Transmission Fluid Leaking problems of the 2012 Jeep Wrangler

I received an e-mail from Jeep around December stating recall n28 would affect my Jeep because the power steering line will rub the transmission oil cooler tube causing the vehicle to leak transmission fluid. I noticed on December 18th that my Jeep was in fact leaking transmission fluid so I called the closest Jeep dealership to me, gwinnett Jeep in stone mountain georgia, and took my vehicle there on December 19th. After further inspection, the dealership stated the entire transmission oil cooler unit was leaking, which I told them was odd since this Jeep is only two years old with less than 50,000 miles. The dealership later called me back and told me a different story stating a transmission oil cooler tube was leaking and that unfortunately it was a different transmission oil cooler tube than was listed in recall n28. I didn't believe their story since they initially told me the transmission oil cooler unit was faulty. The bill was 503 dollars. I am e-mailing you because my vehicle was only leaking transmission fluid because of recall n28 and the dealership took advantage of me. This is a classic "double dip" where the dealership collects money from from corporate for the recall and then collects money from the customer. This dealership should be under investigation and audited because I am more than certain that people have previously brought in vehicles to gwinnett Jeep for recall issues and then they charged innocent customers additional money for "issues" with different components of the vehicle. I checked their reviews and there was a similar incident with a Jeep pertaining to a different recall. I don't want this to happen to anyone else in the future. I am a full time student and I also work full time, so my time and money mean a lot to me. A routine recall that should have been free of charge ended up costing me over 500 dollars.

The transmission oil cooler tube has ruptured. The transmission oil cooler tube on this vehicle has had a recall on it for some time now. I have contacted the dealership several times to get my name placed on the waiting list; however, they are now telling me my name is not on the list. The vehicle is currently unable to be driven due to the transmission fluid leaking out. I have contacted the dealership to try to resolve this situation, but no one seems to want to help. Everyone has resorted to very un-professional behavior in light of the incident at the dealership. I have been very patient with the group, but am becoming very un-patient in the situation. They continue to tell me it could be six to eight weeks before the part is available. I would be more understanding if I knew my name was not previously placed on the list, but I know that I have made several attempts at doing so. This vehicle is also my primary vehicle. I am in desperate need of having this unsafe situation resolved.

The contact owns a 2012 Jeep Wrangler. The contact mentioned that he noticed that transmission fluid was leaking from the vehicle. The contact mentioned that he received a notice for NHTSA campaign number: 13v234000 (power train , steering) and was awaiting for the parts to become available. The vehicle was taken to the dealer. The technician diagnosed that the transmission oil cooler tuber came in contact with the power steering return tube which caused the leak. The manufacturer was made aware of the failure. The vehicle was repaired. The failure and current mileage was 32,000.

Chrysler had a safety recall (n28 / NHTSA 13v-234) trans oil cooler tube may come in contact with the power steering fluid return lube. Prolonged contact could cause a leak in the tran fluid and loss of trans function and increase risk of a crash. I have called my local dealership suresky in goshen, NY and the parts are still not in and it has been over 2 months. I drive my two year old to school every day and this is not acceptable.

Safety re-call notice: the transmission oil cooler tube on the vehicle may inadvertently come in contact with the power steering fluid return tube. This tube to tube contact could eventually cause the transmission oil cooler tube to develop a wear hole and leak. A loss of transmission fluid could cause transmission damage and if the leaking fluid comes in contact with an ignition source, cause an underbody fire. The service shop has scheduled my appointment all the way until January 2, 2014. This is my only mode of transportation and I fear for an accident to occur if I wait too long.