general problems of the 2013 Kia Motor Sorento - part 1

I called quirk kia in manchester nh to have the recall done on my vehicle. . My vehicle has had a hard time starting and staying started sometimes. . . The vehicle would shut down while driving all dash lights come on and loose s all power to gas pedal and steering. . Had hard time starting for couple weeks before it stopped starting . . I believe there is electrical problem . . But when I called quirk to get the recall done the service guy told me he can not do the recall unless the vehicle runs . . I told him I believe it's not running because of the part that is being recalled . He said I doubt it . I then asked for a supervisor and he told me he doesn't have one . . Then I asked him his name he again told me he doesn't have one . So I said are you really gonna refuse to do this recall . . It has to be done he then hung up on me . . I tried calling back and got to the sales department. . Spoke to the gm in sales and explained what just happened with the service department and he told me I would get a call back and still haven't heard from them . . This recall has to be done . . And I don't know what else to do.

This vehicle has a oil consumption problem that causes engine damage and kia will not take responsibility for especially after the car being maintained. On top of it even with substantial evidence that this was a manufacturing defect that kia is refusing to take accountability for and completely dismisses any claims or complaints and not even bothered to speak with you unless the car has warranty which is absurd because this was a again a manufacturing defect of the vehicle not from not sustaining the vehicle from the driver that owns it. It also did not give off any warning signs or any indication that there was a problem until the problem completely left me without a car. Without a warning or indication this was a hazard and luckily I did not have my children in the car when the oil brought broke and pierced an immense hole causing my engine damage. Kia Sorentos are known for this defect it has had a lawsuit for this with other kia Sorento's they need to put this model also as I dug deeper I am not the only one that has this problem I'm currently trying to pursue a lawsuit with kia corporation for this however as you know this is not an easy process this was definitely a safety issue that could have became extremely severe and risked my life and my children.

The contact owns a 2013 kia Sorento. The contact stated that after having routine maintenance on the vehicle, the contact entered the vehicle, and became aware that the driver’s side seat failed to move and had fractured. The local dealer was contacted and informed the contact about re-adjusting the seat and the associated fees for the repair. The vehicle was not repaired. Additionally, the vehicle failed to start. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 180,000.

The engine has been stalling while driving. The rpm gauge isn't moving it is at 0. Plus the radio and plug ins randomly shut off and on all the time. They don't stay on.

My vehicle recall having issues no remedy available as of today 4-30-24 I need my specific vehicle recall ready and available for fixing at the local dealership recall alert not fixed recall needs remedy to fix or replace due to fire safety concerns.

Some unknown the vechicle wire and cable has shortage/ electrical problems, no accident occur.

The manufacturer has not produced a remedy and has no time frame in the near future for this recall.

What component or system failed or malfunctioned, and is it available for inspection upon request? the paint all over the car had begun to delaminate and its only a 2013. The entire front of the hood, the side bar of the windshield on both the passenger and driver sides, and the roof along the windshield are flaking off manufacturers paint in large sheets. The back side has begun to develop small chips that will eventually match the front. How was your safety or the safety of others put at risk? because the loss of the protective paint on my car can and has been leading to rust issues on the metal underneath the paint. This is known to weaken the vehicle's body structure. This is especially problematic in potential areas of the car that are prone to collision, thereby compromising the vehicles safety over time, if allowed to continue to delaminate. Has the problem been reproduced or confirmed by a dealer or independent service center? all across the internet people are posting their pictures of their white kia Sorento having the exact issue mine has. Also in the small town I live in there are at least 10 people who drive a white kia Sorento like mine and each one is losing their paint to peeling and delamination. Just driving across California you can see that this is a manufacturing issue that has effected most all their customers who bought a white kia from 2013 - 2018. After reading this question I am making an appointment to go into an official kia dealership to address this issue and get their feedback and hopefully a resolution on their end. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have not had anyone inspect it to date, but intend on getting an appointment with kia at their next available opening. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? there were no precursors. Car was perfect when I purchased.

