Transmission Failure problems of the 2008 Kia Motor Sorento

The contact owns a 2008 kia Sorento. While driving 35 mph, the contact experienced automatic transmission failure and took the vehicle to the dealer. The dealer offered no assistance, so the contact took the vehicle to another dealer on January 21, 2008. Two mechanics test drove the vehicle and acknowledged the failure; however, they needed to order the codes to make the repair. As of February 22, 2008, the dealer has yet to call the contact to schedule the repair work. The dealer informed her that the vehicle had to get used to the way she drove and that there was no failure. The contact also stated that there was an issue with the passenger side air bag. The dealer informed her that she had to sit in the vehicle a certain way. The contact stated that no matter how she sits, the light remains illuminated. The powertrain was unknown. The current mileage was 4,020 and failure mileage was 100.