general problems of the 2011 Kia Motor Sorento

34 problems related to suspension have been reported for the 2011 Kia Motor Sorento. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2011 Kia Motor Sorento based on all problems reported for the 2011 Sorento.

1 Suspension problem

Failure Date: 02/12/2026

Subframe, in the rear, where lateral arms are connected completely rusted off from the rest of the subframe. The control arm has broken off and is now rubbing against fuel tank. Car is unrepairable and undrivable.

2 Suspension problem

Failure Date: 01/09/2026

I tried months ago to have my 2011 kia Sorento lx 3. 5l v6 awd to get the recalls fixed @ kia in yorkville,new york. They said they couldn't fix the recalls that were on the vehicle because supposedly the suspension is unsafe. But I already had the vehicle on a lift 4 times since,6 times total to get parts installed from my mechanic. If it was so unsafe,how could my mechanic lift the vehicle without any issues. I needed to get the underbody sprayed to stop rust and corrosion but kia refused me. The recall for the abs module needed fixing,they refused me. Having problems with the abs and my subframe/crossmember broke. I feel the spray could've helped.

3 Suspension problem

Failure Date: 06/02/2025

The contact owns a 2011 kia Sorento. The contact stated that while driving 15-20 mph, the axle popped out of the transmission, and fractured the lower ball joints and steering system. There was an abnormal burning electrical odor coming from the vehicle. The contact stated that the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the residence. The local dealer was not contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 200,000.

4 Suspension problem

Failure Date: 10/23/2024

3 different episodes SUV will start by appear warning lights downhill, slippery road, abs, engine , decrease speed, shuts down, tire pressure finally battery dead and rubber smell. I've had it fixed once mentioned it was altarnator, second time battery, finally third time something electrical or unknown. Total cost now $3000 and my life in danger al 3 times and towec.

5 Suspension problem

Failure Date: 03/18/2024

Transmission, shocks and struts had to be replaced. Kia was having a hard bump knock when it changed gears driving down the highway, we had it looked at several times by the kia dealer and they couldn't find anything wrong. Eventually had to replace the parts above.

6 Suspension problem

Failure Date: 02/02/2024

Brakes feel softer, rear brake burnt smell, replaced brakes one month ago. Headlight and taillight bulbs replaced several times in last 3 months due to blinking blowing replaced and starts over again. Screen will not turn on until car has run for 45 minutes. Cannot use back until screen turns on. Leaving car parked until I can get brake system fixed. Noticed brake light on dash and car with swerve light on dash. Too scared to drive until at least brakes are fixed. Reached out to dealership. No part available for recall which most likely is failing my brakes.

7 Suspension problem

Failure Date: 06/08/2022

For awhile now the suspension seems to be worse. Almost every time I go around a corner either to the left or to the right there is a clanging clanging noise. It seems as thought the car is falling apart coming from the back of the car.

8 Suspension problem

Failure Date: 04/08/2022

Vehicle front k frame is severly rusted causing concerns with front suspension stablilty.

9 Suspension problem

Failure Date: 09/02/2019

Transmission problems like not getting into gear or jerking when shifting and engine seem to loose power or not have enough also there is a noise the a/c making a rattling noise and vibrating .

10 Suspension problem

Failure Date: 07/27/2019

Takata brake lights not working bought 3 since jan2019. Got brakes done in 2018 but pedal still moves at red light car moves forward. I mash breaks harder. Engine shakes or jumps. Ignition switch won't turn on car it don't crank up key was remade a yr ago. Ignition started back working well but 6months ago same problem again. Today I was stuck 3. 5hrs. Horrible please help my Sorento is loved by me. No one contacted me on these issues im having.

11 Suspension problem

Failure Date: 04/02/2019

The air bag light came on yesterday. . . And suspension while drying trials you over in left lane if you hit a bump.

12 Suspension problem

Failure Date: 03/14/2019

My tires feel as if they are going to fall off, also every small bump I hit feels as if I hit a big pothole or a object when that's not the case and my wheels pop as I turn.

13 Suspension problem

Failure Date: 01/05/2019

Loud noise coming from right front wheel while vehicle driving on highway and once vehicle is in park on side of road. No inducator lights lights show in dash.