On February 1, 2024, I was driving home from work. I had been driving for about 20 minutes and out of nowhere almost every dashboard light indicator that exists came on. Initially, it was the abs, tire pressure, and stability control. I stopped at a light and all of these lights went off but as soon as I started driving again they came back on along with the awd, brake, and airbag indicators. I drove approximately 10 more minutes and the check engine light came on and I had a loss of power. I was able to get to a road that had less traffic where the car started sputtering, the oil lamp came on, and then the car shut completely off. Prior to shutting off it would not allow me to place the vehicle into any gear other than neutral. I was able to use a battery pack to restart the vehicle temporarily but it started doing the exact same thing before shutting off. I ended up having to push the vehicle out of the middle of the street. Prior to this I had experienced a loss of power and the battery indicator came on so I had the alternator replaced in November 2023 along with the battery. I ended up having to return to the mechanic after I experienced another loss of power. The mechanic checked the alternator and other electrical components and stated that the rear hatch wasn't closed all the way even though there was no indicator on the dashboard. The vehicle seemed to be fine until this. After a little research it appears that I am not the only person with this same make & model that this has happened too - kia is going to get someone killed!!!!.

Received important safety recall on 14th November 2023, I called kia dealership and corporate office to resolve and got the answer that the remedy is not available. It’s been more than 45 days since I received a letter, I am not parking my car in my garage, or neither driving secondary to concerned of fire, risk and injury as indicated in later. I went to local kia dealership as I was instructed by the kia corporate number, they instructed me not to worry about it just a precaution, which which is contradictory and different information then I received a letter. I’m strongly filing a complaint on behalf of all the kia sorrento owners, who received this letter and afraid to drive for more than 45+ days and afraid to park inside the garage or right next to the neighbors house. Please address this issue as soon as possible as there are so many of me and they don’t know what to do next.

We were told by our auto mechanic that this vehicle needed a new electrical control module. The part has been on back-order with the local kia dealership for a couple of months. My daughter was driving the car recently when all of the lights went out, and the car would only drive forward approximately 5 miles per hour. The car began to shudder and I had my daughter pull into the nearest parking lot and park the car. The engine shut off as she entered the parking lot, the car could not be placed in any other gear except neutral, and there was a burning smell. We pushed the car into a parking spot and removed the key from the ignition. We had to put the emergency brake on to keep the car from rolling. There is a safety recall related to this specific problem, but kia states it does not have a remedy for the problem yet. What are we supposed to do?.

I have experienced multiple electrical failures, engine stalling & fuel pump issues. One after another. I had the fuel pump sensor replaced ($900 just for one part) a few months ago. I have wires randomly corroding - headlight connector. As of 2 days ago my ignition switch and starter solenoid intermittenly fails to send voltage to the starter. Won’t know if the starter motor will need replaced until it’s tested and proven it wasn’t the culprit for the failure of the other two. I have replaced 2 spark plugs. They have still been read to misfire. Random electrical things stopped working like my heated seats and a few steering wheel buttons. (I’d like to note the battery was just replaced last month) all of these problems seem to be linked with several recalls. All problems have all occurred over the last 6 months. There is an abundance of evidence pointing to faulty wiring and electrical issues. This recent hecu recall is basically saying our cars could spontaneously combust while not in use due to an electrical short circuit. Barely outlining the dangers it could cause while actually in use. A simple google will tell you if this system fails so could your abs. Even with the abs engine light warning how do we know it could warn us far enough in advance to pull over to safety? imagine that while even going the speed limit in a school zone let alone the interstate. I have kids. This is terrifying. I can’t afford to just replace my vehicle. I have proof of a very well maintained lifetime of repair and maintenance on this vehicle. I had no knowledge of any prior recall issues until I spent hours researching. You buy a car and assume that if it has been well maintained it’s safe. My mistake. I would have absolutely declined had I known I’m strapping my babies in a double death trap every day over a failed circuit. Can we just accept the fact that this is certainly due to the engine replacements? perhaps some were installed more carefully and correctly than others?.

Sent messages to two jacksonville dealerships about 23v652000 and cannot get a response, had mutiple electrical issues on vehicle, including 'all problem indicators' on dashboard going on (incl check engine and abs). Slight burning plastic smell, at 1st thought it was the headlight wires which 'melt' at times.

