Starter problems of the 2015 Kia Motor Forte

Every few months my car won’t crank. I have to get it towed to the dealership. They normally change the spark plugs and it runs again. Recently, they changed the spark plugs but I was also told that I had an engine oil leak(which is very hazardous), oil is leaking onto my engine which is causing my spark plugs to burn out so quick. They claimed they didn’t know what was causing it and told me I would have to wait until my car breaks down completely before being able to know exactly what’s causing it. Informed me that changing the spark plugs is only a temporary fix and I would go through this process again(my car not cranking and spark plugs needing to be replaced).

Tl- the contact owns a 2015 kia Forte. The contact stated that when they are starting the vehicle that the vehicle's ignition would sometimes shock them and smell as if there is a burning/smoking odor emitting from the starter. The contact then stated that the vehicle now fails to start intermittently. The contact contacted the dealership (car connection inc address: 4425 dixie hwy, fairfield, OH 45014 phone: (513) 829-8022) who stated that the vehicle was functioning normally and did not identify a failure. The contact stated the failures persist. The manufacturer was not made aware of the issue. The approximate failure mileage was 10,508. Gl.