Sun Roof problems of the 2009 Kia Motor Borrego

The contact owns a 2009 kia Borrego. The contact stated that while driving at 72 mph, the sun roof glass shattered without impact. No injuries were sustained. The contact took the vehicle to kirby kia of ventura (6424 auto center dr, ventura, CA 93003) where the vehicle was inspected and it was determined that the failure was not caused by a manufacturing defect. The dealer offered no additional assistance. The contact filed two claims with the manufacturer that were denied. The vehicle was not repaired. The failure mileage was approximately 120,000. The VIN was unavailable.

I had the rear of the sunroof opened while parked. I tried to close it and it would not fully close. It would almost close then stop then retreat upward a few millimeters and stop. I tried again several times. I tried to select the option to slide the sunroof back into the roof and that did not function either. I checked from both right and left sides, inside and from outside to see if there was an obstruction but noted nothing. The last couple of times I tried to close it, it began audibly clicking in the slide mechanisms then from inside the driver's compartment, under the headliner, near the rearview mirror. I stopped trying to close it at that point. It remains slightly ajar.