Received the recall notice from kia back in November 2023 and have contacted them several times about fixing the problem. On February 8, 2024 took the car in to our local kia dealer, overturf, and had a recall inspection performed due to a burnt rubber/plastic smell when driving the car. The recall part said that the car caught on fire and we were concerned that this was the reason for the smell. The service department said they were unable to duplicate the smell, but that our car was one of the ones impacted by the recall. Said no fix for the problem yet so to park the car. This is our main means of transportation. They offered no rental or a loaner car.

Good morning. . . . . . I'm the owner of a 2013 kia sorrento that is subject to the above safety recall. This has become known as the 'park outside recall' because of the supposed fire danger. I was first notified about this issue my mail on 14 November 2023. To date, no remedy has been provided. My local kia dealer here in syracuse says they have no information, while kia USA in California says "we're working on it. " if we can collect rocks from an asteroid and return them to earth, it seems like the development of a corrective part could be accomplished in something less than 7 or 8 months (or longer if youuse the sept 25 date in the original recall). Is there a way to get this issue addressed? thanks in advance for your help. Have a great day…….

Vehicle was parked at a store in accessory mode while I ran inside to grab drinks on the way to a birthday party. My children were inside and noticed smoking from the hood and got out before the vehicle was consumed by flames. Luckily the engine was not running and we were not driving/accelerating at the time of fire. I had several issues with headlight and taillights blowing, the last time the headlight harness was completely melted and had to be changed out. The fire department speculates the fire started near the battery, which would make sense considering the headlight in question was the one closest to the battery, and accessory mode was on. My 5 year old now believes every car we have will eventually catch fire. Please advise.

My vehicle was having trouble starting so I scanned it and found out it might be part of a recall. I called kia recall department and they confirmed that there was a safety recall for my engine and to make an appointment with the dealership. I called the longmont kia fowler dealership in November but they refuse to service the recall for mr in a timely manner. They said it would take 2 months to even do the diagnostic that was a safety concern. They said all kia dealerships are busy with the recalls and I would just have to wait. I called kia management back and told him my concerns and documented every call because I didn't know what to do and needed help but didn't have another vehicle. Kia just said keep on them and didn't tell me not to drive the vehicle or that my life could be in danger like it was. The engine caught on fire in December and I was put in considerable danger. It was towed to kia fowler longmont and they have refused to service it or give me a rental car. First they never did the diagnostic and filed the wrong request for the incorrect recall and then tried to lie about it. Now they're on their third reason of why I don't qualify for the recall that kia already confirmed I am part of throuhout this ordeal sayin I didn't ask for it to be serviced before the damage was done, which was not true and I've records of them refusing to service it in a timely manner and make me wait 2 months which was dangerous. Now they're saying since I'm not the original owner I don't get the service and get it fixed as it is now $9,000 to fix the engine that caught on fire because they wouldn't do the safety recall in a timely manner when I asked. So now I'm out of a car,no rental car and $9,000 they are saying I owe for the the damage they caused. They put my life was in danger. I've done everything to comply with this recall and more. I kept in touch with kia the whole time and beg them for help and they're being impossible and breaking the law.

Having to replace the headlight bulbs weekly. They go out without any warning until I cannot see while driving. Taillights need replacement about 30-60 days. Again without any warnings. Safety issue in my opinion. Definitely a defect from kia. Unsafe and replacing bulbs weekly is not practical. Michael chin 503-539-1799.

Hello. The gugua started turning on the lights on the panel about 7 months ago. The lights on are the engine, the brakes, the “abs”, and other lights that cannot be explained. Those lights have never gone out and since then the gugua has turned itself off, many times it does not turn on, a battery inflated me (I had to buy a new battery), the foot brake also causes a lot of problems. When trying to stop the gugua with the foot brake, the gugua shakes, the foot brake blows like air, the pedal shakes, among others. Also the handbrake (emergency brake) does not work well, on a sloping road the gugua does not stop with the handbrake when I put it on. The gugua has electrical problems in general. There are also other things that I don't know how to explain. The gugua is a danger as it is, please I need you to do something about this matter. Thanks a lot.