14 Suspension problem

Failure Date: 12/16/2018

While diving down the road, the rear passenger side gear box shattered.

15 Suspension problem

Failure Date: 11/15/2018

My driver side door will not open from the outside. I have two small children and I'm afraid to put child lock on because this is a common problem according to my research. I haven't gotten a recall for this problem and it makes for a very dangerous maybe deathly situation. Horn doesn't work.

16 Suspension problem

Failure Date: 11/22/2016

The contact owns a 2011 kia Sorento. While the vehicle was stationary, the cv axle leaked fluid. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 101,000.

17 Suspension problem

Failure Date: 11/03/2014

The contact owns a 2011 kia Sorento. While driving at various speeds, the rear end of the vehicle would vibrate and shake. The vehicle was taken to the dealer, who indicated that the tires needed to be replaced and the suspension needed to be aligned. The four tires were replaced and the suspension was aligned but the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 56,000.

18 Suspension problem

Failure Date: 09/11/2014

At approximately 9 a. M. On September 11th 2014 my family and I were traveling eastbound on 66 from front royal virginia to the dulles airport . My boyfriend adam fernandez was driving at the time and I was seated behind him next to our 3 year old daughter. We were traveling in the left lane of 66 at about 70 miles an hour when all of a sudden our vehicle went wildly out of control. We fishtailed, went through the right lane of 66 all the way across, slamming us head on into the dewey wall and guardrail. I was violently jolted forward and smashed my face into the back of the driver seat. I was taken by ambulance to fraquier CO. Hospital. I suffered multiple nasal fractures and 2 abrasions to my nose and gash on my knee. I required a CT scan, stitches, and my nose to be reset. I had black eyes, severe head aches and swelling for several weeks. The axel in the rear passenger, behind the driver side, had snapped cleanly at the weld. There was no major rust and no jagged edges on the break. There was also no dent or damaged to the scrape plate as found by auto repair shop. Indicating the car had not been driven roughly. It is believed by both the auto repair shop and is written in the police report as a manufacturer's defect. My family and I could have been killed, luckily my 3 year old daughter was ok even though she still talks about the incident. I was on my way to the airport for my grandfather's funeral which I missed. My nose will also require rhinoplasty to be completely fixed. I had a look at the part myself and have pictures in can't believe my eyes, I am aware that there have been problems with the front axles of these vehicles. The incident has left me with severe anxiety.

19 Suspension problem

Failure Date: 02/12/2014

2/12/14 was the date that I purchased this vehicle. I have hated every minute of it since. It kept sounding like stuff was falling off the bottom of my car. I took it in and here both the front struts are out. Then to find out they where out before I even bought the vehicle! I have been waiting months for kia to get the parts in this country to have my car fixed! since then I have been stuck driving my new/used vehicle with no struts. Without the struts working that alignment is off which causes the vehicle to pull. I have two young children that ride in this vehicle plus I drive 25 miles to work and 25 miles back every day. I call kia and the dealership to check on the parts order and all they can say is they are back ordered. . . . . Well, if it is a 2011 and parts are back ordered so far I have to wait months to get them, something is wrong. Struts should not have to be replaced this soon on a car.

20 Suspension problem

Failure Date: 02/13/2013

Single clunking noise whenever decelerating, which was verified by kia service advisor at NY kia dealership.

21 Suspension problem

Failure Date: 11/04/2012

Wheel assembly appears to have completely given out. Vehicle traveling at ~35mph when it rose slightly then gave out. Vehicle hit side of parked car and flipped on to side and into retaining wall - full side curtain airbag deployment. Entire front passenger wheel well completely vacant. Everything laying on street including suspension springs. Witness to support events. Vehicle under 25k miles (2011 model, incident 2012). Vehicle totaled by insurance.

22 Suspension problem

Failure Date: 04/12/2012

Bought car on 4-12-12 had 22531 miles on it. From time of purchase it would pull to the right severely. We had kia dealership check out steering problem. They couldn't find anything wrong. They charged us for an alignment and said car should stir fine. Alignment do nothing to fix steering problem,still pulls severely to the right at any speed.

