Structure Problems of Jeep Wagoneer

The contact owns a 2024 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, there was a loud whistling and vibrating sound coming from the door. The contact received notification of NHTSA campaign number: 25v593000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the door trim had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 29,427.

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The contact owns a 2023 Jeep Wagoneer. The contact received notification of NHTSA campaign number: 25v642000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vehicle was no longer driven due to safety concerns.

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The contact owns a 2022 Jeep Wagoneer. The contact stated there was an abnormal rattling sound coming from the third-row passenger’s side panel. While inspecting the vehicle, the contact was able to fit their fingers between the window and the panel. The contact stated that while turning the steering wheel to the right or the left, the front driver’s and passenger’s side wheels were vibrating and made a winding sound. The contact stated that while making a sharp turn, there was a loud clunking sound and vibration coming from the wheels. The contact stated that the message to clear the front camera was displayed, and that the driver assist feature was deactivated because the camera was not clean. The contact believed there was a glitch in the system because the camera seemed to be clean at the time of the warning. The contact became aware of NHTSA campaign number: 23v545000 (structure); however, the VIN was not included. The vehicle was taken to the dealer, and the dealer replaced the panel and claimed that the panel was flush with the vehicle. After the vehicle was repaired, the whistling and rattling sound persisted. The contact inspected the vehicle again and stated that the panel and the window were not flush and were still able to place their fingers between the panel and the window. The dealer informed the contact that the work was completed and could not adjust the panel. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,200.

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See attached document for complaint.