Back up camera on kia Sorento screens go black out of nowhere. After research online I have seen that this is a very common problem with kia vehicles, and they haven't issued a recall on them. It isn't safe to be operating without one of the vehicles safety features because the vehicle owner doesn't want to pay to repair something they didn't damage.

Smoke coming from engine compartment.

The contact owns a 2013 kia Sorento. The contact stated that after the vehicle was started and left running for a while there was an abnormal plastic burning odor coming from the vehicle. After researching online, the contact did not believe the issue was related to a fuse but instead believed that there was a heater circuit continuity issue. The contact was concerned that there was an electrical short in the seat heater. The contact stated that there were two warning lights related to the driver’s and passenger’s side front seats. The contact stated that whenever the seat heaters were performing as designed the three led lights would remain lit however, whenever the failure was present one of the led lights would flash. During the failure, the driver’s front seat would not seat up normally or would be lukewarm. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The local dealer was contacted however, the contact was yet to receive a callback. The manufacturer was not informed of the failure. The failure mileage was approximately 60,000.

Headlight wiring seems to be coming loose. Replaced bulbs, no change. Lights will go out while driving on both sides. Cannot get them set back to remain on.

Abs traction system and wheel speed sensor - my Sorento has driven only around 37000 miles and has been maintained well on a regular basis. Recently, I noticed tpms sensor light on, and took it for oil change while also asked the service provider to check the tire pressure. The service center personnel identified two tires on the passenger side having lower tire pressure and refilled air, which addressed the tpms sensor light. However, the following day while I was getting ready to take my daughter for a doctor visit, I noticed the abs, traction light and slope align assist sensors being on. While running an obd2 scanner test on it, it turned out to be an issue with left rear wheel speed sensor. Though my car has gone past the warranty, I have not driven much as can be seen by the miles. Moreover, I also know a close member in my network purchasing a very similar car around the same time, but has driven a lot more miles. However, that car still has not shown any issue with the sensors. While digging further, I noticed that many others have seen a similar issue with these sensors, even after two or three years since the release, that were shared in kia based forums. Being a safety concern, I would appreciate your department to look into this matter to see whether there is a manufacturing issue with these sensors.

Driver side headlight keeps burning out within 24 hours of being replaced. It has happened 6 times in a row now.

The Sorento truck start off by self went I drive more the hour went I brake the truck sout off .

First, the brake lights kept going out. Finally found a loose wire. Then, the abs, downhill, skid lights all came on at the same time. Found one wheel where it is not reading speed. Next, the gas cover does not open now. There has been one issue after another with this car. I get it serviced, monthly. It is up to date on oil changes, inspections, fluid and I am about to replace all brakes, pads, rotors and tires. I feel like this care, which I have only had for four and a half years, is done.

The contact owns a 2013 kia Sorento. The contact stated after driving and parking the vehicle, the contact smelled burning oil and an electrical odor coming from under the hood. The check engine warning light was illuminated. The contact notified an independent mechanic who recommended that the oil be topped off to fix the failure however, the failure the persisted. The manufacturer was notified of the failure. The failure mileage was 126,000.

I've been having the same problem with my car since a few months after I bought it in 2019. My headlights will just stop working when I'm driving. Everything will be fine and then all of a sudden I can't see anything in front of me. The connectors that go to the headlights keep melting and I have had to replace them numerous times. Sometimes the connectors will last a little over a month and sometimes they will be melted within days. If both of my headlights are working sometimes my brake lights will go out. I have been pulled over and been given warnings for both, headlights and brake lights being out. I searched the internet and found that a lot of kia owners have complained about the same issues. Now I'm having an issue of my car radio, back up camera screen and lighter plug and usb plug not working. There is definitely an electrical issue going on with these cars and the manufacturer should be trying to fix this.

B1764 OCS mat defect. It's been reported to us by century kia (tampa, FL) that they cannot fix my air bag sensor forcing us to pay a total $2,400. 00. We don't feel we should be held liable for a part that requires zero maintenance. I'd like for kia to resolve this or further action will be taken.