23 Suspension problem

Failure Date: 04/02/2012

When trying to step on gas vehicle seems to strain. Example, when needing to get in lane, my car seems not to get much gas which I feel especially on highway, may cause an accident. My vehicle tend to ride quite rough as far as wheel suspension. I have had a wheel alignment and have had the vehicle checked. I was told nothing seemed to be wrong with it. I had the 189. 00 service did on my car as well. I called the recall center and I was told nothing showed for my vehicle. My vehicle is not performing as it should.

24 Suspension problem

Failure Date: 02/03/2012

The contact owns a 2011 kia Sorento. The contact was driving approximately 25-35 mph when he heard a loud, wining noise. The vehicle was taken to the dealer where they were unable to diagnose the failure. The manufacturer was contacted and advised the contact to continue driving the vehicle and if the noise became more prominent, then they would buy back the vehicle at full cost. The vehicle had not been repaired. The failure and current mileages were approximately 14,500.

25 Suspension problem

Failure Date: 12/16/2011

I bought my 2011 Sorento sx awd 2 months ago and have had nothing but problems with it. The dealer has aligned the car 3 times for pulling to the right, it still does it. My biggest issue is the vibration and groan sound I get when driving at 57mph. The sound is a resonating and annoying sound which goes up and down and seems to subside after 60mph and get bad again at 80mph. The dealer has balanced the new tires 3 times, swapped the drive line with another Sorento and it didn't improve it at all. They placed a new drive line and it made it worse. I have opened a trouble ticket and a case number with kia customer support but they have said the issue is an inherent characteristic of this vehicle. Not acceptable by me. Kia corp needs to find a solution for this issue. I am wondering if anyone else has had a similar issue and have a fix for it.

26 Suspension problem

Failure Date: 08/14/2011

2011 kia Sorento ex 3. 5 engine sport utility vehicle has randomly changed in the way its feels safe with rough instability in my suspension components. My brakes failed while driving on a random basis as well as when car is parked will randomly click in my gear shift mechanism and will fail to lock when car is parked and shut off it will click when brakes are depressed. My front lights have dimmed and both brake lights have burned out consistently as well as my steering wheel has failed with electrical components randomly. Car horn is inoperable and my cruise control stop functioning. My alternator burned out on me and my car has historial proof of consistent maintenance with car fax report in hand . My gas milage has since decreased. My suspension feels unsafe to drive and really bad on bumps and average road conditions are also very unpleasant so I have parked it until it's fixed for active recalls and other potential manufacturer defects.

27 Suspension problem

Failure Date: 08/14/2011

This is my wife's vehicle, but given the issue she is afraid to drive it. . . . . Driving up hill with my foot on the gas pedal at 50 mph. My vehicle lost power ( as if I slammed on the brake ) my body went forward and was stopped by the seatbelt. My head whipped downward. Then the vehicle surged forward. My head and body slapped back into the seat. It was so abrupt and violently. It will scare you to death. This has happened to many times over the last year to count. I have tried to document the events in a journal because the dealer has been able to duplicate it only once. Some days it can happen up to 3 times a day for weeks on end. Some times I can duplicate it driving up hill and sometimes nothing. The worst times are when merging into traffic or when someone is following to close behind me. My fear is that I will hurt another motorist or a passenger in my vehicle. A term called " limp mode " has been said to me. Where the transmission shifts to a hi gear to protect it from damage. My vehicle still does this at least once every other day. I have been to the dealer 14 times. The tranny was replaced a year ago and a backfire code was found recently. A computer software update that didn't help was the last thing done in over a year, unless you count paying for rental vehicles doing something. There is also a suspension/steering issue. A hard pulling left/right and bump steer. The vehicle will pull the steering wheel out of your hand in turns and veers as it hits bumps.

28 Suspension problem

Failure Date: 05/02/2011

I have taken my 2011 kia Sorento in 3 or 4 times to see if they can find out what is wrong with the suspension. They did a visual inspection and said all looks good. They have refused to do anything to my vehicle. The mechanic agreed with me, on the rough ride. The vehicle bounces all over the road. Kia did change the suspension in oct of 2011 on all new Sorentos. Which tells me they know there is a problem with the old ones. Also if you look online it appears a lot of people who bought Sorentos in the beginning are complaining about the rough ride. Kia needs to do recall on all older models and up grade them. (this is from autoblog. Com: kia noticed this ride quality issue and decided to take the costlier dfd dampers and employ them not just on the new sx model, but across the model's entire range beginning in the fourth quarter. While kia officials we spoke with at an atlanta press event this week stopped short of admitting that the Sorento's ride quality has been an issue, they did note that once engineers sampled the dfd setup on the sx, they liked the ride so much they decided to institute the new units on all Sorentos. ).

