failed to close. The contact mentioned that the vehicle needed to be restarted a couple of times for the sunroof to close as needed. The vehicle was taken to the dealer where it was diagnosed that the rails were fractured, and the sunroof needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000. The VIN was not available.