This as happened 3 times. . While driving car it will mysteriously staul. . Last time on interstate then after hours of sitting it will start with no codes and be fine til next time.

Over a period of a month on multiple occasions during normal driving on highway and city streets, the engine lost power while driving, only allowing enough drive ability at significantly reduced power and speed to pull over. In each of those instances, the power was restored to normal after a small period of rest. An overlapping condition existed during that same period, in which all power was lost to the engine and power steering, as the engine completely shut down while driving under normal circumstances. In each of those cases, the engine would not turn over until after a period of rest of at least 20 minutes. There was never an engine warning to indicate an issue. The car was serviced and assessed by certified mechanics, but no problem was detected. During one such inspection with aamco of redlands, California, the car lost power during their final test drive following a rigorous inspection in which no issue was identified, and never regained power again. It was determined that the engine had ceased with 141,335 miles on the odometer. Another issue revolved around an electrical issue with the driver side headlamp and turn signal. It ceased to work while within the 100,000 mile warranty and was fixed without cost. However, it continued to fail afterwards and was fixed multiple times at personal expense. The airbag light has also been on for half the life of the car, and is still on at this time, but the dealer refused to acknowledge it was a warranty issue despite a recall on that light. They claimed that the light was tripped due to some empty soda cans they discovered under the chair and which were probably rolling around according to their opinion. They stated that the tripped airbag light had nothing to do with the recall.

I own a 2013 kia Sorento lx fwd auto, granted I bought it used in June 2020. But every since I've owned my vehicle I've had a problem with my engine light being on, the driver side break light keeps going out and the usb and cigarette lighter keep blowing the fuses. I love my truck and I need to know how kia can help to fix these problems.

For the past year my car has been losing a lot of oil and I've been replacing the oil not thinking much of it until a couple months ago 3 times right after an oil change I lost all all my oil where there was no oil left on the dipstick and no check engine or oil light has come on telling me that my oil is running out. Twice I had to stop on the side of the road and await for friends to bring me oil because I was afraid to ruin my engine. If I wasn't a person that checks oil a lot I'd have no car. Also on this car when I first got the car I had to replace the transmission and I want to check the transmission but this vehicle don;t have a dipstick. I've been checking all the recalls for this vehicle and called the dealership and all they want me to do is bring the vehicle in and charge me money I don't have. I've been reading that oil consumption is a major problem with this vehicle. I'm afraid I may have damaged my engine and kia is at fault for not fixing this problem years ago and have warning lights for this problem. Monday I'm going to go to the dealership and speak to someone that may be able to help me. Today I replaced the pvc valve as I understand that may be the cause. No oil leaks from the engine and I don't know where the oil is going and I'm afraid the car will lock up and harm my passengers. It first started around 6/2020 but got worse 1/2021.

I was driving down the road when I noticed that all my warning lights on the dashboard were coming on. All of them were lit up red and not going off. The navigation and radio screen went completely black. I noticed I was losing speed and tried to accelerate and I had no power to accelerate the car. I was on the inside lane of the four lane road and coasted to the middle median on the four lane road to safely get my truck out of oncoming traffic. With no capability to accelerate my truck to get it out of traffic this option deemed to be the safest maneuver to do. When the truck finally stopped I had to use the emergency brake to keep truck from rolling. At this time I could not take the truck out of drive mode and put into park mode. With assistance my truck battery was temporarily charged so I could have the ability to place the truck in park mode. When battery charger was disconnected the truck would not start. My 2013 kia Sorento sx was towed to joey griffin kia in rocky mount nc. Talking with danny in service department he advised that the alernator, battery and 1 belt needed to be replaced. This will be a $1000. 00 repair. I was wondering if the recall listed in the NHTSA 17v224000 could be associated with this. The truck is at the kia dealership now so I have no records at this time. My 84 y. O. A. Mother was with me at this time and I am grateful that we were not on the interstate at the time this happened. The outcome of this could have been a lot more tragic with multiple traffic fatalities or injuries.