29 Suspension problem

Failure Date: 02/21/2011

While traveling down the road the axle and transmission suddenly went out. This caused vehicle to come to a sudden abrupt stop. This could have caused a fatal accident if traveling at a higher rate of speed or on an interstate. When the problem occurred, you had no power to the vehicle and it could not even coast to the side of the road. Dealer stated it was due to a manufacturers defect caused by a bolt from the axle hitting the transmission and said they forwarded photos to kia corporate. I contacted kia corporate and asked for a written explanation and assurance that this particular problem would not happen to us again and they declined to provide anything in writing. Our problem was fixed, at least for now, but I want to know that my family or someone else's does not have this problem with a tractor trailer behind them at 70 mph on an interstate.

30 Suspension problem

Failure Date: 02/01/2011

2011 kia Sorento. Consumer writes regarding problems with vehicle within the first 2 months of purchase the consumer stated the stalled while driving on the highway. It would down shift unexpectedly and then jerk and jolt. There were times when the consumer applied the accelerator and the vehicle would not respond for a short period before the vehicle revved up and accelerated. The vehicle also pulled to the right and there was a bad grinding/rubbing sound coming from the front drivers side of the vehicle, along with spongy brakes which was a problem from the start. The consumer stated when she started the vehicle, there was a knocking noise coming from the engine. The interior lights went out, the drivers side window switch was faulty and the back-up camera stopped working.

31 Suspension problem

Failure Date: 07/05/2010

2011 kia Sorento v6 has spring coil issues. Our brand new Sorento kept pulling to the right. Making it difficult to drive. No injuries as of yet. The coils are on back order due to so many complaints. Not a word from Kia Motors.

32 Suspension problem

Failure Date: 06/03/2010

The contact owns a 2011 kia sorrento. The contact stated when driving on uneven road surfaces, the vehicle would exhibit an abnormal wobbling sound similar to driving on a flat tire. The dealer was able to duplicate the failure but was unable to determine the cause or provide a remedy. The manufacturer advised that the failure was under investigation but did not provide any further assistance. The failure mileage was approximately 300 and the current mileage was approximately 3,500.

33 Suspension problem

Failure Date: 06/02/2010

Update to complaint of 6-2-2010: since my original filing, I have had a total of 5 alignments, 1 steering wheel straightening, 1 tightening of alignment specs, a front tire switch; also 4 new tires with spin balance were put on the SUV by kia. I have given up on kia being able to correct the SUV drifting to the right. The new tires did help somewhat, but mostly they gave it a better ride. Took Sorento in on transmission recall fix may 2011; several days later the SUV wouldn't shift into gear and had to be towed back to dealer. Brand new transmission was installed, and SUV runs better than ever. The initial purchase of this vehicle was really a challenge, but the Sorento has turned out to be a great vehicle and I am very satisfied with the driving and handling. I have hauled at least 1,000 pounds in the back at one time with no trouble; this SUV is a workhorse.

34 Suspension problem

Failure Date: 04/01/2010

2011 kia Sorento 4-cyl ex alignment issue: purchased auto 3/27/10 and noticed the next day that the car drifts to the right. Was told to wait 30 days (or 1000 miles) for break-in period. The dealership did an alignment on 5/5/10; they then straightened the steering wheel on 5/6/10; and tightened the specs on 5/7/10. They could not fix the problem. I took it to another kia dealership in akron on 5/19/10, and they rotated the front tires and did another alignment--they couldn't fix the problem either. The car still drifts to the right. I am working with kia corporation to try to find a fix, but felt the information was important to NHTSA should other complaints be received on the same problem.



Safety Ratings of Sorento Cars
Fuel Economy of Sorento Vehicles
Sorento Defect Investigations