Frontal Driver Clockspring/spiral Cassette problems of the 2012 Kia Motor Optima

The contact owns a 2012 kia Optima. The contact stated that while driving at an undisclosed speed, the buttons on the steering wheel became inoperative. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the clock spring assembly needed to be replaced. The vehicle was repaired; however, the failure persisted. A dealer was contacted and made the contact aware of an unknown recall, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 60,000.